Employee Dispute Resolution

Mediation through Peer Review

Course Details

This one-day course will help you teach participants:

• What the peer review process is
• How employees file grievances and how management should respond
• How a facilitator and a panel is chosen
• What is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process
• What responsibilities and powers a panel should have
• Questioning techniques
• Why peer review panels fail and how to avoid those pitfalls

This course is intended to offer participants a general overview of the peer review process. Participants should be encouraged to customize the process and its application for their organization.

Delivery Method

Instructor Led classroom based training. Scheduled classes are normally held in Kyalami, Midrand - near to Sandton in Johannesburg, Gauteng, South Africa. Stationary and textbook included. Refreshments, including 2 tea breaks and a cooked meal for lunch are provided for full time courses. Light finger meals are supplied for part time courses.

Audience

Managers, business owners & HR Personnel

Pre-Requisites

Course Duration

1 Day

Cost from 1st of March 2012

R 1,080.00 excl vat
R 1,231.20 incl vat

Note: information may change without notice.

Course Outline

You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

1. What is Peer Review?
• To begin, participants will discuss what the peer review process is and is not.
2. Initiating the Process
• This session will look at the first three stages of the process: filing a grievance, informing the defendant, and obtaining witness statements.
3. The Peer Review Panel
• During this session, participants will learn who should be on the peer review panel.
4. Asking Questions
• Next, participants will hone their questioning and probing skills.
5. The Peer Review Process
• This session will introduce participants to the remainder of the peer review process: preparation, the hearing itself, and the decision making process.
6. Panel Walkthrough
• The bulk of the afternoon will be spent role playing a peer review scenario.
7. Why Does the Process Fail?
• To wrap things up, participants will explore common reasons why the peer review process fails and how to avoid or resolve these problems.
8. Workshop Wrap-Up
• At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

Scheduled Dates

There are currently no up and coming Employee Dispute Resolution: Mediation through Peer Review courses scheduled. We can schedule a course if we have at least 3 people. If you are interested please fill out the form below.

Course Enquiry

If you have a query relating to this course, please complete the form below.

Name
Email
Contact Number
Query
Security Code
Verify Code

Accounting Skills for New Supervisors   Administrator Bootcamp   Adobe Captivate   Advanced PHP   Advanced Project Management   Advanced Skills for the Practical Trainer   Advanced Web Application Programming   Advanced Writing Skills   Anger Management: Understanding Anger   Assertiveness as a Business Tool   Basic Computer Skills   Budgets and Managing Money   Building Better Teams   Building Relationships for Success in Sales   Building Your Self Esteem and Assertiveness Skills   Business and Report Writing   Business Etiquette: Gaining That Extra Edge   Business Leadership: Improving Management Performance   Business Succession Planning: Developing and Maintaining a Su   Business Writing that Works   Call Center Training: Sales and Customer Service Training for   Change and How to Deal with It   Change Management   Coaching for Growth and Performance   Coaching In The Call Centre Environment   Coaching: A Leadership Skill   Communicating Across Cultures   Communication Strategies   Concepts of Information Technology   Conducting Effective Performance Reviews   Conflict Resolution   Conflict Resolution: Dealing with Difficult People   Conflict Resolution: Getting Along in the Workplace   Conquering Your Fear of Speaking in Public   Creating a Dynamite Job Portfolio   Creating a Top Notch Talent Management Program   Creating and Managing Your Corporate Brand   Critical Thinking   CRM: An Introduction to Customer Relationship Management   Customer Service   Customer Service Training: Critical Elements of Customer Serv   Customer Service Training: Managing Customer Service   Delegation - The Art of Delegating Effectively   Developing Your Training Program   Dreamweaver CS5   Drupal Administration   Dynamite Sales Presentations   Effective Business Writing   Effective Planning and Scheduling   Emotional Intelligence: Its Not What You Think   Employee Dispute Resolution: Mediation through Peer Review   Facilitation Skills   Finance for Non Financial Managers   Flash CS5   Fundamentals of Selling   Generation Gap: Closing the Generation Gap in the Workplace   Getting Stuff Done: Personal Development Boot Camp   Getting Your Job Search Started   Graphic Design Practicals   High Performance PA and Management Skills for the Administrator   Hiring for Success   HTML and CSS   HTML5 upgrade   Human Resources Training for the Non HR Manager   Human Resources Training: HR for the Non-HR Manager   Illustrator CS4   Illustrator CS5   InDesign CS5   Intermediate Project Management   Interpersonal Skills   Introduction to Neuro Linguistic Programming   Introduction to PC   Introduction to Programming Using Python   Introduction to UML   Inventory Management - The Nuts and Bolts   Java   Javascript   Joomla Basic   Joomla Intermediate   jQuery   Leadership Skills for Supervisors   Linux Essentials   Linux Master Bundle   Linux Networking   Linux Point&Click Admin   Linux Security   Linux Single Sign On   Linux System Administration 1   Linux System Administration 2   Linux Ubuntu 199   Management and Supervisory Skills   Marketing and Sales   Mastering the Interview   Meeting Management - The Art of Making Meetings Work   Microsoft Access 2007   Microsoft Excel 2007: Advanced   Microsoft Excel 2007: Basic   Microsoft Excel 2007: Intermediate   Microsoft Outlook 2010   Microsoft PowerPoint 2007   Microsoft Project 2007   Microsoft Visio   Microsoft Word 2007   Motivating Your Employees   Motivation Training: Motivating Your Workforce   MySQL   MySQL Administration   Negotiating For Results   Negotiation Skills   NLP Tools for Real Life   Office Administration   Onboarding: The Essential Rules for Successful Onboarding   Open ICDL Module 1   OpenOffice   Orientation Handbook: Getting Employees Off to a Good Start   Overcoming Objections to Nail the Sale   PC Networking   Performance Management: Managing Employee Performance   Perl Fundamentals   Photoshop CS5   Photoshop Refresher   PHP   PostgreSQL Administration   Practical Leadership   Presentation Skills (US 13925)   Presentations Skills   Problem Solving & Decision Making   Project Management   Project Management   Project Management Fundamentals   Prospecting for Leads Like a Pro   Protecting Intellectual Property   Public Speaking: Presentation Survival School   Public Speaking: Speaking Under Pressure   Python   Risk Management   Search Engine Optimization   Selling Smarter   Sexual Harassment Awareness for Employees   Sexual Harassment Awareness for Supervisors   Skills for the Administrative Assistant   SQL (Database)   Stress Management   Survival Skills for the New Trainer   TCP/IP Networking   Team Building:Developing High Performance Teams   Team Leadership   Telemarketing - Using the Telephone as a Sales Tool   Telephone Etiquette   Telephone Skills for Call Centres   The ABCs of Supervising Others   The Minute-Taker's Workshop   The Practical Trainer   The Professional Supervisor   Time, Performance and People Management   Tough Topics: Talking to Employees about Personal Hygiene   Train the Trainer   Using Activities to Make Training Fun   Web Design Practicals   Web Developer   Webmaster   Windows 7   WordPress   Working Smarter:Using Technology to Your Advantage   Writer   Writing Reports and Proposals   XML