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Customer Service (Replaced by Customer Service Essentials)

TRAINING COURSE

Customer Service (Replaced by Customer Service Essentials)

COURSE TRAINERS

Christa Loots

This course is currently not active. Feel free to submit an enquiry.

Details

This course is aimed specifically at organisations that need to define and improve their levels of customer service. It covers basic concepts through to ideas and innovations from companies classified as the best in customer service.

To ensure delegates have an excellent understanding of customer service. To ensure delegates complete an action plan for improving levels of service.

Delivery Methods

Leading Training is focusing on providing virtual training courses for the foreseeable future and will only consider in-person and classroom training on request, with a required minimum group size of six delegates. We remain committed to offering training that is fast, focused and effective.

Audience

For all levels of staff in an organisation

Pre-Requisites

None

Course Outline / Curriculum

  • The customer service dilemma
  • Defining customer service
  • Communication with customers
  • Why customers stay or go elsewhere
  • What customers really want
  • Understanding ourselves and our customers
  • Handling difficult customers
  • How to make it happen
  • Action planning