Customer relations management, sales, marketing and related skills
| Course | Who Should Attend | Prerequisites | Duration |
|---|---|---|---|
| Self Mastery | This course is for everyone who wants greater insight into how people operate socially and the WHY behind emotionally-charged behaviour. It is particularly useful to people who need to influence others for example leaders, team members, facilitators, HR professionals and sales professionals. |
Computer literacy helpful as resources are accessed via the Internet. |
1 Day |
| Customer Centric Employee | Customer Service personnel, managers, business owners, call centre personnel |
Any experience in dealing with customers is useful but not necessary. |
2 Days |
| Customer Service Training | Sales staff, managers, client service personnel |
1 Day | |
| Negotiating For Results | Anybody |
2 Days | |
| Managing Your Corporate Brand | Training companies, trainers, educators |
2 Days | |
| Telemarketing | Sales consultants, business owners, managers, call center personnel |
1 Day | |
| Fundamentals of Selling | Sales staff, Management. |
none |
1 Day |
| Building Relationships for Success in Sales | Sales Consultants wanting to build relationships with clients |
1 Day | |
| Call Center and Customer Service | Anybody working in a call centre or BPO environment |
Matric English and good English language ability. Some call centre experience would be beneficial. |
3 Days |
| Dynamite Sales Presentations | Anybody in sales |
1 Day | |
| Marketing and Sales | Sales consultants, sales staff, managers, business owners |
1 Day | |
| Sales Fundamentals - Selling Smarter |
|
Some sales experience is beneficial but not compulsory. Delegates need to have had a number of years' work experience. |
2 Day |
| Sales Leadership and Sales Management | Sales Team Leaders and Managers | Complex Solution Selling | 1 Day |
| Selling Smarter | Sales staff wishing to improve their selling skills. |
Some basic sales experience. |
1 Day |
| Telephone Skills for Call Centres | All Call Centre agents new and experienced |
None |
1 Day |
| Prospecting for Leads Like a Pro | Sales personnel, business owners, managers |
1 Day | |
| Overcoming Objections to Nail the Sale | Sales staff, managers, business owners |
1 Day | |
| Introduction to CRM | Managers, Sales staff, Client service personnel |
None. |
1 Day |