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Details

This is by far the most common media used in Call Centers today. It is also Surprising on how little time and attention is given to building the skills needed for agents to be really successful in their function.Do not let your Call Centre build a bad reputation, train your staff in the methods and skills necessary for effective Call Centre operation

To improve agents verbal skills To improve agents listening skills To improve agents questioning skills To be skilled in handling difficult customers To build awareness of providing excellent service to clients.

Delivery Methods

Leading Training is focusing on providing virtual training courses for the foreseeable future and will only consider in-person and classroom training on request, with a required minimum group size of four delegates. We remain committed to offering training that is fast, focused and effective.

Delivery Method Duration Price (excl. VAT)
Fulltime 1 Day R 2,070.00
Webinar 1 Day R 1,620.00

Discounts Available

Save up to 10% by booking and paying 10 business days before the course.

Brochure:

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Information may change without notice.

Audience

All Call Centre agents new and experienced

Pre-Requisites

None

Course Outline / Curriculum

  • Call Centres purpose and functioning
  • Telephone Skills
  • Telephone Etiquette
  • Dealing with difficult customers
  • Quality measurements for agents
  • One more time,the customer is important

Schedule Dates and Booking

To apply for a booking, click on the relevant "Book Now" button below.
Note: places are only fully secured once payment has been made.

Leading Training is focusing on providing virtual training courses for the foreseeable future and will only consider in-person and classroom training on request, with a required minimum group size of four delegates. We remain committed to offering training that is fast, focused and effective.

Start Date End Date Branch Status  
Thu 5 Aug 2021 Thu 5 Aug 2021 Not Applicable Scheduled

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