Leadership Skills Training Courses

APM

Advanced Project Management Training Course

This one-day workshop will help you teach participants how to:

• Hone staff management skills
• Choose the project team, or make the best of an assigned team
• Keep a project team on track
• Develop a project communication plan
• Communicate with sponsors and executives

This workshop presumes that the student has a thorough understanding of project management, including topics such as preparing a statement of work, setting project goals, scheduling, budgeting, managing project risks, and executing a project.

Who Should attend?
Managers, project managers, business owners, bosses

Prerequisites:

Duration:
1 Day

BBT

Building Better Teams Training Course

This one-day workshop will help you teach participants:

• About the different kinds of teams
• How to develop team norms
• About the Gradients of Agreement
• How to identify their team player style
• Ways to become a better team player
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• Two models of team development

Who Should attend?
Business owners, managers

Prerequisites:

Duration:
1 Day

BLIMP

Business Leadership: Improving Management Performance Training Course

At its core, leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility entails much more. Leaders must get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources. They must negotiate alliances, improve their colleagues, and align the ambitions of the many with the needs of the organization.

What makes for a great leader? Is it something to do with inward characteristics, such as confidence and focus? Is it more about outward presence, including charm and compassion? Or is it about the ability to create a vision and get others to commit to it?

The answer is all of the above. By accepting the challenge to lead, you come to realize that the only limits are those you place on yourself.

Who Should attend?
New and old managers wanting to improve their leadership skills.

Prerequisites:
Management Position, or preparing to join a management team.

Duration:
3 Day

BSPDMSP

Business Succession Planning: Developing and Maintaining a Su Training Course

This workshop will help you teach participants:

• The value of succession planning for successful businesses.
• The key elements of a succession plan in terms of roles, responsibility, function, scope, and evaluation.

Who Should attend?
Business leaders, business owners, managers

Prerequisites:

Duration:
1 Day

CRDDP

Conflict Resolution: Dealing with Difficult People Training Course

During this one-day workshop, you will teach participants:

• How their attitudes and actions impact others
• New and effective techniques for dealing with difficult people
• Coping strategies for dealing with difficult people and difficult situations
• How to identify times when they have the right to walk away from a difficult situation
• Techniques for managing and dealing with anger

Who Should attend?
Managers, HR Personnel and those dealing with conflict in the business place

Prerequisites:

Duration:
1 Day

CT

Critical Thinking Training Course

The answer lies in critical thinking skills. The ability to clearly reason through problems and to present arguments in a logical, compelling way has become a key skill for survival in today's world. This two-day workshop will give participants some practical tools and hands-on experience with critical thinking and problem solving.

This two-day workshop will help you teach participants how to:

• Define critical and non-critical thinking
• Identify their critical thinking style(s), including areas of strength and improvement
• Describe other thinking styles, including left/right brain thinking and whole-brain thinking
• Work through the critical thinking process to build or analyze arguments
• Develop and evaluate explanations
• Improve key critical thinking skills, including active listening and questioning
• Use analytical thought systems and creative thinking techniques
• Prepare and present powerful arguments

Who Should attend?
Anybody

Prerequisites:

Duration:
2 Days

DTADE

Delegation - The Art of Delegating Effectively Training Course

Delegation is also often one of the hardest skills for a manager to master. However, the skill can be learned. This one-day workshop will explore many of the facets of delegation, including when to delegate and who to delegate to. We will also go through the delegation process step by step to see where the pitfalls lie and what we can do about getting around them.

This course will help you teach participants how to:

• Clearly identify how delegation fits into their job and how it can make them more successful.
• Identify different ways of delegating tasks.
• Use an eight-step process for effective delegation.
• Give better instructions for better delegation results.
• Ask better questions and listen more effectively.
• Recognize common delegation pitfalls and how to avoid them.
• Test their delegation skills.

