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Details

This two day course is designed to expose delegates to become familiar with Office and business practices. It is ideal for
- Office Administrators,
- Receptionist,
- Event Co-coordinators,
- PA's.

This course aims to expose delegates to office administration processes and to equip delegates with tools to effectively deal with all aspects of business administration.

The course covers understanding the role of an office manager and administrator and gives tips for managing the stress of the role.

Delivery Methods

Leading Training is focusing on providing virtual training courses for the foreseeable future and will only consider in-person and classroom training on request, with a required minimum group size of four delegates. We remain committed to offering training that is fast, focused and effective.

Delivery Method Duration Price (excl. VAT)
Fulltime 2 Days R 4,598.00
Webinar 2 Days R 4,000.00

Discounts Available

Save up to 10% by booking and paying 10 business days before the course.

Brochure:

Download Brochure


Information may change without notice.

Audience

Office Administrators, Receptionist, Event coordinators & PA's

Pre-Requisites

Some business administration experience is valuable. 

Basic business English speaking and writing skills needed.

Course Outline / Curriculum

The Office Manager’s Roles and Responsibilities

  • Identify your role as Manager and what your company requires of you
  • Understanding the Administrator/Process Manager role
  • The People/HR Manager Role
  • The Project Manager Role

What does it mean to be an Office Administrator?

  • Diversity in the Workplace
    • Principles of Diversity
  • Understanding the 4 Personality Types
    • DISC profiles help you and your team:
    • More about DISC
    • DISC Questionnaire
  • Assertiveness
    • My Current Assertiveness Behaviour
    • What is Assertiveness?
    • A few of the benefits of acting assertively;
    • Passive Behaviour
    • Aggressive Behaviour
    • Passive-Aggressive Behaviour
    • Assertive Behaviour
    • My Assertiveness Rights
    • Assertive people tend to have the following characteristics
    • Learning to be more assertive
    • Assertiveness Techniques

Essential Communication Skills

  • Effective Listening Techniques
    • Keys to Effective Listening
    • Barriers to Effective Listening
    • Effective Verbal Communication Skills
      • Barriers to Effective Communication
      • Building Empathy
      • Transactional Analysis
      • Questioning Techniques
      • Probing Techniques
      • Negotiation Techniques
      • Dealing with angry staff members
      • Tips for Dealing with your own anger
      • Defusing Conflict with staff members

Telephone Skills

  • Core Contact Centre Principles
  • Building Rapport
  • Telephone Management Skills
  • Telephone Etiquette
  • What you say and what it means
  • The Greeting
  • Transferring calls and taking messages

Professional Documents

  • Business Writing 101
  • The 5 C’s of Business Writing
  • Email Etiquette
  • Report Writing
  • Taking Minutes of Meetings
  • Writing Comprehensive Agenda’s

Managing your Organizational Skills

  • Plan and Organize well
  • Develop filing systems
  • Using electronic filing systems
  • Scheduling and Roster Management tools
  • Effective organizational tools
  • Master the Art of Delegation
  • Time Management, Planning and Prioritizing
  • The Action Priority Matrix

Sourcing Quality Suppliers

  • Controlling and evaluating ordering and distribution of office resources
  • Evaluating supplier offerings
  • Clarifying supplier performance contracts
  • Monitoring supplier performance against SLA
  • Building strong relationships with suppliers

 

Schedule Dates and Booking

There are currently no scheduled dates.

Please note that this course needs a minimum of 6 delegates to schedule a course. You can choose to be added to the waiting list by clicking the button below and we will contact you when we have enough delegates interested. Should we not get enough delegates, we will refund or credit your paid booking.

Add me to the waiting list

Should you need this course urgently, the following options are available:

  1. Pay for 6 delegates (whether you have them or not) and we will schedule the course as soon as possible.
  2. If you have fewer delegates and cannot pay for 6, we can negotiate a shortened course where some of the time will be spent in blended learning - watching videos and doing tutorials and exercises with some contact time with the trainer. We would want to discuss what your core needs are so that we cover those aspects. You need to have paid for 3 delegates at least.