Telephone Skills for Call Centres Course Details
Price:$140.00 If you are currently resident in South Africa you will need to pay VAT at 14%. *Discount available
Note: information may change without notice.
About Telephone Skills for Call Centres
This is by far the most common media used in Call Centers today. It is also Surprising on how little time and attention is given to building the skills needed for agents to be really successful in their function.Do not let your Call Centre build a bad reputation, train your staff in the methods and skills necessary for effective Call Centre operation
- Call Centres purpose and functioning
- Telephone Skills
- Telephone Etiquette
- Dealing with difficult customers
- Quality measurements for agents
- One more time,the customer is important
Instructor Led classroom based training. Scheduled classes are normally held in Woodmead - near to Sandton in Johannesburg, Gauteng, South Africa. Stationary and textbook included. Refreshments, including 2 tea breaks and a cooked meal for lunch are provided for full time courses. Contact hours are between 9am to 4pm.
There are currently no scheduled dates.