Who Should attend?
Anybody

Prerequisites:

Duration:
1 Day

EPS

Effective Planning and Scheduling Training Course

Participants should complete the Intermediate Project Management workshop prior to this course, or have equivalent knowledge.

Who Should attend?
Managers, Business owners

Prerequisites:

Duration:
2 Days

EDRMPR

Employee Dispute Resolution: Mediation through Peer Review Training Course

This one-day course will help you teach participants:

• What the peer review process is
• How employees file grievances and how management should respond
• How a facilitator and a panel is chosen
• What is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process
• What responsibilities and powers a panel should have
• Questioning techniques
• Why peer review panels fail and how to avoid those pitfalls

This course is intended to offer participants a general overview of the peer review process. Participants should be encouraged to customize the process and its application for their organization.

Who Should attend?
Managers, business owners & HR Personnel

Prerequisites:

Duration:
1 Day

GGCGGW

Generation Gap: Closing the Generation Gap in the Workplace Training Course

There are currently five generations in the workforce, and employers faced with mass retirements of baby boomers are looking for ways to prepare for the changes that will result. This one-day workshop examines the history and reality of the generation gap as an issue.

Whether defining the actual limits of each generation is really important, or the merits of people within the context of employment, is the bigger issue that is explored. Understanding others helps us to understand ourselves and to manage the people that we work with. Problems, solutions, and strategies are explored to help overcome issues of the generation gap.

Specific learning objectives include:

• Develop understanding of where the generation gap issue surfaces, and the impact it has on the modern workforce
• Understand and apply language that is specific to each generation currently in the workplace
• Explore organization strategies that overcome gap issues
• Evaluate the need and effectiveness of recruiting, retention and succession plans in context of the generation gap

Who Should attend?
Business Owners, Managers

Prerequisites:

Duration:
1 Day

IPM

Intermediate Project Management Training Course

This one-day workshop will help you teach participants how to:

• Identify their project's tasks and resources
• Order tasks using the Work Breakdown Structure
• Schedule tasks effectively
• Use basic planning tools such as a Gantt chart, PERT diagram, and network diagram
• Prepare a project budget
• Modify the project budget and schedule to meet targets
• Identify and manage risks
• Prepare a final project plan
• Execute and terminate a project
• Develop and manage a change control process

This workshop is intended for participants who understand the conceptual phase of a project's life cycle, including setting goals, creating a vision statement, and creating the Statement of Work.

Who Should attend?
Business owners, managers, team leaders

Prerequisites:

Duration:
1 Day

IMTNB

Inventory Management - The Nuts and Bolts Training Course

This is a workshop for the warehouse or stockroom manager, the person in charge of what comes in and goes out of the company. You want a smooth and cost-effective operation, with enough products on hand to satisfy needs without stockpiling too much.

By the end of this workshop, participants will be able to:

• Understand terms that are frequently used in warehouse management
• Identify the goals and objectives of inventory management, and measure their process against these goals
• Calculate safety stock, reorder points, and order quantities
• Evaluate inventory management systems
• Identify the parts of the inventory cycle
• Better maintain inventory accuracy

Who Should attend?
Admin staff

Prerequisites:

Duration:
1 Day

LSSCCC

Leadership Skills for Supervisors:Communication, Coaching, an Training Course

This one-day workshop will help you teach participants how to:

• Learn ways to prioritize, plan, and manage their time.
• Identify their primary leadership style and techniques for maximizing that style.
• Develop more flexibility to use other leadership styles.
• Search for ways to overcome communication barriers.
• Determine ways they can meet the needs of employees and co-workers through communication and coaching.
• Explore ways to engage in productive rather than toxic debate, and to make conflict a powerful force for creative, well-rounded solutions to problems.

Who Should attend?
Managers, business owners, team leaders

Prerequisites:

Duration:
1 Day

MMTAMMW

Meeting Management - The Art of Making Meetings Work Training Course

By the end of the day, participants will:

• Understand the value of meetings as a management tool.
• Recognize the critical planning step that makes meeting time more effective.
• Identify process tools that can help create an open and safe forum for discussion.
• Develop and practice techniques for handling counterproductive behavior.

