Telephone Skills for Call Centers-Midrand, Sandton, Johannesburg, South Africa

Telephone Skills for Call Centres

Details

This is by far the most common media used in Call Centers today. It is also Surprising on how little time and attention is given to building the skills needed for agents to be really successful in their function.Do not let your Call Centre build a bad reputation, train your staff in the methods and skills necessary for effective Call Centre operation

To improve agents verbal skills To improve agents listening skills To improve agents questioning skills To be skilled in handling difficult customers To build awareness of providing excellent service to clients.

Delivery Methods

Leading Training is focusing on providing virtual training courses for the foreseeable future and will only consider in-person and classroom training on request, with a required minimum group size of six delegates. We remain committed to offering training that is fast, focused and effective.

Delivery Method	Duration	Price (excl. VAT)
Classroom	1 Day	ZAR 2,750.00	Get a Quote
Live Virtual Training	1 Day	ZAR 2,250.00	Get a Quote

Discounts Available

Save up to 10% by booking and paying 10 business days before the course.

Brochure:

Information may change without notice.

Audience

All Call Centre agents new and experienced

Pre-Requisites

None

Course Outline / Curriculum

Call Centres purpose and functioning
Telephone Skills
Telephone Etiquette
Dealing with difficult customers
Quality measurements for agents
One more time,the customer is important

Schedule Dates and Booking

There are currently no scheduled dates.

Please note that this course needs a minimum of 6 delegates to schedule a course. You can choose to be added to the waiting list by clicking the button below, and we will contact you when we have enough delegates interested. Should we not get enough delegates, we will refund or credit your paid booking.

Add me to the waiting list

Should you need this course urgently, the following options are available:

Pay for 6 delegates (whether you have them or not) and we will schedule the course as soon as possible.
If you have fewer delegates and cannot pay for 6, we can negotiate a shortened course where some of the time will be spent in blended learning - watching videos and doing tutorials and exercises with some contact time with the trainer. We would want to discuss what your core needs are so that we cover those aspects. You need to have paid for 3 delegates at least.

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