Assertiveness as a Business Tool

Often we mistake assertiveness with aggression, or even with its opposite, timidness, depending on our world view.

Course Details

Great work and personal relationships and even the ability to build long lasting, beneficial relationships with our customers can be greatly improved through adult-adult assertive behaviour. This workshop will explore assertiveness as a tool to build confidence and impact.

Delivery Method

Instructor Led classroom based training. Scheduled classes are normally held in Kyalami, Midrand - near to Sandton in Johannesburg, Gauteng, South Africa. Stationary and textbook included. Refreshments, including 2 tea breaks and a cooked meal for lunch are provided for full time courses. Light finger meals are supplied for part time courses.

Audience

Any group or individual who require assertiveness skills in their role or who feels they would benefit from developing their assertiveness skills.

Pre-Requisites

None

Course Duration

1 Day

Cost from 1st of March 2012

R 1,458.00 excl vat
R 1,662.12 incl vat

Note: information may change without notice.

Course Outline

• Defining Assertiveness
  • Define assertiveness.
  • Explore the importance of assertiveness in building successful relationships with colleagues, partners and clients.
  • Identify and understand the PAC model and transactional analysis.
  • Identify own levels of assertiveness.
• You and Assertiveness
  • Understand where your current mode of behaviour stems from.
  • Understand empathy and practice empathy linked to assertive behaviour.
  • Taking Control of any situation in an assertive manner.
  • Apply a behavioural tool to overcome faulty belief systems.
  • Explore built in reactions to the behaviours of others.
• Building Assertiveness Tools
  • Identify the tools of assertive people.
  • Use a listening model to act assertively.
  • Understand assertive body language and phrases.
  • The art of saying No
  • Creating and fostering mutually beneficial outcomes.
  • Brave challenging conversation by using an assertiveness tool.
• Keeping the Momentum
  • Create a personal action plan with SMART goals.
  • Apply your tools in the workplace to function assertively.
  • Complete a Workplace Workout.

Scheduled Dates

There are currently no up and coming Assertiveness as a Business Tool courses scheduled. We can schedule a course if we have at least 3 people. If you are interested please fill out the form below.

Course Enquiry

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