CRM, Sales and Marketing Courses

Sales Consultants wanting to build relationships with clients

Anybody working in a call centre or BPO environment

Matric English and good English language ability. Some call centre experience would be beneficial.

Sales personnel and team leaders who are required to do B2B selling.

Non-sales line managers will also benefit substantially by understanding what is required to be a truly Customer Centric organization.

None, but some selling experience would be beneficial.

A minimum group of 6 is required to present this course, and 2 week's notice to schedule, subject to trainer availability.

Customer service teams, call centre personnel and any front line person or team in a business who need to understand the importance of who your customer is and how to keep them connected and happy.

Any experience in dealing with customers is useful but not necessary. Business experience is important.

Anybody in sales

Sales staff, Management.

none

Managers, Sales staff, Client service personnel

None.

Training companies, trainers, educators

Sales consultants, sales staff, managers, business owners

Anybody

None

Sales staff, managers, business owners

Sales personnel, business owners, managers

• Sales Representatives and Consultants

• Account Managers and Executives

• Business Development Managers

Some sales experience is beneficial but not compulsory.

Delegates need to have had a number of years' work experience.

Sales Team Leaders and Managers

Complex Solution Selling

Sales staff wishing to improve their selling skills.

Some basic sales experience.

Sales consultants, business owners, managers, call center personnel

All Call Centre agents new and experienced

None