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About Call Center and Customer Service

Course Bundle


Bundle Course Interchangeable Course

This two-day workshop will help you teach p...

Duration: 2 Days

To improve agents verbal skills To improve agents listening skills To improve agents questioning skills To be skilled...

Duration: 1 Day

Delivery Method

Instructor Led classroom based training. Scheduled classes are normally held in Woodmead - near to Sandton in Johannesburg, Gauteng, South Africa. Stationary and textbook included. Refreshments, including two tea breaks and a cooked meal for lunch are provided for full time courses. Light finger meals are supplied for part time courses.

Scheduled Dates


To apply for a booking, click on the relevant "Book Now" button below.
Note: places are only fully secured once payment has been made.

Start Date Duration  
Tue 6 Jun 2017 3 Days Book Now
Tue 11 Jul 2017 3 Days Book Now
Tue 15 Aug 2017 3 Days
Tue 10 Oct 2017 3 Days
Tue 7 Nov 2017 3 Days Book Now

Bundle Info


<p dir="ltr" style="text-align:left"><span xml:lang="en-US" lang="en-US">Call centers, whether we choose to embrace them or cannot stand being interrupted by their calls, are a business element that is here to stay. This course will help call center agents learn to make the very most of their telephone based work, including understanding the best ways to listen and be heard. Each phone interaction also has elements of sales and customer service skills, which will be explored in detail throughout this energizing and practical three-day workshop.</span></p> <p dir="ltr" style="text-align:left"></p> <p dir="ltr" style="text-align:left"><span xml:lang="en-US" lang="en-US">This workshop will help you teach participants:</span></p> <ul> <li dir="ltr" style="text-align:left"><span xml:lang="en-US" lang="en-US">The nuances of body language and verbal skills</span></li> <li dir="ltr" style="text-align:left"><span xml:lang="en-US" lang="en-US">Aspects of verbal communication such as tone, cadence, and pitch</span></li> <li dir="ltr" style="text-align:left"><span xml:lang="en-US" lang="en-US">Questioning and listening skills</span></li> <li dir="ltr" style="text-align:left"><span xml:lang="en-US" lang="en-US">How to deliver bad news and say "no"</span></li> <li dir="ltr" style="text-align:left"><span xml:lang="en-US" lang="en-US">Effective ways to negotiate </span></li> <li dir="ltr" style="text-align:left"><span xml:lang="en-US" lang="en-US">The importance of creating and delivering meaningful messages</span></li> <li dir="ltr" style="text-align:left"><span xml:lang="en-US" lang="en-US">Tools to facilitate their communication </span></li> <li dir="ltr" style="text-align:left"><span xml:lang="en-US" lang="en-US">The value of personalizing their interactions and developing relationships</span></li> <li dir="ltr" style="text-align:left"><span xml:lang="en-US" lang="en-US">Vocal techniques that will enhance their speech and communication ability</span></li> <li dir="ltr" style="text-align:left"><span xml:lang="en-US" lang="en-US">Personalized techniques for managing stress</span> </li> </ul> <p dir="ltr" style="text-align:left"></p>

Duration:

3 Days

Price:

$540.00 If you are currently resident in South Africa you will need to pay VAT at 14%.   *Discount available

Note: information may change without notice.

Pre-requisites:

Anybody working in a call centre