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Customer relations management, sales, marketing and related skills


Course Who Should Attend Prerequisites Duration
Complex Solution Selling Sales personnel and team leaders required to do B2B selling.

Non sales line managers will also benefit substantially by understanding what is required to be a truly Customer Centric organisation.
None 3 Days
Self Mastery This course is for everyone who wants greater insight into how people operate socially and the WHY behind emotionally-charged behaviour. It is particularly useful to people who need to influence others for example leaders, team members, facilitators, HR professionals and sales professionals. Computer literacy helpful as resources are accessed via the Internet. 1 Day
Customer Centric Employee Customer Service personnel, managers, business owners, call centre personnel Any experience in dealing with customers is useful but not necessary. 2 Days
Customer Service Training Sales staff, managers, client service personnel 1 Day
Negotiating For Results Anybody 2 Days
Managing Your Corporate Brand Training companies, trainers, educators 2 Days
Telemarketing Sales consultants, business owners, managers, call center personnel 1 Day
Fundamentals of Selling Sales staff, Management. none 1 Day
Building Relationships for Success in Sales Sales Consultants wanting to build relationships with clients 1 Day
Dynamite Sales Presentations Anybody in sales 1 Day
Marketing and Sales Sales consultants, sales staff, managers, business owners 1 Day
Sales Leadership and Sales Management Sales Team Leaders and Managers Complex Solution Selling 1 Day
Selling Smarter Sales staff wishing to improve their selling skills. Some basic sales experience. 1 Day
Telephone Skills for Call Centres All Call Centre agents new and experienced None 1 Day
Prospecting for Leads Like a Pro Sales personnel, business owners, managers 1 Day
Overcoming Objections to Nail the Sale Sales staff, managers, business owners 1 Day
Introduction_to_CRM Managers, Sales staff, Client service personnel None. 1 Day