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This course has been replaced by Business Writing that Works

Please follow the link above to view the updated course.

Effective Business Writing




About Effective Business Writing

Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability.

Course Outline

Lesson 1: Writing Email and Other Electronic Communication Topic 1A: Organize Your Materials Topic 1B: Write an Email Topic 1C: Write Instant Messages Lesson 2: Writing Effective Business Communication Topic 2A: Analyze Your Audience Topic 2B: Write an Internal Announcement Topic 2C: Write an Email Responding to Routine Requests Topic 2D: Write an Email to Respond Positively to Customer Complaints Topic 2E: Write Bad-News Messages Lesson 3: Writing a Business Letter Topic 3A: Write a Business Letter Topic 3B: Write a Thank-You Letter Lesson 4: Writing Business Proposals Topic 4A: Persuade Your Audience Topic 4B: Write an Executive Summary Topic 4C: Use Visuals

Delivery Method

Instructor Led classroom based training. Scheduled classes are normally held in Woodmead - near to Sandton in Johannesburg, Gauteng, South Africa. Stationary and textbook included. Refreshments, including 2 tea breaks and a cooked meal for lunch are provided for full time courses. Light finger meals are supplied for part time courses.

Scheduled Dates

There are currently no up and coming Effective Business Writing courses scheduled.You may request that the course be scheduled. If you are interested please click here to fill out an enquiry form.

Effective Business Writing Course Details

This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.


This course is for individuals who need to write clearly and concisely in a professional environment.


A reasonable command of the english language, and who has experience with writing of E-mails and business communications. Reasonable computer literacy will be an advantage.


2 Day


R 3,969.00 excl VAT.   *Discount available

Note: information may change without notice.


For clients who want to enjoy the convenience of public transport, consider the Gautrain. Our training premises in Woodmead is located near the Morning Glenn Mall Bus Stop. If organised by prior arrangement we will collect delegates from the afore mentioned bus stop at no extra charge. Direction to the bus stop are as follows:

Take the Gautrain to the Sandton station.
Take the S2 Bus to Morning Glenn Mall.
We will collect you at 8:30 directly from the bus stop.


Please submit a query on the course page and we will be able to advise you on hotels and guest houses close to the training facility.

The PC hire charge is not applicable if you bring your own notebook. However:

It is very important that you have full administrator rights to your computer so that any software needed for the course can be installed correctly. Please ensure that you arrive at least 30min early on the first day of training in order to get your PC setup correctly.

If this is not possible then it will be better to make use of our computer.

If you have a query relating to this course, please complete the form below.

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