Coaching In The Call Centre Environment

With the huge growth in Call Centres the demand for good skills is forever increasing. The need for on-going development is apparent. Coaching has come into the business world and has proved very effective in building skills and improving attitudes. Supervisory and senior staff need to be aware of how much coaching can contribute to the quality of performance

Course Details

Understand and use the coaching process Being able to set goals with a coachee Being able to guide the coachee into options available for progress Helping the coachee define the reality of their situation To clarify issues of motivation and will To define a quality system for the coachees use

Delivery Method

Instructor Led classroom based training. Scheduled classes are normally held in Kyalami, Midrand - near to Sandton in Johannesburg, Gauteng, South Africa. Stationary and textbook included. Refreshments, including 2 tea breaks and a cooked meal for lunch are provided for full time courses. Light finger meals are supplied for part time courses.

Audience

Team Leaders, Shift Leaders, Supervisors and Managers

Pre-Requisites

Leadership Position

Course Duration

1 Day

Cost from 1st of March 2012

R 1,620.00 excl vat
R 1,846.80 incl vat

Note: information may change without notice.

Course Outline

• The coaching process
• Setting goals
• Defining options
• Defining reality
• Motivation and will issues
• Practical coaching practices

Scheduled Dates

There are currently no up and coming Coaching In The Call Centre Environment courses scheduled. We can schedule a course if we have at least 3 people. If you are interested please fill out the form below.

Course Enquiry

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