Business Writing that Works

Anybody wanting to improve his/her writing skills and who does not require an accredited course.

MS Word or document formatting experience is preferable. Please bring your laptop to work on practical exercises.

Session 1: Course Overview

• Detailed review of the course structure and learning objectives.

Session 2: Why Write?

• Exploration of the importance and purpose of effective writing in a business context.

Session 3: Be Clear

• Techniques and strategies for achieving clarity in written communication.

Session 4: Be Concise

• Methods to write more effectively by being brief and to the point.

Session 5: Be Complete

• Ensuring all necessary information is included for effective communication.

Session 6: Be Correct

• Focus on grammar, spelling, and factual accuracy in business writing.

Session 7: Active and Passive Voice

• Understanding and appropriate usage of active and passive voice.

Session 8: Sentences and Sentence Types

• Fundamentals of sentence construction and different sentence types.

Session 9: Punctuation

• Mastering correct punctuation for improved readability and meaning.

Session 10: Readability Index

• Introduction to readability concepts and how to assess text complexity.

Session 11: Manners and Courtesy

• Etiquette and polite language in professional correspondence.

Session 12: Practical Language

• Application of practical language skills in various business scenarios.

Session 13: Inclusive Language

• Strategies for using language that is respectful and inclusive to all readers.

Session 14: Sentence Construction

• Advanced techniques for building strong and effective sentences.

Session 15: Writing Business Letters

• Structure and best practices for composing professional business letters.

Session 16: Writing Effective E-mails

• E-mail Basics:

  • Guidelines on crafting professional emails, emphasizing clear subject lines, proper formatting, and cautious use of attachments and "Reply All."

  • Conciseness, privacy considerations, appropriate tone, and the importance of spell check and avoiding excessive shorthand.

• Conveying Tone in Writing:

  • Strategies for effectively communicating tone in written messages.

Session 17: Instant Messaging Etiquette

• Best practices for professional communication via instant messaging platforms.

Session 18: Spelling and Proofreading

• Techniques for meticulous spelling and thorough proofreading to eliminate errors.

Session 19: Using Large Language Models and other AI Tools

• Using LLMs to Craft an Email:

  • Practical application of AI tools for writing tasks.

Session 20: Writing Challenge

• Writing Challenge:

  • A practical exercise to apply learned writing skills.