Customer Service Training Course

This course is aimed specifically at organisations that need to define and improve their levels of customer service. It covers basic concepts through to ideas and innovations from companies classified as the best in customer service.

Course Details

To ensure delegates have an excellent understanding of customer service. To ensure delegates complete an action plan for improving levels of service.

Delivery Method

Instructor Led classroom based training. Scheduled classes are normally held in Kyalami, Midrand - near to Sandton in Johannesburg, Gauteng, South Africa. Stationary and textbook included. Refreshments, including 2 tea breaks and a cooked meal for lunch are provided for full time courses. Light finger meals are supplied for part time courses.

Audience

For all levels of staff in an organisation

Pre-Requisites

None

Course Duration

2 Days

Cost using our PC's as from 1st of March 2012

R 3,640.00 excl vat
R 4,149.60 incl vat

Cost using your own PC's as from 1st of March 2012

R 3,240.00 excl vat
R 3,693.60 incl vat

Note: information may change without notice.

Course Outline

• The customer service dilemma
• Defining customer service
• Communication with customers
• Why customers stay or go elsewhere
• What customers really want
• Understanding ourselves and our customers
• Handling difficult customers
• How to make it happen
• Action planning

Scheduled Dates

There are currently no up and coming Customer Service courses scheduled. We can schedule a course if we have at least 3 people. If you are interested please fill out the form below.

Course Enquiry

If you have a query relating to this course, please complete the form below.

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