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Leading Edge Training

Office Administration Course Details

To expose delegates to the office administration and processes To equip delegates with tools to effectively deal with all aspects of business administration


Office Administrators, Receptionist, Event Co-coordinators, PA's




2 Days


$400.00 If you are currently resident in South Africa you will need to pay VAT at 14%.   *Discount available

Note: information may change without notice.

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About Office Administration

This two day course is designed to expose delegates to become familiar with Office and business practices. It is ideal for
- Office Administrators,
- Receptionist,
- Event Co-coordinators,
- PA's.

Course Outline

The Office Manager’s Role’s and Responsibilities

  • Identify your role as Manager and what your company requires of you
  • Understanding the Administrator/Process Manager role
  • The People/HR Manager Role
  • The Project Manager Role

What does it mean to be an Office Administrator?

  • Diversity in the Workplace
    • Priniciples of Diversity
  • Understanding the 4 Personality Types
    • DISC profiles help you and your team:
    • More about DISC
    • DISC Questionnaire
  • Assertiveness
    • My Current Assertiveness Behaviour
    • What is Assertiveness?
    • A few of the benefits of acting assertively;
    • Passive Behaviour
    • Aggressive Behaviour
    • Passive-Aggressive Behaviour
    • Assertive Behaviour
    • My Assertiveness Rights
    • Assertive people tend to have the following characteristics
    • Learning to be more assertive
    • Assertiveness Techniques

Essential Communication Skills

  • Effective Listening Techniques
    • Keys to Effective Listening
    • Barriers to Effective Listening
    • Effective Verbal Communication Skills
      • Barriers to Effective Communication
      • Building Empathy
      • Transactional Analysis
      • Questioning Techniques
      • Probing Techniques
      • Negotiation Techniques
      • Dealing with angry staff members
      • Tips for Dealing with your own anger
      • Defusing Conflict with staff members

Telephone Skills

  • Core Contact Centre Principles
  • Building Rapport
  • Telephone Management Skills
  • Telephone Etiquette
  • What you say and what it means
  • The Greeting
  • Transferring calls and taking messages

Professional Documents

  • Business Writing 101
  • The 5 C’s of Business Writing
  • Email Etiquette
  • Report Writing
  • Taking Minutes of Meetings
  • Writing Comprehensive Agenda’s

Managing your organisational skills

  • Plan and Organize well
  • Develop filing systems
  • Using electronic filing systems
  • Scheduling and Roster Management tools
  • Effective organisational tools
  • Master the Art of Delegation
  • Time Management, Planning and Prioritising
  • The Action Priority Matrix

Sourcing Quality Suppliers

  • Controlling and evaluating ordering and distribution of office resources
  • Evaluating supplier offerings
  • Clarifying supplier performance contracts
  • Monitoring Supplier performance against SLA
  • Building strong relationships with suppliers

Delivery Method

Instructor Led classroom based training. Scheduled classes are normally held in Woodmead - near to Sandton in Johannesburg, Gauteng, South Africa. Stationary and textbook included. Refreshments, including 2 tea breaks and a cooked meal for lunch are provided for full time courses. Light finger meals are supplied for part time courses.

Scheduled Dates

To apply for a booking, click on the relevant "Book Here" link below.
Note: places are only fully secured once payment has been made.

Start DateDuration 
Mon 5 Jun 20172 daysBook Here
Mon 14 Aug 20172 daysBook Here
Mon 9 Oct 20172 daysBook Here
Mon 4 Dec 20172 daysBook Here