Course Overview on Coaching In The Call Centre Environment
With the huge growth in Call Centres the demand for good skills is forever
increasing. The need for on-going development is apparent. Coaching has
come into the business world and has proved very effective in building skills
and improving attitudes. Supervisory and senior staff need to be aware of
how much coaching can contribute to the quality of performance
What You Will Learn
Understand and use the coaching process
Being able to set goals with a coachee
Being able to guide the coachee into options available for progress
Helping the coachee define the reality of their situation
To clarify issues of motivation and will
To define a quality system for the coachees use