Skip to main content
Get a Quote
Course Enquiry
Contact Us


This two day course is designed to expose delegates to become familiar with Office and business practices. It is ideal for
- Office Administrators,
- Receptionist,
- Event Co-coordinators,
- PA's.

This course aim to expose delegates to the office administration and processes and to equip delegates with tools to effectively deal with all aspects of business administration.

Delivery Methods

Delivery Method Duration Price (excl. VAT)
Fulltime 2 Days R 4,598.00
Webinar 2 Days R 3,698.00

Discounts Available

Save up to 10% by booking and paying 10 business days before the course.


Download Brochure

Information may change without notice.


Office Administrators, Receptionist, Event Co-coordinators, PA's


Some business experience is valuable. 

Course Outline / Curriculum

The Office Manager’s Roles and Responsibilities

  • Identify your role as Manager and what your company requires of you
  • Understanding the Administrator/Process Manager role
  • The People/HR Manager Role
  • The Project Manager Role

What does it mean to be an Office Administrator?

  • Diversity in the Workplace
    • Principles of Diversity
  • Understanding the 4 Personality Types
    • DISC profiles help you and your team:
    • More about DISC
    • DISC Questionnaire
  • Assertiveness
    • My Current Assertiveness Behaviour
    • What is Assertiveness?
    • A few of the benefits of acting assertively;
    • Passive Behaviour
    • Aggressive Behaviour
    • Passive-Aggressive Behaviour
    • Assertive Behaviour
    • My Assertiveness Rights
    • Assertive people tend to have the following characteristics
    • Learning to be more assertive
    • Assertiveness Techniques

Essential Communication Skills

  • Effective Listening Techniques
    • Keys to Effective Listening
    • Barriers to Effective Listening
    • Effective Verbal Communication Skills
      • Barriers to Effective Communication
      • Building Empathy
      • Transactional Analysis
      • Questioning Techniques
      • Probing Techniques
      • Negotiation Techniques
      • Dealing with angry staff members
      • Tips for Dealing with your own anger
      • Defusing Conflict with staff members

Telephone Skills

  • Core Contact Centre Principles
  • Building Rapport
  • Telephone Management Skills
  • Telephone Etiquette
  • What you say and what it means
  • The Greeting
  • Transferring calls and taking messages

Professional Documents

  • Business Writing 101
  • The 5 C’s of Business Writing
  • Email Etiquette
  • Report Writing
  • Taking Minutes of Meetings
  • Writing Comprehensive Agenda’s

Managing your Organizational Skills

  • Plan and Organize well
  • Develop filing systems
  • Using electronic filing systems
  • Scheduling and Roster Management tools
  • Effective organizational tools
  • Master the Art of Delegation
  • Time Management, Planning and Prioritizing
  • The Action Priority Matrix

Sourcing Quality Suppliers

  • Controlling and evaluating ordering and distribution of office resources
  • Evaluating supplier offerings
  • Clarifying supplier performance contracts
  • Monitoring supplier performance against SLA
  • Building strong relationships with suppliers


Schedule Dates and Booking

To apply for a booking, click on the relevant "Book Now" button below.
Note: places are only fully secured once payment has been made.

Start Date End Date Branch Status  
Thu 27 May 2021 Fri 28 May 2021 Not Applicable Scheduled

Book Webinar