Accredited Problem-Solving and Decision-Making

Details

This course is about solving problems, making decisions, and implementing solutions. You will gain a clear, step-by-step framework for defining and investigating issues, brainstorming creative solutions, confidently implementing action plans, and evaluating results. This will help you develop stronger decision-making skills, enhance your ability to be effective in a work environment and earn credits recognised on the NQF, making you more credible and in-demand in the workplace.

This course covers the specific outcomes for US242817, accredited at NQF Level 4 for 8 credits and forms part of our Further Education and Training Certificate in Generic Management (NQF Level 4) qualification.

Get your team upskilled in defining and solving problems.

Upon completion of the course, learners will be able to:

Define a problem
Investigate the problem
Generate problem solutions
Implement a problem solution
Evaluate the effectiveness of the chosen solution

This course is offered over 5 days online for groups of 6 learners, or in class for groups of 8 or more. Contact us to find out more.

Formative assessments and summative assessments are completed within 5 days.

Delivery Methods

Delivery Method	Duration
Classroom Instructor-led classroom-based training. Classes are scheduled at various conference centres in the Sandton area or your premises. Stationary and printed manuals or online resources are included. Refreshments, including 2 tea breaks and a cooked meal for lunch are provided. Training is between 9 am to 4 pm. Classroom	4 Day	Get a Quote
Live Virtual Training This course is delivered live via Microsoft Teams. You will be able to see and hear the instructor, view their whiteboard, and ask questions or communicate in the chat. Attend from the comfort of your own home or private office. Live Virtual Training	4 Day	Get a Quote

Discounts Available

Brochure:

Information may change without notice.

Audience

Suitable for lower to mid-level employees or junior managers in any organisation who would benefit from earning a unit standard and need techniques on how to solve complex problems in a structured way.

Pre-Requisites

Grade 11 with:

Basic English writing skills
Basic Computer skills
Some business experience required

Course Outline / Curriculum

Module 1: Define the Problem

Problems are defined according to verified information.
The rationale for consulting with stakeholders and role-players is explained to ensure that they contribute to the various stages of the problem-solving process.
Techniquest in the formulation of the problem definition are explored and explained, according to theory and practice.
A technique is selected in line with the context of the problem.

Module 2: Investigate the Problem

A problem is investigated to ascertain the various components.
Further information is obtained if required, and all information is critically examined for its relevance to the problem.

Module 3: Generate Problem Solutions

Possible solutions are generated by using a range of problem-solving techniques.
Criteria are identified and weighted to enable the ranking of proposed solutions.
Possible solutions are evaluated against the established criteria in order to determine suitability.

Module 4: Implement Solution(s)

The optimum solution(s) is(are) selected in accordance with the given criteria.
Stakeholders are consulted prior to implementation, so as to obtain commitment.
The selected solution(s) is (are) implemented according to organisational constraints.

Module 5: Evaluate the Effectiveness of the Solution

Criteria for the measurement of the effectiveness of the solution are identified according to the problem definition.
The effectiveness of the solution is evaluated against the criteria.
Corrective action is identified and applied, where possible.