Andrew is passionate about communications and making connections. As an actor, playwright, singer, song writer and over all performance enthusiast, Andrew has learned the importance of effective communication in the social environment. A graduate of UCT, he has a Bachelor of Arts double major in Drama and Media&Writing. He has always found himself at home on the stage, be it theatre or music. He has also had a keen interest in the behind the scenes occupations of writing and directing. At school level he was awarded Best Script two years running as well as Most Versatile Actor and overall Drama Honours. The psychology behind performance and how that applies both to stage and interpersonal interaction is focal point for Andrew and formed key aspects of his studies.
The Telephone Etiquette Course follows Unit Standard 14348. With 3 Credits at Level 2
After attending this course the delegate shall be able to:
| Delivery Method | Duration | Price (excl. VAT) | |
|---|---|---|---|
| Fulltime | 1 Days | R 2,299.00 | |
| Webinar | 1 Days | R 1,849.00 |
Save up to 10% by booking and paying 10 business days before the course.
Receptionists, Tele sales staff, Anyone dealing with customers over the phone.
None
Employ effective telephone etiquette
Telephone etiquette and answering procedures.
The factors that hinder communication process.
Calls are handled with discretion and confidentiality.
Caller is put on hold when not conversing directly with the caller.
A caller on hold is frequently consulted to establish whether he or she wishes to remain on hold.
Answer telephone according to organisational standards
Telephone is answered promptly.
Telephone is answered according to standard operating procedures.
Caller is greeted according to organisational requirements.
Relevant caller information is acquired during initial interaction.
Process incoming calls according to organisational standards
Call is redirected as appropriate.
Multiple lines and holding techniques are handled using correct technique.
Calls are screened as per standard operating procedures.
Message is taken and transmitted if required / requested according to organisational requirements.
Further assistance is obtained from an appropriate source, if required.
Process outgoing calls in accordance with organisational requirements
Information and documentation required for the call are obtained and prepared.
Outgoing call is dialed using the correct number.
Purpose of the call is stated clearly and according to organisational procedures.
Resulting actions from calls are recorded.
Messages are left, if required / requested according to organisational requirements.
To apply for a booking, click on the relevant "Book Now" button below.
Note: places are only fully secured once payment has been made.
| Start Date | End Date | Branch | Status | |
|---|---|---|---|---|
| Thu 3 Jun 2021 | Thu 3 Jun 2021 | Woodmead | Provisional | |
| Thu 26 Aug 2021 | Thu 26 Aug 2021 | Woodmead | Provisional | |
| Thu 18 Nov 2021 | Thu 18 Nov 2021 | Woodmead | Provisional |
For clients who want to enjoy the convenience of public transport, consider the Gautrain.
For more information you can download the official Gautrain brochure.