This one-day workshop will help you teach participants:
- The benefits of developing a support network of connections.
- How building relationships can help you develop your business base.
- How to apply communication techniques to build your network.
- The key elements in strong working relationships, and how they might put more of these elements in your working relationships.
- Key interpersonal skills.
Who Should attend?
Sales Consultants wanting to build relationships with clients Prerequisites:
Duration:
1 Day |
Call centers, whether we choose to embrace them or cannot stand being interrupted by their calls, are a business element that is here to stay. This course will help call center agents learn to make the very most of their telephone based work, including understanding the best ways to listen and be heard. Each phone interaction also has elements of sales and customer service skills, which will be explored in detail throughout this energizing and practical three-day workshop.
This workshop will help you teach participants:
- The nuances of body language and verbal skills
- Aspects of verbal communication such as tone, cadence, and pitch
- Questioning and listening skills
- How to deliver bad news and say "no"
- Effective ways to negotiate
- The importance of creating and delivering meaningful messages
- Tools to facilitate their communication
- The value of personalizing their interactions and developing relationships
- Vocal techniques that will enhance their speech and communication ability
- Personalized techniques for managing stress
Who Should attend?
Prerequisites:
Anybody working in a call centre Duration:
3 Days |
This two-day course will get you started on the road to creating a perfect brand. The first day will cover the basics of branding, including how to develop a visual identity from start to finish. We will also give you some graphic design tips to help you communicate your expectations to a professional designer. The second day will focus on how to put your brand out there in the right way. We'll also talk about how to keep your brand energized and alive with monitoring and evaluation tools.
Learning objectives include:
- Define what a brand is (particularly a strong brand) and what branding is about
- Define various types of brand architecture and brand extension
- Identify your brand's products, the features of those products, and their values
- Write a mission, vision, and style statement for a brand
- Describe the basics of positioning a brand
- Understand the basics of creating a visual identity, including a brand name, slogan, and logo
- Help your employees live the brand by empowering them to be ambassadors and creating strong brand touchpoints
- Effectively plan an internal and external brand launch
- Monitor and evaluate your brand, and understand how to respond to the results
Who Should attend?
Prerequisites:
Training companies, trainers, educators Duration:
1 Day |
This course will help you teach participants how to:
- Develop an understanding of the terms and benefits of CRM on a company's bottom line.
- Analyze the different components of a CRM plan.
- Develop their checklist for readiness and success in CRM.
- Identify how CRM creates value for organizations and customers.
- Identify developmental roles that have the greatest impact on CRM.
Who Should attend?
Managers, Sales staff, Client service personnel Prerequisites:
Duration:
1 Day |
This two-day workshop will help you teach participants how to:
- Recognize that service delivery is an individual response value
- Understand how an individual's behavior impacts the behavior of others
- Develop more confidence and skill as a problem-solver
- Communicate more assertively and effectively
- Make customer service a team approach
Who Should attend?
Customer Service personnel, managers, business owners, call centre personnel Prerequisites:
Duration:
2 Days |
This one-day workshop will help you teach participants how to:
- Identify ways to establish links between excellence in customer service and business practices and policies
- Develop the skills and practices that are essential elements of a customer service focused manager
- Recognize what employees are looking for to be truly engaged
- Recognize who their customers are and what they are looking for
- Develop strategies for creating engaged employees and satisfied customers
Who Should attend?
Sales staff, managers, client service personnel Prerequisites:
Duration:
1 Day |
This one-day workshop will help you teach participants how to create a winning proposal and how to turn it into a dynamite sales presentation.
Specific learning objectives will include:
- Identify the key elements of a quality proposal
- Perfect your first impression, including your dress and your handshake
- Feel more comfortable and professional in face-to-face presentations
- Write a winning proposal
- Feel more comfortable and professional in face-to-face presentations
Who Should attend?
Anybody in sales Prerequisites:
Duration:
1 Day |
- Recognize what is meant by the term "marketing."
- Discover how to use low-cost publicity to get their name known.
- Know how to develop a marketing plan and a marketing campaign.
- Use time rather than money to market their company effectively.
- Understand how to perform a SWOT analysis.
Who Should attend?
Sales consultants, sales staff, managers, business owners Prerequisites:
Duration:
1 Day |
Specific learning objectives for participants include:
- Identify the steps you can take to build your credibility.
- Identify the objections that you encounter most frequently.
- Develop appropriate responses when prospective buyers throw you a curve.
- Learn ways to disarm objections with proven rebuttals that get the sale back on track.
- Learn how to recognize when a prospect is ready to buy.
- Identify how working with your sales team can help you succeed.
Who Should attend?
Sales staff, managers, business owners Prerequisites:
Duration:
1 Day |
In this workshop, participants will become skilled at prospecting and learn the 80/20 rule. They will learn to target and how to target them, and commit to do some prospecting every day through warming up cold calls, following up on leads, or networking. Participants will also build their personal prospecting plan and learn how to ensure their future by planting seeds daily.
At the end of this one-day workshop, participants will:
- Understand the importance of expanding their client base through effective prospecting.
- Learn how to use a prospecting system to make them more successful.
- Be able to identify target markets and target companies with the 80/20 rule in mind.
- Know how to develop and practice networking skills at every opportunity.
- Know how to develop, refine, and execute the art of cold calling.
Who Should attend?
Sales personnel, business owners, managers Prerequisites:
Duration:
1 Day |
This one-day workshop will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also talk about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call.
Specific learning objectives include developing the ability to:
- Build trust and respect with customers and colleagues.
- Warm up your sales approach to improve success with cold calling.
- Identify ways to make a positive impression.
- Identify negotiation strategies that will make you a stronger seller.
- Create a script to maximize your efficiency on the phone.
- Learn what to say and what to ask to create interest, handle objections, and close the sale.
Who Should attend?
Sales consultants, business owners, managers, call center personnel Prerequisites:
Duration:
1 Day |
This one-day workshop will help you teach participants how to be one of those smart sales professionals.
Specific learning objectives include:
- Explain and apply concepts of customer focused selling.
- Use goal-setting techniques as a way to focus on what you want to accomplish and develop strategies for getting there.
- Apply success techniques to get the most out of your work.
- Understand productivity techniques to maximize your use of time.
- Identify ways to find new clients and network effectively.
Who Should attend?
Sales staff wishing to improve their selling skills. Prerequisites:
Some basic sales experience. Duration:
1 Day |
