Kerrin is the HR and Operations Manager at Leading Training and is passionate about learning and personal growth. She has a BA (HDip) Ed from Wits University with majors in English and Psychology and has experience teaching English at high school level and extensive experience in training and managing.
She loves dealing with people and the general well-being of the staff and delegates is her primary concern. She also facilitates soft-skills courses in HR, leadership and instructional design.
She is a qualified SDF (Skills Development Facilitator), having completed the UNISA Certificate in Skills Development Facilitation in 2015 with distinction. She is registered as an HR generalist with the SA Board for People Practices (membership no. 42866985). She, together with a team of professional facilitators, project manages agile customised training interventions for Leading Training clients. Their services range from training material development incliuding accredited and online learning, to high-impact facilitated interventions that result in organizational change and team growth.
She is accredited as a Level 1 Cultural Intelligence Facilitator with The Cultural Intelligence Center, has completed the Wits online Instructional Design course in 2017 and is a Certified ScrumMaster® through Scrum Alliance. Kerrin is a dynamic facilitator who consistently gets excellent reviews for the training she conducts.
Identify your role as Manager and what your company requires of you
Understanding the Administrator/Process Manager role
The People/HR Manager Role
The Project Manager Role
What does it mean to be an Office Administrator?
Diversity in the Workplace
Principles of Diversity
Understanding the 4 Personality Types
DISC profiles help you and your team:
More about DISC
My Current Assertiveness Behaviour
What is Assertiveness?
A few of the benefits of acting assertively;
My Assertiveness Rights
Assertive people tend to have the following characteristics
Learning to be more assertive
Essential Communication Skills
Effective Listening Techniques
Keys to Effective Listening
Barriers to Effective Listening
Effective Verbal Communication Skills
Barriers to Effective Communication
Dealing with angry staff members
Tips for Dealing with your own anger
Defusing Conflict with staff members
Core Contact Centre Principles
Telephone Management Skills
What you say and what it means
Transferring calls and taking messages
Business Writing 101
The 5 C’s of Business Writing
Taking Minutes of Meetings
Writing Comprehensive Agenda’s
Managing your Organizational Skills
Plan and Organize well
Develop filing systems
Using electronic filing systems
Scheduling and Roster Management tools
Effective organizational tools
Master the Art of Delegation
Time Management, Planning and Prioritizing
The Action Priority Matrix
Sourcing Quality Suppliers
Controlling and evaluating ordering and distribution of office resources
Evaluating supplier offerings
Clarifying supplier performance contracts
Monitoring supplier performance against SLA
Building strong relationships with suppliers
Schedule Dates and Booking
There are currently no scheduled dates.
Please note that this course needs a minimum of 6 delegates to schedule
a course. You can choose to be added to the waiting list by clicking the
button below and we will contact you when we have enough delegates
interested. Should we not get enough delegates, we will refund or credit
your paid booking.
Should you need this course urgently, the following options are
Pay for 6 delegates (whether you have them or not) and we will
schedule the course as soon as possible.
If you have fewer delegates and cannot pay for 6, we can negotiate
a shortened course where some of the time will be spent in blended
learning - watching videos and doing tutorials and exercises with
some contact time with the trainer. We would want to discuss what
your core needs are so that we cover those aspects. You need to have
paid for 3 delegates at least.
For clients who want to enjoy the convenience of public transport,
consider the Gautrain.
Take the Gautrain to the Malboro station.
Purchace a R15 ticket for the Woodlands Office Park Shuttle Service.
The shuttle will come directly down Western Service road.
Ask to be dropped at the entrace to Western Woods Office Park.
For more information you can download
the official Gautrain brochure.
Bringing your own PC
It is very important that you have full administrator rights to your
computer so that any software needed for the course can be installed
Please ensure that you arrive at least 30min early on the first day
of training in order to get your PC setup correctly.
If this is not possible then it will be better to make use of our