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Leading Edge Training

Facilitation Skills Course Details

This two-day workshop will help you teach participants how to:

  • Distinguish facilitation from instruction and training
  • Identify the competencies linked to effective small group facilitation
  • Understand the difference between content and process
  • Identify the four stages of team development and ways to help teams through each stage
  • Use common process tools to make meetings easier and more productive


Trainers, Teachers, Facilitators



1 Day


$198.00 If you are currently resident in South Africa you will need to pay VAT at 14%.   *Discount available

Note: information may change without notice.

About Facilitation Skills

Course Outline

You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

  • Definitions
    • Participants will explore the differences between instruction, facilitation, and management in small and large groups.
  • What is a Facilitator?
    • Through a lecture, participants will learn about the history of facilitation, some key skills, the levels of facilitation, and the facilitation process.
  • Types of Groups
    • Facilitators must work with all types of groups. In this session, participants will discuss two common types (participatory and conventional) groups in a small group setting.
  • Content and Process
    • It is very important for facilitators to understand the differences between content and process, as they have a different role in each element. These concepts will be explored in a large group discussion.
  • Group Norms
    • During this session, participants will learn about team norms and set some for themselves to guide the rest of the workshop.
  • Types of Thinking
    • This session will explore divergent thinking, convergent thinking, the groan zone, and multi-voting tools through a lecture and a large group exercise.
  • Controversial Issues
    • Facilitators are often asked for their help when a group has a controversial issue to deal with. In this session we will learn about a tool that can help participants facilitate these types of issues: the gradient of agreement.
  • Communication Skills
    • A key part of the facilitator's toolbox is communication skills. We will discuss how to ask good questions, how to actively listen, how to use non-verbal messages, and how to listen for common ground.
  • Common Facilitation Techniques
    • We will spend several hours looking at twenty techniques that facilitators often use. First we will explore these techniques through lecture, and then participants will role play the techniques in front of the large group.
  • Effective Feedback
    • Giving and receiving feedback is an important part of facilitation. We will look at both elements during this session.
  • Facilitating an Open Discussion
    • During this session, we will look at some facilitation techniques that the facilitator can use to ensure everyone in the group gets a chance to speak.
  • Managing Divergent Perspectives
    • Usually, if a lot of people are taking part in a discussion, there are a lot of differing perspectives on the issues. The facilitator's challenge is to help people value one another's contributions. Through a lecture and a case study, this session will look at some ways that the facilitator can do this.
  • The Language of Facilitation
    • This session will look at four language techniques that facilitators commonly use.
  • City Council
    • Participants will apply the knowledge learned so far to a case study.
  • Agendas
    • Agendas can be a great tool for facilitating meetings. We will look at how to develop an agenda and we will develop a sample agenda.
  • Dealing with Difficult Dynamics
    • Participants will work in small groups to complete a mix-and-match exercise on difficult people and how to manage them.
  • Interventions
    • This session will look at some techniques facilitators can use to intervene. Participants will have an opportunity to practice these interventions in a role play.
  • Sustainable Agreements
    • As a facilitator, you want to make sure that all points of view have been considered, so that when an agreement is reached, it is one that everyone is happy with. During this session we will look at the components of a sustainable agreement.
  • Stages of Team Development
    • This session will explore Tuckman and Jensen's four stage model of team development: forming, storming, norming, and performing. We will also look at some ways that a facilitator can help groups move through these stages.
  • Analysis Tools
    • SWOT analysis and force field analysis can help the group analyze internal or external problems. We will take a brief look at how to use both tools.
  • Workshop Wrap-Up
    • At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

Delivery Method

Instructor Led classroom based training. Scheduled classes are normally held in Woodmead - near to Sandton in Johannesburg, Gauteng, South Africa. Stationary and textbook included. Refreshments, including 2 tea breaks and a cooked meal for lunch are provided for full time courses. Light finger meals are supplied for part time courses.

Scheduled Dates

To apply for a booking, click on the relevant "Book Here" link below.
Note: places are only fully secured once payment has been made.

Start DateDuration 
Tue 25 Apr 20171 daysBook Here
Tue 23 May 20171 daysBook Here
Tue 27 Jun 20171 daysBook Here
Tue 25 Jul 20171 daysBook Here
Tue 29 Aug 20171 daysBook Here
Tue 26 Sep 20171 daysBook Here
Tue 24 Oct 20171 daysBook Here
Tue 28 Nov 20171 daysBook Here


For clients who want to enjoy the convenience of public transport, consider the Gautrain. Our training premises in Woodmead is located near the Morning Glenn Mall Bus Stop. If organised by prior arrangement we will collect delegates from the afore mentioned bus stop at no extra charge. Direction to the bus stop are as follows:

Take the Gautrain to the Sandton station.
Take the S2 Bus to Morning Glenn Mall.
We will collect you at 8:30 directly from the bus stop.


Please submit a query on the course page and we will be able to advise you on hotels and guest houses close to the training facility.