This course covers effective telephone communication skills from understanding what a customer needs, to responding to their emotions, and probing carefully, to handling their needs effectively and efficiently.
The course gives practical conversation scenarios to work through and gives tips for handling difficult callers while maintaining a calm and professional manner.
After attending this course the delegate shall be able to:
Delivery Method | Duration | ||
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1 Days | Get a Quote | ||
1 Days | Get a Quote |
Save up to 10% by booking and paying 10 business days before the course.
Receptionists, Telesales staff, or anyone dealing with customers over the telephone.
None
There are currently no scheduled dates.