Who Should attend?
Managers, Business Owners, Sales Consultants

Prerequisites:

Duration:
1 Day

MTMYW

Motivation Training: Motivating Your Workforce Training Course

This workshop will help you teach participants:

• What motivation is
• Common motivational theories and how to apply them
• About the carrot, the whip, and the plant
• How fear and desire affect employee motivation
• Ways to create a motivational climate and design a motivating job

Who Should attend?
Employers, managers

Prerequisites:

Duration:
1 Day

NFR

Negotiating For Results Training Course

Negotiating is a fundamental fact of life at any level. This two-day workshop will help you give participants confidence when negotiating with both internal and external clients. This interactive workshop also includes techniques to promote effective communications and to turn face-to-face confrontation into side-by-side problem solving.

This workshop will help you teach participants:

• The benefits of good negotiation skills.
• The importance of preparing for the negotiation process, regardless of the circumstances.
• Various negotiation styles and their advantages and disadvantages.
• Strategies for dealing with tough or unfair tactics.
• How to develop alternatives and recognize options.
• Basic negotiation principles, including BATNA, WATNA, WAP, and the ZOPA.

Who Should attend?
Anybody

Prerequisites:

Duration:
2 Days

PMMEP

Performance Management: Managing Employee Performance Training Course

Inspiring someone to be their best is no easy task. Just how do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This one-day workshop will help you teach participants some ways of achieving those tasks, including:

• Tools to help employees set and achieve goals.
• A three-phase model that will help participants prepare employees for peak performance, activate their inner motivation, and evaluate their skills.
• Motivational tools and techniques.
• Coaching methods and skills.

Who Should attend?
Business owners, managers and HR personnel

Prerequisites:

Duration:
1 Day

PSDM

Problem Solving & Decision Making Training Course

As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it. This two-day workshop should help individuals enhance their efforts to find sustainable solutions and learn new ways to approach problem-solving to reach win-win decisions.

Workshop topics include ways to:

• Increase awareness of problem solving steps and problem solving tools.
• Distinguish root causes from symptoms to identify the right solution for the right problem.
• Improve problem solving and decision making skills by identifying individual problem solving styles.
• Think creatively and work towards creative solutions.
• Recognize the top ten rules of good decision-making.

Who Should attend?
Anybody

Prerequisites:

Duration:
1 Day

PMF

Project Management Fundamentals Training Course

This one-day workshop will help you teach participants how to:

• Define the terms project and project management
• Identify benefits of projects
• Identify the phases of a project's life cycle
• Sell ideas and make presentations
• Prioritize projects
• Begin conceptualizing their project, including goals and vision statements
• Use a target chart and other planning tools
• Complete a Statement of Work

Who Should attend?
Anybody

Prerequisites:

Duration:
1 Day

RM

Risk Management Training Course

Risk management has long been a key part of project management, but in recent years, it has become an increasingly important part of organizational best practices. Corporations have realized that effective risk management can not only reduce the negative impact of crises; it can provide real benefits and cost savings.

The risk management framework provided in this workshop is flexible enough for any organization. You can apply it to a single project, a department, or use it as a basis for an enterprise-wide risk management program.

