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Telephone Skills for Call Centres Course Details


To improve agents verbal skills To improve agents listening skills To improve agents questioning skills To be skilled in handling difficult customers To build awareness of providing excellent service to clients.

Audience:

All Call Centre agents new and experienced

Pre-Requisites:

None

Duration:

1 Day

Price:

$140.00 If you are currently resident in South Africa you will need to pay VAT at 14%.

Note: information may change without notice.

About Telephone Skills for Call Centres

This is by far the most common media used in Call Centers today. It is also Surprising on how little time and attention is given to building the skills needed for agents to be really successful in their function.Do not let your Call Centre build a bad reputation, train your staff in the methods and skills necessary for effective Call Centre operation

Course Outline


  • Call Centres purpose and functioning
  • Telephone Skills
  • Telephone Etiquette
  • Dealing with difficult customers
  • Quality measurements for agents
  • One more time,the customer is important

Delivery Method

Instructor Led classroom based training. Scheduled classes are normally held in Woodmead - near to Sandton in Johannesburg, Gauteng, South Africa. Stationary and textbook included. Refreshments, including 2 tea breaks and a cooked meal for lunch are provided for full time courses. Contact hours are between 9am to 4pm.

Scheduled Dates


To apply for a booking, click on the relevant "Book Now" button below.
Note: places are only fully secured once payment has been made.

Start Date Duration  
Wed 21 Feb 2018 1 Day Book Now