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Details
Negotiating is a fundamental fact of life at any level. This two-day workshop will help you give participants confidence when negotiating with both internal and external clients. This interactive workshop also includes techniques to promote effective communications and to turn face-to-face confrontation into side-by-side problem solving.
This workshop will help you teach participants:
- The benefits of good negotiation skills.
- The importance of preparing for the negotiation process, regardless of the circumstances.
- Various negotiation styles and their advantages and disadvantages.
- Strategies for dealing with tough or unfair tactics.
- How to develop alternatives and recognize options.
- Basic negotiation principles, including BATNA, WATNA, WAP, and the ZOPA.
Delivery Methods
Leading Training is focusing on providing virtual training courses for the foreseeable future and will only consider in-person and classroom training on request, with a required minimum group size of six delegates. We remain committed to offering training that is fast, focused and effective.
| Delivery Method | Duration | Price (excl. VAT) | ||
|---|---|---|---|---|
| Classroom | 2 Days | ZAR 5,500.00 | Get a Quote | |
| Live Virtual Training | 2 Days | ZAR 4,500.00 | Get a Quote |
Discounts Available
Save up to 10% by booking and paying 10 business days before the course.
Brochure:
Customer Testimonials
FFS Refiners (Pty) Ltd
Ther Trainer assigned for this Course was brilliant, he made it interesting enough that kept us interested all the way. So compliments to Leading Edge in your great selection of Trainer.
ER24
i enjoyed the practical part
ER24
The trainer was engaging and kept my attention. The training is very interesting on how to negotiate with staff and client alike. Will definitely be using the BATNA & WATNA in preparation to client meetings. This training was organized by our internal training department. Once again thank you for the interesting training.
Audience
Anybody
Pre-Requisites
None
Course Outline / Curriculum
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
- What is Negotiation?
- To begin, participants will explore the different types of negotiation (including positional bargaining) and the phases of negotiation.
- The Successful Negotiator
- Next, participants will explore key attributes of a successful negotiator.
- Preparing for Negotiation
- During this session, participants will learn the elements of preparing for negotiation: identifying your fears and hot buttons; doing research into your issues and the opponent's issues; and preparing your WAP, BATNA, WATNA, and ZOPA.
- The Nuts and Bolts
- This session will give participants some tips on preparing their documentation and choosing a place for the negotiation.
- Making the Right Impression
- Next, participants will learn the importance of self-presentation during the negotiation, including small talk, attire, first impressions, and their handshake.
- Getting off to a Good Start
- During this session, participants will explore how to establish common ground and how to use ground rules.
- Exchanging Information
- This session will look at how to exchange information, and what to do if the negotiation gets off to a bad start.
- The Bargaining Stage
- Participants will learn six techniques for negotiating success and they will have an opportunity to practice and observe these techniques through a role play.
- Inventing Options for Mutual Gain
- Next, participants will learn about the four obstacles to mutual gain, and how to turn them into negotiation advantages.
- Getting Past No and Getting to Yes
- This session will look at ways to get past no and how to break an impasse, so that you can get to "yes."
- Dealing with Negative Emotions
- During this session, participants will explore some ways to deal with negative reactions during a negotiation.
- Moving from Bargaining to Closing
- Next, participants will learn how to tell when it's time to move from the bargaining phase to the negotiation phase.
- The Closing Stage
- This session will discuss ways to build win-win solutions, achieve a sustainable agreement, and reach consensus.
- Workshop Wrap-Up
- At the end of the day, students will have an opportunity to ask questions and fill out an action plan.
Schedule Dates and Booking
There are currently no scheduled dates.
Please note that this course needs a minimum of 6 delegates to schedule a course. You can choose to be added to the waiting list by clicking the button below, and we will contact you when we have enough delegates interested. Should we not get enough delegates, we will refund or credit your paid booking.
Should you need this course urgently, the following options are available:
- Pay for 6 delegates (whether you have them or not) and we will schedule the course as soon as possible.
- If you have fewer delegates and cannot pay for 6, we can negotiate a shortened course where some of the time will be spent in blended learning - watching videos and doing tutorials and exercises with some contact time with the trainer. We would want to discuss what your core needs are so that we cover those aspects. You need to have paid for 3 delegates at least.