Accredited Office Administration
Business and Report Writing
Business Writing Skills SAQA US 12153
Business Writing that Works
Communication Techniques SAQA US12433
Getting Stuff Done
The Minute-Taker's Workshop
Time Management US-242811
This course covers effective telephone communication skills from understanding what a customer needs, to responding to their emotions, and probing carefully, to handling their needs effectively and efficiently.
The course gives practical conversation scenarios to work through and gives tips for handling difficult callers while maintaining a calm and professional manner.
After attending this course the delegate shall be able to:
Leading Training is focusing on providing virtual training courses for the foreseeable future and will only consider in-person and classroom training on request, with a required minimum group size of six delegates. We remain committed to offering training that is fast, focused and effective.
|Delivery Method||Duration||Price (excl. VAT)|
|Fulltime||1 Days||R 2,299.00||Get a Quote|
|Webinar||1 Days||R 2,050.00||Get a Quote|
Save up to 10% by booking and paying 10 business days before the course.
Receptionists, Telesales staff, or anyone dealing with customers over the telephone.
There are currently no scheduled dates.
Please note that this course needs a minimum of 6 delegates to schedule a course. You can choose to be added to the waiting list by clicking the button below and we will contact you when we have enough delegates interested. Should we not get enough delegates, we will refund or credit your paid booking.
Should you need this course urgently, the following options are available: