Andrew is passionate about communications and making connections. As an actor, playwright, singer, song writer and over all performance enthusiast, Andrew has learned the importance of effective communication in the social environment. A graduate of UCT, he has a Bachelor of Arts double major in Drama and Media&Writing. He has always found himself at home on the stage, be it theatre or music. He has also had a keen interest in the behind the scenes occupations of writing and directing. At school level he was awarded Best Script two years running as well as Most Versatile Actor and overall Drama Honours. The psychology behind performance and how that applies both to stage and interpersonal interaction is focal point for Andrew and formed key aspects of his studies.
"There's no such thing as a social media strategy, only a good business strategy that is aware of networks"
Carl Spies is seasoned social business strategist, a complex multidisciplinary approach emerging from social online networks that seek to help leading brands extract real value from social media/network trends and technologies to engage customers beyond the corporate firewall, and mine social capital behind it.
He has spent the last six years establishing himself as a thought leader in systems thinking and social business design while working with clients ranging from Standard Bank, Vodacom and South African Breweries to eBucks, Microsoft and Samsung.
Carl is recognised as an accomplished provocative facilitator and technical consultant having advised many organisations in South and West Africa, coordinated top-level community events and addressed national and international groups on a wide range of critical social business topics. He is well a seasoned design thinker with broad insights at the intersections of social science, online community development and value innovation using proven network effects.
ABSA - A shared services strategy network which refined and cascaded department strategies online.
FNB - Learner management system for the Institute of Extreme Customer Service.
Hollard Insurance - Hollardtopia - Social Intranet
Kelly Personnel - Social Intranet
Microsoft - Ideation Platform to crowd-source ideas from the community.
RMB - Internal platform to query and collaborate on scaling the internal culture after rapid expansion.
SAB - Learning collaboration platform.
Standard Bank - Blue Connection - the core social intranet (including gaming elements to increase adoption).
Telesure - Let's Connect pilots platforms.
(and external social community platforms for :Converse, Toyota, eBucks and Samsung)
Social Software: Acquia Commons (Drupal)
Microcontent: SocialCast, Twitter, Yammer
Social Networks: Facebook, Google+, LinkedIn, SocialText
Media: Flickr, Youtube, Last.fm, GetGlue
2. Knowledge and Skills
Relevant Models he is trained in:
SCRUM: Agile Product Development + Project Management
Cognitive Edge: Complex Adaptive Social Systems - Sensemaking using Cynefin.
User Experience Design - Flow Interactive.
NeuroSematnics - linguistic and cognitive models of user experience.
LAB - language and behaviour profiling (to develop archetypes from the network members).
VizThink - Dave GrayCynefin - Dave Snowden - Complex Adaptive Systems - Sensemaking
Biomatrix - Organisational Change using network effects and systems-thinking.
StrateX - designing execution strategies and developing channels to cascade them throughout the workforce.
Spiral Economics - a model based on the Claire Graves research - exploring the dynamics of value creation from individuals to the entire stakeholder ecosystem.
Training Courses Developed:
IXCS 3 Day Intensive - WesBank - Customer Service
A 3 Day MBA in Social Business (for Terrapin) - covering B2B, B2C social network concepts and tools.
3. Services Offered
Rapid Prototyping of Social Networks - with rapid feedback and agile metrics.
Workscapes - performance support social networks (incorporating informal learning)
User Experience Mapping - Designing network elements to fit staff profiles.
Lunch 'n Learn Sessions - from frontline to C-suite level audiences - succint explorations of current social business elements e.g. #SoMoLo
Intrapreneur Sessions - designed to build capacity with internal teams to rapidly identify, design and test social network initiatives.
Mari Eagar hired Carl as a Social Collaboration Strategy Consultant in 2010/11:
"Carl Spies combines strategic thinking with design thinking to create a unique approach in social business design. He implements strategic initiatives using a people centric and collaborative approach, which ensures successful change in peopleâ€™s behavior to support the implementation thereof. Carlâ€™s work is based on deep research of theory as well as significant experience in social technologies, therefore making his solutions robust, credible and implementable.
An example of his strategic contributions and social design thinking skills can be seen with the openaxyz method and toolset where Carl contributed to the original conceptual design which was focused on the application of design thinking in the strategy domain. He also visualised and developed architecture foundations in openaxyz such as the social group module and the visualisation features, making the product unique in the market place. He is able to move other peopleâ€™s ideas into unique, differentiating insights and innovation."
