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Details

This two day course is designed to expose delegates to become familiar with Office and business practices. It is ideal for
- Office Administrators,
- Receptionist,
- Event Co-coordinators,
- PA's.

To expose delegates to the office administration and processes To equip delegates with tools to effectively deal with all aspects of business administration

Cost

$459.80 If you are currently resident in South Africa you will need to pay VAT at 15%.

Duration:

2 Days

Brochure:

Download Brochure


Prices have changed from 1 March 2018. Information may change without notice.

Delivery Method

Instructor Led classroom based training. Scheduled classes are normally held in Woodmead - near to Sandton in Johannesburg, Gauteng, South Africa. Stationary and textbook included. Refreshments, including 2 tea breaks and a cooked meal for lunch are provided for full time courses. Contact hours are between 9am to 4pm.

Audience

Office Administrators, Receptionist, Event Co-coordinators, PA's

Pre-Requisites

None

Course Outline / Curriculum

The Office Manager’s Roles and Responsibilities

  • Identify your role as Manager and what your company requires of you
  • Understanding the Administrator/Process Manager role
  • The People/HR Manager Role
  • The Project Manager Role

What does it mean to be an Office Administrator?

  • Diversity in the Workplace
    • Principles of Diversity
  • Understanding the 4 Personality Types
    • DISC profiles help you and your team:
    • More about DISC
    • DISC Questionnaire
  • Assertiveness
    • My Current Assertiveness Behaviour
    • What is Assertiveness?
    • A few of the benefits of acting assertively;
    • Passive Behaviour
    • Aggressive Behaviour
    • Passive-Aggressive Behaviour
    • Assertive Behaviour
    • My Assertiveness Rights
    • Assertive people tend to have the following characteristics
    • Learning to be more assertive
    • Assertiveness Techniques

Essential Communication Skills

  • Effective Listening Techniques
    • Keys to Effective Listening
    • Barriers to Effective Listening
    • Effective Verbal Communication Skills
      • Barriers to Effective Communication
      • Building Empathy
      • Transactional Analysis
      • Questioning Techniques
      • Probing Techniques
      • Negotiation Techniques
      • Dealing with angry staff members
      • Tips for Dealing with your own anger
      • Defusing Conflict with staff members

Telephone Skills

  • Core Contact Centre Principles
  • Building Rapport
  • Telephone Management Skills
  • Telephone Etiquette
  • What you say and what it means
  • The Greeting
  • Transferring calls and taking messages

Professional Documents

  • Business Writing 101
  • The 5 C’s of Business Writing
  • Email Etiquette
  • Report Writing
  • Taking Minutes of Meetings
  • Writing Comprehensive Agenda’s

Managing your Organizational Skills

  • Plan and Organize well
  • Develop filing systems
  • Using electronic filing systems
  • Scheduling and Roster Management tools
  • Effective organizational tools
  • Master the Art of Delegation
  • Time Management, Planning and Prioritizing
  • The Action Priority Matrix

Sourcing Quality Suppliers

  • Controlling and evaluating ordering and distribution of office resources
  • Evaluating supplier offerings
  • Clarifying supplier performance contracts
  • Monitoring supplier performance against SLA
  • Building strong relationships with suppliers

 

Schedule Dates and Booking

To apply for a booking, click on the relevant "Book Now" button below.
Note: places are only fully secured once payment has been made.

Start Date Duration  
Thu 29 Nov 2018 2 Days Book Now