Details
This course is about solving problems, making decisions, and implementing solutions. You will gain a clear, step-by-step framework for defining and investigating issues, brainstorming creative solutions, confidently implementing action plans, and evaluating results. This will help you develop stronger decision-making skills, enhance your ability to be effective in a work environment and earn credits recognised on the NQF, making you more credible and in-demand in the workplace.
This course covers the specific outcomes for US242817, accredited at NQF Level 4 for 8 credits and forms part of our Further Education and Training Certificate in Generic Management (NQF Level 4) qualification.
Get your team upskilled in defining and solving problems.
Upon completion of the course, learners will be able to:
- Define a problem
- Investigate the problem
- Generate problem solutions
- Implement a problem solution
- Evaluate the effectiveness of the chosen solution
This course is offered over 5 days online for groups of 6 learners, or in class for groups of 8 or more. Contact us to find out more.
Formative assessments and summative assessments are completed within 5 days.
Delivery Methods
| Delivery Method | Duration | ||
|---|---|---|---|
| 4 Day | Get a Quote | ||
| 4 Day | Get a Quote |
Discounts Available
Brochure:
Audience
Suitable for lower to mid-level employees or junior managers in any organisation who would benefit from earning a unit standard and need techniques on how to solve complex problems in a structured way.
Pre-Requisites
Grade 11 with:
- Basic English writing skills
- Basic Computer skills
- Some business experience required
Course Outline / Curriculum
Module 1: Define the Problem
- Problems are defined according to verified information.
- The rationale for consulting with stakeholders and role-players is explained to ensure that they contribute to the various stages of the problem-solving process.
- Techniquest in the formulation of the problem definition are explored and explained, according to theory and practice.
- A technique is selected in line with the context of the problem.
Module 2: Investigate the Problem
- A problem is investigated to ascertain the various components.
- Further information is obtained if required, and all information is critically examined for its relevance to the problem.
Module 3: Generate Problem Solutions
- Possible solutions are generated by using a range of problem-solving techniques.
- Criteria are identified and weighted to enable the ranking of proposed solutions.
- Possible solutions are evaluated against the established criteria in order to determine suitability.
Module 4: Implement Solution(s)
- The optimum solution(s) is(are) selected in accordance with the given criteria.
- Stakeholders are consulted prior to implementation, so as to obtain commitment.
- The selected solution(s) is (are) implemented according to organisational constraints.
Module 5: Evaluate the Effectiveness of the Solution
- Criteria for the measurement of the effectiveness of the solution are identified according to the problem definition.
- The effectiveness of the solution is evaluated against the criteria.
- Corrective action is identified and applied, where possible.
Schedule Dates and Booking
There are currently no scheduled dates.