Hiring Techniques for Managers: Getting the Right People in the Right Roles Full Day

The Recruitment and Selection Process 

A brief overview of the six stages of the hiring process. 

Where a manager fits into the key process of getting the right people in the right roles 

Job Descriptions and Key Competencies 

The foundation of the hiring process: a clear and coherent job description 

Review a current Flume JD 

Understanding key competencies per role 

Set some competencies for a specific role 

Your role in creating and maintaining accurate JDs 

Preparing for the Interview and Interview Format 

Interview Format (Agenda) and roles 

Creating an Interview Script 

Reviewing CVs prior to the interview – what to look out for. 

Planning a score sheet and keeping records 

The Interview Process 

Avoiding Bias 

Closing and interview and setting response expectations 

Types of Questions 

How to use open questions, closed questions, and probes. 

Setting competency-based and behavioural interview questions 

Develop one competency-based question for a job you may interview for 

Develop one behavioural interview question 

Achievement and wholistic questions 

The Critical Incident Technique 

Another type of interview question asks the candidate how they might behave in a certain situation. We will explore why these questions are so valuable, how to develop them, and how to use them. 

Create a critical incident for a job role 

Listening for Answers 

Listening for what the candidate does and does not say is just as important as asking the right questions.  

Evaluating Verbal feedback 

Non-Verbal Communication 

Reading non-verbal cues and evaluating their importance 

Checking assumptions 

Checking References 

We will look at when and how to check references, and who to ask for references. 

Interview Case Studies 

Discussing difficult interviews 

Role plays