Business Skills Training CoursesLearn Business Skills that will improve your leadership and productivity.
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BLIMPBusiness Leadership: Improving Management Performance Training Course
At its core, leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility entails much more. Leaders must get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources. They must negotiate alliances, improve their colleagues, and align the ambitions of the many with the needs of the organization. What makes for a great leader? Is it something to do with inward characteristics, such as confidence and focus? Is it more about outward presence, including charm and compassion? Or is it about the ability to create a vision and get others to commit to it? The answer is all of the above. By accepting the challenge to lead, you come to realize that the only limits are those you place on yourself. Who Should attend? Prerequisites: Duration: |
Admin_BCAdministrator Bootcamp Training CourseThe Administrator Bootcamp is a course for school-leavers wanting to be trained in the basic skills needed to be an effective Junior Office Administrator. This course covers basic computer skills, simple admin task skills, telephone etiquette, message taking, and general professional office conduct. Who Should attend? Prerequisites: Duration: |
AssertivenessAssertiveness as a Business Tool Training CourseOften we mistake assertiveness with aggression, or even with its opposite, timidness, depending on our world view. Great work and personal relationships and even the ability to build long lasting, beneficial relationships with our customers can be greatly improved through adult-adult assertive behaviour. This workshop will explore assertiveness as a tool to build confidence and impact. Who Should attend? Prerequisites: Duration: |
BusinessreportinBusiness and Report Writing Training CourseThis is designed to help people to compose all written documentation in the current business environment. It enables the student to compose all written documentation. It deals with both content and style. Report Writing is a major skill required in a toughening business environment and this course enable the student to prepare well written and composed reports for many different aspects of business To write for a specific audience with a defined purpose To use language structures and features To draft writing and edit using a variety of tools for clarity and effectiveness Identify personal areas for improvement. Who Should attend? Prerequisites: Duration: |
ChangeManagementChange Management Training CourseThis two day course is designed to expose delegates to a wide variety of effective change strategies. The emphasis is on experiential change and delegates take part in many exercises which illustrate the concepts of change and transition. To expose delegates to the change process and its effect on organizations To equip delegates with tools to effectively deal with change Who Should attend? Prerequisites: Duration: |
Coach for GrowthCoaching for Growth and Performance Training CourseThe programme explores with leaders a systematic approach to coaching in order to further support and develop individual effectiveness in line with their role and the business goals. Who Should attend? Prerequisites: Duration: |
CoachingCoaching In The Call Centre Environment Training CourseWith the huge growth in Call Centres the demand for good skills is forever increasing. The need for on-going development is apparent. Coaching has come into the business world and has proved very effective in building skills and improving attitudes. Supervisory and senior staff need to be aware of how much coaching can contribute to the quality of performance Understand and use the coaching process Being able to set goals with a coachee Being able to guide the coachee into options available for progress Helping the coachee define the reality of their situation To clarify issues of motivation and will To define a quality system for the coachees use Who Should attend? Prerequisites: Duration: |
XCulture CommCommunicating Across Cultures Training CourseIncreasingly, businesses around the world have become more interconnected, and companies have to think more globally in order to succeed. Despite economic ties with foreign nations, countries can be ill-prepared for doing business abroad, lacking the knowledge and sensitivity to adjust their business behavior to different cultural contexts. This course will provide you with strategies to communicate effectively across cultures. Who Should attend? Prerequisites: Duration: |
Conflict ResolConflict Resolution Training CourseThis course is designed to help people to make the work environment a better place. By understanding why conflict arises and how to deal with it, delegates can be pro-active in reducing conflict situations in their environment. The course also empowers to managers and supervisors to be better equipped to handle and resolve conflict as it occurs. Who Should attend? Prerequisites: Duration: |
Bus WritingEffective Business Writing Training CourseThough businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments. Who Should attend? Prerequisites: Duration: |
FinanceFinance for Non Financial Managers Training CourseFinance for non-financial managers is a 3 day course for managers in today's business world. It is essential for individuals to have a working knowledge of finance. We all play a role in our organisations' financial health, whether we realise it or not. If you don't have training or a background in finances, you may be at a disadvantage as you sit around the management table. Understanding the cycle of finance will help you figure out where you fit into your companys' financial structure. At the conclusion of this workshop: You should be able to assess the financial performance and health of your firm. Enhance your decision-making skills by integrating financial management concepts into your thinking. Assess various software applications for managing finances. Control the flow of money through your department. Understand the budgeting process and forecasting techniques. Manage your own budget, inventory and petty cash. Who Should attend? Prerequisites: Duration: |
