Course | Who Should Attend | Prerequisites | Duration |
---|---|---|---|
Building Relationships for Success in Sales | Sales Consultants wanting to build relationships with clients |
1 Day | |
Call Centre and Customer Service | Anybody working in a call centre or BPO environment |
Matric English and good English language ability. Some call centre experience would be beneficial. |
3 Days |
Complex Solution Selling | Sales personnel and team leaders who are required to do B2B selling. |
None, but some selling experience would be beneficial. A minimum group of 6 is required to present this course, and 2 week's notice to schedule, subject to trainer availability. |
2 Days |
Customer Centric Employee | Customer service teams, call centre personnel and any front line person or team in a business who need to understand the importance of who your customer is and how to keep them connected and happy. |
Any experience in dealing with customers is useful but not necessary. Business experience is important. |
2 Days |
Dynamite Sales Presentations | Anybody in sales |
1 Day | |
Fundamentals of Selling | Sales staff, Management. |
none |
1 Day |
Introduction to CRM | Managers, Sales staff, Client service personnel |
None. |
1 Day |
Managing Your Corporate Brand | Training companies, trainers, educators |
2 Days | |
Marketing and Sales | Sales consultants, sales staff, managers, business owners |
1 Day | |
Negotiating Skills for Results | Anybody |
None |
2 Days |
Overcoming Objections to Nail the Sale | Sales staff, managers, business owners |
1 Day | |
Prospecting for Leads Like a Pro | Sales personnel, business owners, managers |
1 Day | |
Sales Fundamentals - Selling Smarter |
|
Some sales experience is beneficial but not compulsory. Delegates need to have had a number of years' work experience.
|
2 Day |
Sales Leadership and Sales Management | Sales Team Leaders and Managers |
Complex Solution Selling |
3 Day |
Selling Smarter | Sales staff wishing to improve their selling skills. |
Some basic sales experience. |
1 Day |
Telemarketing | Sales consultants, business owners, managers, call center personnel |
1 Day | |
Telephone Skills for Call Centres | All Call Centre agents new and experienced |
None |
1 Day |