Carl Spies - Bio
CarlSpies- Social Business Facilitator
"There's no such thing as a social media strategy, only a good business strategy that is aware of networks"
Carl Spies is seasoned social business strategist, a complex multidisciplinary approach emerging from social online networks that seek to help leading brands extract real value from social media/network trends and technologies to engage customers beyond the corporate firewall, and mine social capital behind it.
He has spent the last six years establishing himself as a thought leader in systems thinking and social business design while working with clients ranging from Standard Bank, Vodacom and South African Breweries to eBucks, Microsoft and Samsung.
Carl is recognised as an accomplished provocative facilitator and technical consultant having advised many organisations in South and West Africa, coordinated top-level community events and addressed national and international groups on a wide range of critical social business topics. He is well a seasoned design thinker with broad insights at the intersections of social science, online community development and value innovation using proven network effects.
Relevant Social Network Projects Carl has lead:
(platforms: intranets, ideation (crowdsourcing) systems, LMS, branded communities)
ABSA - A shared services strategy network which refined and cascaded department strategies online.
FNB - Learner management system for the Institute of Extreme Customer Service.
Hollard Insurance - Hollardtopia - Social Intranet
Kelly Personnel - Social Intranet
Microsoft - Ideation Platform to crowd-source ideas from the community.
RMB - Internal platform to query and collaborate on scaling the internal culture after rapid expansion.
SAB - Learning collaboration platform.
Standard Bank - Blue Connection - the core social intranet (including gaming elements to increase adoption).
Telesure - Let's Connect pilots platforms.
(and external social community platforms for :Converse, Toyota, eBucks and Samsung)
Social Software: Acquia Commons (Drupal)
Microcontent: SocialCast, Twitter, Yammer
Social Networks: Facebook, Google+, LinkedIn, SocialText
Media: Flickr, Youtube, Last.fm, GetGlue
2. Knowledge and Skills
Relevant Models he is trained in:
SCRUM: Agile Product Development + Project Management
Cognitive Edge: Complex Adaptive Social Systems - Sensemaking using Cynefin.
User Experience Design - Flow Interactive.
NeuroSematnics - linguistic and cognitive models of user experience.
LAB - language and behaviour profiling (to develop archetypes from the network members).
VizThink - Dave GrayCynefin - Dave Snowden - Complex Adaptive Systems - Sensemaking
Biomatrix - Organisational Change using network effects and systems-thinking.
StrateX - designing execution strategies and developing channels to cascade them throughout the workforce.
Spiral Economics - a model based on the Claire Graves research - exploring the dynamics of value creation from individuals to the entire stakeholder ecosystem.
Training Courses Developed:
IXCS 3 Day Intensive - WesBank - Customer Service
A 3 Day MBA in Social Business (for Terrapin) - covering B2B, B2C social network concepts and tools.
3. Services Offered
Rapid Prototyping of Social Networks - with rapid feedback and agile metrics.
Workscapes - performance support social networks (incorporating informal learning)
User Experience Mapping - Designing network elements to fit staff profiles.
Lunch 'n Learn Sessions - from frontline to C-suite level audiences - succint explorations of current social business elements e.g. #SoMoLo
Intrapreneur Sessions - designed to build capacity with internal teams to rapidly identify, design and test social network initiatives.
Mari Eagar hired Carl as a Social Collaboration Strategy Consultant in 2010/11:
"Carl Spies combines strategic thinking with design thinking to create a unique approach in social business design. He implements strategic initiatives using a people centric and collaborative approach, which ensures successful change in peopleâ€™s behavior to support the implementation thereof. Carlâ€™s work is based on deep research of theory as well as significant experience in social technologies, therefore making his solutions robust, credible and implementable.
An example of his strategic contributions and social design thinking skills can be seen with the openaxyz method and toolset where Carl contributed to the original conceptual design which was focused on the application of design thinking in the strategy domain. He also visualised and developed architecture foundations in openaxyz such as the social group module and the visualisation features, making the product unique in the market place. He is able to move other peopleâ€™s ideas into unique, differentiating insights and innovation."
-Mari Eagar CA - M Phil Leadership (cum laude) and Member of the Canada-Southern Africa Chamber of Business.
Objectives for this workshop include:
Trainers, facilitators, authors of training materials, anyone with some practical training or teaching experience who would like to perfect their skills.
Participants should have a good understanding of basic training principles, including adult learning concepts, Kolb's learning cycle, training methods, and designing a learning sequence.
Note: information may change without notice.
To reach this stage as an adult educator isn't always easy, but success isn't just for the naturally gifted. It is possible for all of us who put effort into our personal growth and development, because we want the enormous satisfaction that comes from working with others to help them reach their potential as human beings.
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Preparing to Learn
To begin, participants will explore what they want out of this workshop.
Next, participants will talk about the role of the facilitator and the top skills a trainer needs.
Competencies for Adult Educators
This session will give participants a profile of the gaps between where they are now and where they need to be in order to perform their role efficiently.
Accommodating Learning Preferences
Next, participants will review Kolb’s experiential learning cycle and how it fits in with different learning styles.
Increasing Your Expertise
This session will explore three basic ideas about adults in a learning context. Participants will also look at the workshop from a designer’s perspective.
Using Existing Materials
In this session, participants will learn about using customizable course material to give them a head start, copyright concerns, and how to over-plan to ensure success.
Managing the Stress of Training
During this session, participants will learn ways to manage their stress and that of trainees.
Planning a Workshop
Next, participants will receive a brief introduction to planning and preparing a workshop.
This session will cover some basic kinds of visual aids and encourage participants to determine if, how, and when they want to use each type.
Your Role as an Effective Communicator
During this session, participants will learn how to communicate effectively as a facilitator or trainer.
Questioning as a Training Technique
This session will explain how good questioning skills can make anyone a better trainer.
Kirkpatrick’s Levels of Evaluation
Next, participants will explore the four levels of evaluation, including samples for each type. Then, participants will develop their own evaluation for their training session at the end of the workshop.
During this session, participants will explore why on-the-job support is so important after training has taken place, and what they can do to encourage it.
Dealing with Difficult Situations
This session will give participants some tools for dealing with common training problems.
Training in Different Forums
Next, participants will explore some different forums for training, including virtual formats.
Next, participants will talk about co-facilitation.
Training Preparation and Presentations
The bulk of the third day will be spent preparing, presenting, and evaluating team training sessions.
At the end of the course, students will have an opportunity to ask questions and fill out an action plan.
Instructor Led classroom based training. Scheduled classes are normally held in Woodmead - near to Sandton in Johannesburg, Gauteng, South Africa. Stationary and textbook included. Refreshments, including 2 tea breaks and a cooked meal for lunch are provided for full time courses. Contact hours are between 9am to 4pm.
To apply for a booking, click on the
relevant "Book Now" button below.
Note: places are only fully secured once payment has been made.
|Mon 11 Sep 2017||3 Days||Provisional|
For clients who want to enjoy the convenience of public transport, consider the Gautrain.
For more information you can download the official Gautrain brochure.
The PC hire charge is not applicable if you bring your own notebook.
It is very important that you have full administrator rights to your computer so that any software needed for the course can be installed correctly.
Please ensure that you arrive at least 30min early on the first day of training in order to get your PC setup correctly.
If this is not possible then it will be better to make use of our computer.