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Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability.

This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.


$396.00 If you are currently resident in South Africa you will need to pay VAT at 15%.

PC Hire:

Or bring your own PC


2 Day


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Prices have changed from 1 March 2018. Information may change without notice.

Delivery Method

Instructor Led classroom based training. Scheduled classes are normally held in Woodmead - near to Sandton in Johannesburg, Gauteng, South Africa. Stationary and textbook included. Refreshments, including 2 tea breaks and a cooked meal for lunch are provided for full time courses. Contact hours are between 9am to 4pm.


This course is for individuals who need to write clearly and concisely in a professional environment.


A reasonable command of the english language, and who has experience with writing of E-mails and business communications. Reasonable computer literacy will be an advantage.

Course Outline / Curriculum

Lesson 1: Writing Email and Other Electronic Communication Topic 1A: Organize Your Materials Topic 1B: Write an Email Topic 1C: Write Instant Messages Lesson 2: Writing Effective Business Communication Topic 2A: Analyze Your Audience Topic 2B: Write an Internal Announcement Topic 2C: Write an Email Responding to Routine Requests Topic 2D: Write an Email to Respond Positively to Customer Complaints Topic 2E: Write Bad-News Messages Lesson 3: Writing a Business Letter Topic 3A: Write a Business Letter Topic 3B: Write a Thank-You Letter Lesson 4: Writing Business Proposals Topic 4A: Persuade Your Audience Topic 4B: Write an Executive Summary Topic 4C: Use Visuals

Schedule Dates and Booking

There are currently no scheduled dates.

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