This one-day workshop will help you teach participants how to:

• Define risk and risk management
• Describe the COSO ERM cube and ISO 31000
• Establish their risk management context
• Describe the 7 R's and 4 T's that form the framework of risk management activities
• Design and complete a basic risk assessment
• Determine the appropriate response to risks and create a plan for those responses
• Describe the key components of reporting, monitoring, and evaluation of a risk management program

Who Should attend?
Business owners, managers

Prerequisites:

Duration:
1 Day

TBDHPT

Team Building:Developing High Performance Teams Training Course

This three-day workshop will help you teach participants how to:

• Identify different types of teams
• Build teamwork by recognizing and tapping into the twelve characteristics of an effective team
• Promote trust and rapport by exploring their team player style and how it impacts group dynamics
• Recognize the key elements that move a team from involvement to empowerment and how to give these elements to their team
• Develop strategies for dealing with team conflict and common situations
• Use action planning and analysis tools to help their team perform better

Who Should attend?
Business owners, managers, HR personnel

Prerequisites:

Duration:
1 Day

TABCSO

The ABCs of Supervising Others Training Course

Specific objectives of this workshop include:

• Clarify roles and responsibilities of the new job.
• Adjust to the new role with confidence and an assurance you can handle the position.
• Develop skills in listening, asking questions, resolving conflict, and giving feedback to employees.
• Develop a technique for giving employees clear instructions.
• Identify techniques to deal with employee challenges, such as hostility, complaints, and laziness.
• Understand the importance of developing good relationships with employees and peers.

Who Should attend?
Supervisors, managers, team leaders, business owners

Prerequisites:

Duration:
1 Day

TPT

The Practical Trainer Training Course

This three-day workshop will help you teach participants how to:

• Recognize the importance of considering the participants and their training needs, including different learning styles and adult learning principles
• Write objectives and evaluate whether these objectives have been met at the end of a training session
• Develop an effective training style using appropriate training aids and techniques

Participants will also have the opportunity to conduct a short group training session that incorporates these training concepts.

Who Should attend?
Trainers, educators, lecturers

Prerequisites:

Duration:
1 Day

TTTEPH

Tough Topics: Talking to Employees about Personal Hygiene Training Course

This one-day workshop has two major themes. First, we'll give participants a framework for having those tough conversations. We'll also give participants some guidelines for customizing that framework for their organization. Then, we'll look at some common tough conversations that come up, including body odor, flatulence, poor clothing and hair decisions, and bad breath. At the end of the workshop participants will have a chance to role play a tough situation. They will walk away well prepared for any kind of challenging conversation.

Who Should attend?
Business owners, managers and HR personnel

Prerequisites:

Duration:
1 Day

ASNS

Accounting Skills for New Supervisors Training Course

Financial Management and basic accounting knowledge are vital to the success of any leader within a business environment.

Over the course of this two-day workshop, participants will learn about:

• The art of finance and financial management
• Key financial terms
• Your role in company finances
• Where to find the rules and regulations for your area and industry
• Various types of financial reports, including income statements, balance sheets, cash flow statements, and statements of retained earnings
• How a chart of accounts is created
• Cash and accrual accounting
• Single and double entry bookkeeping
• Debits and credits
• Identifying and analyzing important financial data
• Making financial decisions
• Reading annual reports
• Determining whether a company is financially high or low risk
• Different types of organizational financial plans
• What budgets are and how to prepare them
• What computer skills you need to make you a financial whiz
• Dealing with financial situations that impact the people that work for you

Who Should attend?
Aspiring or existing team leaders, managers and supervisors

Prerequisites:
Sufficient numeracy skills and experience in the workplace

Duration:
2 Days

CALS

Coaching: A Leadership Skill Training Course

This one-day workshop will help you teach participants how to:

• Use coaching to develop their team
• Develop the coaching skills that help improve individual performance
• Demonstrate the behaviors and practices of an effective coach
• Recognize employees' strengths and give them the feedback they need to succeed
• Identify employee problems and ways you can help to correct them

Who Should attend?
Anybody

Prerequisites:
Folks in a leadership position

Duration:
1 Day

PMTUPM

Project Management Training Course

This three-day workshop will help you teach participants:

• What is meant by a project.
• What steps must be taken to complete projects on time and on budget.
• How to sell ideas and make presentations.
• Simple techniques and tools for planning and tracking your project.
• Methods for keeping their team focused and motivated.

Who Should attend?
Anybody

Prerequisites:

Duration:
3 Days