SellingFundamentals of Selling Training CourseThis course allows the student to better understand the sales cycle, prepare effective sales presentations and knowing how to close the deal. These are all crucial to effective sales. Fundamentals of Selling provides an overview of the basics of selling with an emphasis on the different stages of the sales cycle. It provides guidelines and best practices for preparing to sell, finding and qualifying prospects, making sales presentations, negotiating the close, and following up after the sale. By applying the tools and techniques presented in this course, sales professionals will benefit by increasing their sales efficiency and effectiveness. Who Should attend? Prerequisites: Duration: |
PA SkillsHigh Performance PA and Management Skills for the Administrator Training CourseHow You will Benefit: Understand the importance of and be better able to present a professional presence on the job. Improve your ability to organise, plan, prioritise and self-manage Improve critical communication skills such as listening, asking questions and being aware of body language Develop strategies for managing difficult people and situations Recognise techniques for being more assertive and managing your stress How You will Benefit: Understand the importance of and be better able to present a professional presence on the job. Improve your ability to organize, plan, prioritize and self-manage Improve critical communication skills such as listening, asking questions and being aware of body language Develop strategies for managing difficult people and situations Recognise techniques for being more assertive and managing your stress Who Should attend? Prerequisites: Duration: |
HR ManagementHuman Resources Training for the Non HR Manager Training CourseThe Human Resources Training for the Non HR Manager course is a three-day overview of human resource issues facing today's business owners and managers. You do not always have the expertise to deal with the many employee relationship issues you face, and yet you will be expected to make decisions that are both effective and legal. This workshop will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring process (such as diversity iss Workshop topics: The latest trends in the human resource field and the changing role of the human resource professional. How to write job specifications and identify core competencies. Methods of finding, selecting, and keeping the best people using behavioral description interviewing techniques. How to get employees off to a good start. How to deal with compensation and benefits. How to maintain healthy employee relations. How to make performance appraisals a cooperative process. Who Should attend? Prerequisites: Duration: |
InterpersonalInterpersonal Skills Training CourseThis course gives the delegates the knowledge and skills necessary to improve their interpersonal skills. It deals with all aspects of communication in a diverse environment. It shows how our brain functioning creates our behaviours and how to deal with those behaviours in ourselves and others To ensure delegates understand how brain functioning affects behaviour To apply behaviour to interpersonal relationships To understand and apply the theory and concepts of communication To apply all the above to improving team functioning. Who Should attend? Prerequisites: Duration: |
MotivateEmployeeMotivating Your Employees Training CourseThis course will assist you in understanding and implementing strategies that will help to motivate your work force. You will identify motivation and the factors that influence it. You will also implement managerial strategies to increase employee motivation, to improve job performance, and ultimately to create a self-motivated work force. Who Should attend? Prerequisites: Duration: |
NegotiationNegotiation Skills Training CourseThis course gives the delegates the knowledge and skills necessary to improve their negotiating. It deals with all aspects of negotiating in a business environment. To ensure delegates understand the terminology of negotiation To apply the process of negotiation in a business environment To understand the use of confidence, power and assertiveness To demonstrate negotiation skills in role pays in teams and in Who Should attend? Prerequisites: Duration: |
Office AdminOffice Administration Training CourseThis two day course is designed to expose delegates to become familiar with Office and business practices. It is ideal for newcomers to the business world or for those moving into the administrative environment. To expose delegates to the office administration and processes To equip delegates with tools to effectively deal with all aspects of business administration Who Should attend? Prerequisites: Duration: |
Practical LeaderPractical Leadership Training CourseThis course will help you to coach ,motivate, communicate better with your subordinates When you learn Practical Leadership, you will have the ability to Motivate,coach,communicate with, and teach employees in such a way that they are more effective in theirs jobs and, as a result, you become more effective in your job. Who Should attend? Prerequisites: Duration: |
PresentationPresentations Skills Training CourseWithout a dynamic and coherent presentation, even stellar ideas can fail to convince your audience. Methods for planning and preparing presentations are introduced. The different parts of a presentation are identified. Tools for enhancing presentations are identified. Participants prepare and deliver a presentation using the techniques and tools introduced. Who Should attend? Prerequisites: Duration: |
Project ManageProject Management Training CourseProject Managers are more in demand today than ever before. Companies are realising the value of well managed projects in terms of time, money and quality.
