Diversity & Conflict Management Bundle Training Course

Course Objectives 

By the end of this course, participants will be able to: 

• Understand and explain the nature of diversity in the workplace, including the social, cultural, and individual dimensions that influence how people work together. 
• Distinguish between workforce diversity and the working environment, and explain how both impact organisational effectiveness. 
• Describe the strategic value of workplace diversity in enhancing creativity, productivity, customer service, global competitiveness, and talent attraction. 
• Identify common challenges associated with workplace diversity, including stereotypes, unconscious bias, discrimination, and perception differences. 
• Recognise how personal experiences, attitudes, and perceptions influence workplace behaviour and interactions. 
• Apply practical strategies to reduce bias and discrimination in recruitment, assessment, and day-to-day management practices. 
• Communicate effectively in diverse workplaces using inclusive, two-way communication and cross-cultural communication principles. 
• Manage and lead diverse teams by identifying shared values, encouraging inclusive participation, and leveraging diverse viewpoints. 
• Use structured techniques, such as inclusive meetings and brainstorming, to promote collaboration and innovation. 
• Identify common sources of workplace conflict arising from diversity and apply constructive conflict-management approaches. 
• Apply appropriate rules of engagement when managing disagreement and resolving interpersonal conflict. 

This course is aligned to cover the specific outcomes of unit standard 114226 at NQF level 5 for 8 credits.  However, we blend current models and best business practices into the course.

The course objectives are:

• Understand the nature and causes of workplace conflict 
• Identify common sources and types of conflict in organisations 
• Distinguish between constructive and destructive conflict 
• Apply appropriate conflict management and resolution styles 
• Use a structured process to resolve conflict effectively 
• Communicate professionally during disagreement and tension 
• Manage conflict in line with organisational policies and procedures 
• Understand when and how to refer disputes to formal or legal processes 
• Develop the personal skills required to manage conflict constructively 

Objectives:

• Understand the purpose, principles, and nature of negotiation 
• Distinguish between different negotiation approaches, including win–lose, compromise, and win–win strategies 
• Prepare effectively for negotiations by planning logistics, identifying stakeholders, and obtaining mandates 
• Define realistic settlement ranges, including opening positions, desired outcomes, and walk-away points 
• Analyse the interests, authority, and possible strategies of the opposing party 
• Apply structured negotiation processes to build rapport and exchange information effectively 
• Use appropriate bargaining strategies to achieve mutually acceptable outcomes 
• Communicate effectively during negotiations through active listening and emotional control 
• Finalise negotiations professionally and record agreements accurately 
• Evaluate negotiation outcomes to improve future negotiation performance