Diversity & Conflict Management Bundle

BUNDLE

Details Audience and Pre-Requisites Schedule Dates and Booking Enquiry

Details

This is the third module of the Generic Management Level 5 qualification. This bundle of courses may be taken outside of the qualification for credits as well.

This module is comprised of 3 courses:

  • Manage a diverse workforce to add value
  • Interpret and manage conflicts within the workplace
  • Conduct negotiations to deal with conflict situations

Delivery Methods

Delivery Method Duration
Classroom
Instructor-led classroom-based training. Classes are scheduled at various conference centres in the Sandton area or your premises. Stationary and printed manuals or online resources are included. Refreshments, including 2 tea breaks and a cooked meal for lunch are provided. Training is between 9 am to 4 pm.
Classroom
8 Days Get a Quote
Live Virtual Training
This course is delivered live via Microsoft Teams. You will be able to see and hear the instructor, view their whiteboard, and ask questions or communicate in the chat. Attend from the comfort of your own home or private office.
Live Virtual Training
8 Days Get a Quote

Discounts Available

Courses

Bundle Course Interchangeable Course

Managing Diversity SAQA US252043

The qualifying learner is capable of:

Demonstrating knowledge and understanding of diversity in the workplace.

Demonstrating an understanding of the reality of diversity and its value in a unit.

Managing team members taking into account similarities and differences.

Dealing with disagreements and conflicts arising from diversity in a unit. 

Manage Conflicts SAQA US114226

This course is aligned to cover the specific outcomes of unit standard 114226 at NQF level 5 for 8 credits.  However, we blend current models and best business practice into the course.

The qualifying learner will be capable of:

  • Describing the main sources of conflict
  • Describing appropriate techniques to manage conflict
  • Implementing a strategy to resolve conflict
  • Developing the attributes of a good conflict manager 

Conduct Negotiations SAQA US117853

At the end of this training session, you will be able to conduct negotiations to deal with conflict situations 

Audience

This is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

Pre-Requisites

It is assumed that learners are competent in:

  • Communication at NQF Level 4.
  • Mathematical Literacy at NQF Level 4.
  • Computer Literacy at NQF Level 4. 

Schedule Dates and Booking

There are currently no scheduled dates.

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