Customer relations management, sales, marketing and related skills
| Course | Who Should Attend | Prerequisites | Duration |
|---|---|---|---|
| Complex Solution Selling | Sales personnel and team leaders required to do B2B selling.
Non sales line managers will also benefit substantially by understanding what is required to be a truly Customer Centric organisation. |
None | 3 Days |
| Self Mastery | This course is for everyone who wants greater insight into how people operate socially and the WHY behind emotionally-charged behaviour. It is particularly useful to people who need to influence others for example leaders, team members, facilitators, HR professionals and sales professionals. | Computer literacy helpful as resources are accessed via the Internet. | 1 Day |
| Customer Centric Employee | Customer Service personnel, managers, business owners, call centre personnel | Any experience in dealing with customers is useful but not necessary. | 2 Days |
| Customer Service Training | Sales staff, managers, client service personnel | 1 Day | |
| Negotiating For Results | Anybody | 2 Days | |
| Managing Your Corporate Brand | Training companies, trainers, educators | 2 Days | |
| Telemarketing | Sales consultants, business owners, managers, call center personnel | 1 Day | |
| Fundamentals of Selling | Sales staff, Management. | none | 1 Day |
| Building Relationships for Success in Sales | Sales Consultants wanting to build relationships with clients | 1 Day | |
| Dynamite Sales Presentations | Anybody in sales | 1 Day | |
| Marketing and Sales | Sales consultants, sales staff, managers, business owners | 1 Day | |
| Sales Leadership and Sales Management | Sales Team Leaders and Managers | Complex Solution Selling | 1 Day |
| Selling Smarter | Sales staff wishing to improve their selling skills. | Some basic sales experience. | 1 Day |
| Telephone Skills for Call Centres | All Call Centre agents new and experienced | None | 1 Day |
| Prospecting for Leads Like a Pro | Sales personnel, business owners, managers | 1 Day | |
| Overcoming Objections to Nail the Sale | Sales staff, managers, business owners | 1 Day | |
| Introduction_to_CRM | Managers, Sales staff, Client service personnel | None. | 1 Day |