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Customer relations management, sales, marketing and related skills

Course Who Should Attend Prerequisites Duration
Building Relationships for Success in Sales

Sales Consultants wanting to build relationships with clients

 1 Day
Call Centre and Customer Service

Anybody working in a call centre or BPO environment

Matric English and good English language ability. Some call centre experience would be beneficial.

 3 Days
Complex Solution Selling

Sales personnel and team leaders who are required to do B2B selling.

Non-sales line managers will also benefit substantially by understanding what is required to be a truly Customer Centric organization.

None, but some selling experience would be beneficial.

A minimum group of 6 is required to present this course, and 2 week's notice to schedule, subject to trainer availability.

 2 Days
Customer Centric Employee

Customer service teams, call centre personnel and any front line person or team in a business who need to understand the importance of who your customer is and how to keep them connected and happy.

Any experience in dealing with customers is useful but not necessary. Business experience is important.

 2 Days
Dynamite Sales Presentations

Anybody in sales

 1 Day
Fundamentals of Selling

Sales staff, Management.

none

 1 Day
Introduction to CRM

Managers, Sales staff, Client service personnel

None.

 1 Day
Managing Your Corporate Brand

Training companies, trainers, educators

 2 Days
Marketing and Sales

Sales consultants, sales staff, managers, business owners

 1 Day
Negotiating Skills for Results

Anybody

None

 2 Days
Overcoming Objections to Nail the Sale

Sales staff, managers, business owners

 1 Day
Prospecting for Leads Like a Pro

Sales personnel, business owners, managers

 1 Day
Sales Fundamentals - Selling Smarter

  • Sales Representatives and Consultants

  • Account Managers and Executives

  • Business Development Managers



 

Some sales experience is beneficial but not compulsory.

Delegates need to have had a number of years' work experience.

 

 2 Day
Sales Leadership and Sales Management

Sales Team Leaders and Managers

Complex Solution Selling

 3 Day
Selling Smarter

Sales staff wishing to improve their selling skills.

Some basic sales experience.

 1 Day
Telemarketing

Sales consultants, business owners, managers, call center personnel

 1 Day
Telephone Skills for Call Centres

All Call Centre agents new and experienced

None

 1 Day