In recent years Project Management Training has become a very popular development programme. This trend recognises the need and value of quality project management skills in todays business environment. Who Should attend? Prerequisites: Duration: |
IPProtecting Intellectual Property Training CourseIntellectual property, (IP), is one of the most valuable assets that a company can have but IP is also one of the items that is possibly looked after worst. Company secrets, product knowledge and trade processes are seldom protected correctly. For the protection to be of any value you must follow certain procedures. The correct type of protection must be linked to each group of products if you want the protection to be of any value. If you are a designer or an inventor that depends on your IP for survival, then it is important that you know this information. You will learn the processes to follow that will help you protect your intellectual property from unscrupulous competitors. This course will highlight what you can do to keep your intellectual property reasonably safe and how you can optimise the benefits from protecting your rights to your IP. If you or your company has ever been " done in by unscrupulous competitors that have stolen your IP then this course is for you. You will learn what you can and cannot do and how you can protect your rights from exploitation by someone else. It is often the "small guy that is exploited by the large corporations that have the money to fight a battle in court. There are certain things that you can do that will ensure that your chances of holding onto your rights and IP. It is too late to try and do something when the exploitation takes place. Learn what you can do now. Who Should attend? Prerequisites: Duration: |
SexualHarassSexual Harassment Awareness for Employees Training CourseYou work for a local company in a non-management position. You're familiar with the term sexual harassment. In this course, you will obtain the knowledge and skills to create awareness of sexual harassment and implement a prevention strategy. Who Should attend? Prerequisites: Duration: |
SexualHarassSupvSexual Harassment Awareness for Supervisors Training CourseYou work for a local company in a supervisory position. You're familiar with the term sexual harassment, but as a supervisor, you want to ensure that you possess the latest information regarding sexual harassment awareness and prevention. In this course you will identify methods of educating and guiding supervisors and managers to prevent sexual harassment complaints and concerns. Who Should attend? Prerequisites: Duration: |
LeadershipTeam Leadership Training CourseThis three day course is designed to expose delegates to a wide variety of effective team leadership and teamwork strategies. The emphasis is on experiencing tools and techniques to improve team performance. To expose delegates to the team leadership techniques and how to apply them. To equip delegates with tools to effectively lead their teams Who Should attend? Prerequisites: Duration: |
Telephone EtiqueTelephone Etiquette Training CourseComing soon... Who Should attend? Prerequisites: Duration: |
Call CenterTelephone Skills for Call Centres Training CourseThis is by far the most common media used in Call Centers today. It is also Surprising on how little time and attention is given to building the skills needed for agents to be really successful in their function.Do not let your Call Centre build a bad reputation, train your staff in the methods and skills necessary for effective Call Centre operation To improve agents verbal skills To improve agents listening skills To improve agents questioning skills To be skilled in handling difficult customers To build awareness of providing excellent service to clients. Who Should attend? Prerequisites: Duration: |
ManagementTime, Performance and People Management Training CoursePerformance management is a style of management designed to improve the performance levels of employees by creating and implementing performance management plans and through coaching and feedback. Who Should attend? Prerequisites: Duration: |
Train TrainersTrain the Trainer Training CourseThe objective of this program is to equip trainers of all disciplines to effectively communicate and develop positive Human Relation Skills with their delegates. They will be shown ways of motivating and growing their delegates to their full potential. The Train the Trainer course will enable the trainer to be better equipped to deal with any situation in a training environment as they will have a better understanding of coaching and motivating their delegates to achieve a greater retention rate with each course. They will achieve more confidence in the training arena as they will be trained to International Standards and as a result will have a greater impact on the organisation. Who Should attend? Prerequisites: Duration: |