-Mari Eagar CA - M Phil Leadership (cum laude) and Member of the Canada-Southern Africa Chamber of Business.
Lawrence is a Sales Manager and Training instructor at Leading Edge Business Solutions (Pty) Ltd since April 2008 and has been a technical instructor since 2004. Lawrence combines technical knowledge with good communications skills and consistently receives enthusiastic reviews from his students. Lawrence has trained in all 9 provinces of South Africa as well as in the DRC, Botswana, and Swaziland.
Operating Systems and Application Software Windows 95 – Windows 10, Office 97/2000/XP/2003/2007/2010/2013/2016 Linux PowerBI Microsoft Word, Excel, PowerPoint, Outlook, Access, Project, Visio, Microsoft Excel Dashboards Open /Libre Office Writer, Calc, Impress, Base Thunderbird Google Apps Gimp, Scribus Wordpress and Joomla Content Management Systems Soft skills / Business Skills Selling, Presentation, Communication, Time Management & Anger Management.
Certified Certified Technical Trainer (Ctt+) N5 Electrical Engineering Installation Liaison Officer (Telecommunication) Business Communication Entrepreneurship Microsoft Office Specialist, Word, Excel, PowerPoint ICDL Network+ I-Net+Hardware and Networking from City & Guilds of London IC3 Google AdWords Google Analytics
This one-day workshop will help teach participants how to:
1. Recognize how anger affects your body, your mind, and your behavior
2. Use the five-step method to break old patterns and replace them with a model for assertive anger
3. Control their emotions when faced with other peoples' anger
4. Identify ways to help other people safely manage some of their repressed or expressed anger.
Leading Training is focusing on providing virtual training
courses for the foreseeable future and will only consider
in-person and classroom training on request, with a required
minimum group size of four delegates. We remain committed to
offering training that is fast, focused and effective.
Save up to 10% by booking and paying
10 business days before the course.
Information may change without notice.
This is a personal enrichment course that will benefit all individuals
Self Mastery Course
Course Outline / Curriculum
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
What is Anger?
What exactly is anger? How does it affect us, our family, and our friends? What are the five dimensions of anger? We will provide a framework for you to discuss these questions with participants.
Managing Your Anger
Whether we realize it or not, people often rationalize our anger by identifying the benefits. During this session, we will look at those "benefits" and identify the myths behind them.
The Anger Process
There are two events which lead to anger, and there are specific coping strategies that we can use to mitigate the impact of those events. You will help participants identify those events and strategies through personal anger logs and a case study.
How Does Anger Affect Thinking?
There are four specific ways in which anger can affect your thinking: magnifying, destructive labeling, imperative thinking, and making assumptions about what other people are thinking.
When a person begins to get angry, there are some specific verbal, physical, and mental strategies they can use to cope. During this session, you will discuss these strategies and help participants customize them.
Often people who are most angry are people who haven't developed their communication skills to the level they would like, and as a result they feel frustrated and misunderstood. During this session, we will discuss the four-step message, listening skills, questioning skills, and three keys participants can use to unlock the best in people.
During this session, participants will work in small groups to discuss passive, manipulative, assertive, and aggressive behaviors.
To wrap up the day, we will look at some ways to help participants take control of themselves and a situation to prevent becoming angry.
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.
Schedule Dates and Booking
There are currently no scheduled dates.
Please note that this course needs a minimum of 6 delegates to schedule
a course. You can choose to be added to the waiting list by clicking the
button below and we will contact you when we have enough delegates
interested. Should we not get enough delegates, we will refund or credit
your paid booking.
Should you need this course urgently, the following options are
Pay for 6 delegates (whether you have them or not) and we will
schedule the course as soon as possible.
If you have fewer delegates and cannot pay for 6, we can negotiate
a shortened course where some of the time will be spent in blended
learning - watching videos and doing tutorials and exercises with
some contact time with the trainer. We would want to discuss what
your core needs are so that we cover those aspects. You need to have
paid for 3 delegates at least.
For clients who want to enjoy the convenience of public transport,
consider the Gautrain.
Take the Gautrain to the Malboro station.
Purchace a R15 ticket for the Woodlands Office Park Shuttle Service.
The shuttle will come directly down Western Service road.
Ask to be dropped at the entrace to Western Woods Office Park.
For more information you can download
the official Gautrain brochure.
Bringing your own PC
It is very important that you have full administrator rights to your
computer so that any software needed for the course can be installed
Please ensure that you arrive at least 30min early on the first day
of training in order to get your PC setup correctly.
If this is not possible then it will be better to make use of our