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Skills for PAs and Office staff

Course Who Should Attend Prerequisites Duration
Business and Report Writing

Everyone in business who needs to communicate through media with others.

MS Word or PC-based document formatting experience. This course requires the use of a computer. Kindly inform your sales representative if you are not able to bring a laptop as a computer can be hired for you at an additional cost.

3 Days
Business Writing Skills SAQA US 12153

This course would suit anyone who writes documents in a business context and who would benefit from an accredited course. It would also suit anyone in administration who needs to brush up and perfect their business writing skills.


Some business writing experience is preferable but is not required.

Learners should be competent in Communication at level 3.

Some computer literacy would be necessary and experience in using a word processor to complete activities.

Access to the internet and a computer are essential.



3 days
Business Writing that Works

Anybody wanting to improve his/her writing skills and who does not require an accredited course.


MS Word or document formatting experience is preferable. Please bring your laptop to work on practical exercises.

2 Days
Communication Techniques SAQA US12433

This course will suit anyone in a business environment who needs to understand the fundamentals of standard communication practices and conventions and who needs to see the link between clear and effective communication and business success.

It will also suit someone who wishes to earn an accredited communication course that builds towards  a management qualification.

Learners will need to have a matric certificate with English to enter this course and business experience would be a benefit.

Basic computer skills and word processing is necessary.

Learning assumed to be in place:

  • Communicate at work
  • Collect and use information
  • Communicate with clients
  • Compile basic reports
  • Write a basic report and use basic business English
  • Communicate in an assertive manner with clients and fellow workers 
2 days
Getting Stuff Done

Anyone that needs a structure to help with getting tasks completed

Computer literacy is an advantage

2 Days
Meeting Management Managers, Business Owners, Sales Consultants 1 Day
Office Administration

Office Administrators, Receptionist, Event coordinators & PA's

Some business administration experience is valuable. 

Basic business English speaking and writing skills needed.

2 Days
Telephone Etiquette

Receptionists, Tele sales staff, Anyone dealing with customers over the phone.


1 Days
The Minute-Taker's Workshop

Any individual wishing to improve up his / her skills in taking minutes

Computer and word processing ability and basic business English writing skills.  Business experience would be valuable.

1 Day
Time Management

Professionals who need to optimise their busy schedules.


2 Days
Time Management US-242811

The intended audience is anyone in a work environment who has areas of responsibility in a department and who needs to schedule and plan tasks.

This course will suit a person needing an accredited time management course and who would like to build up credits towards a full qualification on the NQF.


Learners should be competent in Communication and Mathematical Literacy at NQF Level 3 (Grade 11). Proof of this would need to be provided upon enrolment.


2 days