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Diversity & Conflict Management



This is the third module of the Generic Management Level 5 qualification. This bundle of courses may be taken outside of the qualification for credits as well.

This module is comprised of 3 courses:

  • Manage a diverse workforce to add value
  • Interpret and manage conflicts within the workplace
  • Conduct negotiations to deal with conflict situations

Delivery Methods

Leading Training is focusing on providing virtual training courses for the foreseeable future and will only consider in-person and classroom training on request, with a required minimum group size of six delegates. We remain committed to offering training that is fast, focused and effective.

Delivery Method Duration Cost (excl. VAT)
Classroom 8 Days ZAR 22,000.00 Get a Quote
Live Virtual Training 8 Days ZAR 18,000.00 Get a Quote

Discounts Available

Save up to 10% by booking and paying 10 business days before the course.


Bundle Course Interchangeable Course

The qualifying learner is capable of:

Demonstrating knowledge and understanding of diversity in the workplace.

Demonstrating an understanding of the reality of diversity and its value in a unit.

Managing team members taking into account similarities and differences.

Dealing with disagreements and conflicts arising from diversity in a unit. 

More Info

This course is aligned to cover the specific outcomes of unit standard 114226 at NQF level 5 for 8 credits.  However, we blend current models and best business practice into the course.

The qualifying learner will be capable of:

  • Describing the main sources of conflict
  • Describing appropriate techniques to manage conflict
  • Implementing a strategy to resolve conflict
  • Developing the attributes of a good conflict manager 

More Info

At the end of this training session, you will be able to conduct negotiations to deal with conflict situations 

More Info


This is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.


It is assumed that learners are competent in:

  • Communication at NQF Level 4.
  • Mathematical Literacy at NQF Level 4.
  • Computer Literacy at NQF Level 4. 

Schedule Dates and Booking

There are currently no scheduled dates.

Please note that this course needs a minimum of 6 delegates to schedule a course. You can choose to be added to the waiting list by clicking the button below, and we will contact you when we have enough delegates interested. Should we not get enough delegates, we will refund or credit your paid booking.

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Should you need this course urgently, the following options are available:

  1. Pay for 6 delegates (whether you have them or not) and we will schedule the course as soon as possible.
  2. If you have fewer delegates and cannot pay for 6, we can negotiate a shortened course where some of the time will be spent in blended learning - watching videos and doing tutorials and exercises with some contact time with the trainer. We would want to discuss what your core needs are so that we cover those aspects. You need to have paid for 3 delegates at least.
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