Details
Identify essential systems and pinpoint resource needs, as well as securing confidential records and producing a customized manual. This program equips you with the hands-on expertise to streamline processes, maintain compliance, and enhance overall efficiency. Empower your team with modern administrative best practices and gain credits to give you the competitive edge you need to drive organizational success.
This course aims to expose delegates to office administration processes and to equip delegates with tools to effectively deal with all aspects of business administration.
The course covers understanding the role of an office manager and administrator and gives tips for managing the stress of the role.
Delivery Methods
| Delivery Method | Duration | ||
|---|---|---|---|
| 2 Days | Get a Quote | ||
| 2 Days | Get a Quote |
Discounts Available
Save up to 10% by booking and paying 10 business days before the course.
Brochure:
Audience
Office Administrators, Receptionist, Event coordinators & PA's
Pre-Requisites
Some business administration experience is valuable.
Basic business English speaking and writing skills needed.
Course Outline / Curriculum
The Office Manager’s Roles and Responsibilities
- Identify your role as Manager and what your company requires of you
- Understanding the Administrator/Process Manager role
- The People/HR Manager Role
- The Project Manager Role
What does it mean to be an Office Administrator?
- Diversity in the Workplace
- Principles of Diversity
- Understanding the 4 Personality Types
- DISC profiles help you and your team:
- More about DISC
- DISC Questionnaire
- Assertiveness
- My Current Assertiveness Behaviour
- What is Assertiveness?
- A few of the benefits of acting assertively;
- Passive Behaviour
- Aggressive Behaviour
- Passive-Aggressive Behaviour
- Assertive Behaviour
- My Assertiveness Rights
- Assertive people tend to have the following characteristics
- Learning to be more assertive
- Assertiveness Techniques
Essential Communication Skills
- Effective Listening Techniques
- Keys to Effective Listening
- Barriers to Effective Listening
- Effective Verbal Communication Skills
- Barriers to Effective Communication
- Building Empathy
- Transactional Analysis
- Questioning Techniques
- Probing Techniques
- Negotiation Techniques
- Dealing with angry staff members
- Tips for Dealing with your own anger
- Defusing Conflict with staff members
Telephone Skills
- Core Contact Centre Principles
- Building Rapport
- Telephone Management Skills
- Telephone Etiquette
- What you say and what it means
- The Greeting
- Transferring calls and taking messages
Professional Documents
- Business Writing 101
- The 5 C’s of Business Writing
- Email Etiquette
- Report Writing
- Taking Minutes of Meetings
- Writing Comprehensive Agenda’s
Managing your Organizational Skills
- Plan and Organize well
- Develop filing systems
- Using electronic filing systems
- Scheduling and Roster Management tools
- Effective organizational tools
- Master the Art of Delegation
- Time Management, Planning and Prioritizing
- The Action Priority Matrix
Sourcing Quality Suppliers
- Controlling and evaluating ordering and distribution of office resources
- Evaluating supplier offerings
- Clarifying supplier performance contracts
- Monitoring supplier performance against SLA
- Building strong relationships with suppliers
Schedule Dates and Booking
There are currently no scheduled dates.