In both our personal and work lives we are often confronted with situations where there are opposing opinions, high emotions, and the stakes are high. A successful outcome requires an effective courageous conversation, but most of us are notoriously bad at those. And getting it wrong can sink careers, ruin relationships for good, debilitate organisational performance and culture, and even harm your health. Getting it right, however, can be miraculous!
This workshop will arm you with a suite of skills that when practiced and mastered will transform your ability to conduct courageous conversations that have a positive outcome.
The style of this workshop is interactive, with several breakout sessions, video clips and case studies included to keep delegates engaged.
This workshop is facilitated by a communication expert.
Leading Training is focusing on providing virtual training courses for the foreseeable future and will only consider in-person and classroom training on request, with a required minimum group size of four delegates. We remain committed to offering training that is fast, focused and effective.
| Delivery Method | Duration | Price (excl. VAT) | |
|---|---|---|---|
| Fulltime | 2 Days | R 4,000.00 | |
| Webinar | 2 Days | R 3,000.00 |
Save up to 10% by booking and paying 10 business days before the course.
You need to be a human who cares about having better conversations with others.
Welcome, Contracting, Introduction, and Expectations
Icebreaker: “How skilled do you have to be?”
This activity makes the point that you have to strive to be “unconsciously skilled” to do courageous conversations well.
The Power of Dialogue
The dialogue style of conversation is the lingua franca of effective courageous conversations – as it is of so many other fields of human endeavour such as inspirational leadership, coaching, and change management. So we will spend time understanding and practicing the art and science of Dialogue.
Courageous Conversations (CC): Let’s do it!
Getting exposed to the CC toolkit
Start with the Heart
Make sure your intentions are noble!
Learn to Look
CCs must be dialogues, and one must be very careful to spot when things are drifting into “silence or violence” mode.
Make it Safe
Use techniques to restore the safe dialogue space.
Master my Stories
Make sure the “story” you are telling yourself about the situation is factual rather than fantasy.
STATE my Path
An acronym to help you share your tough message effectively.
Explore Others’ Paths
Use powerful listening and questioning skills to hear out the other side’s story.
Move to Action
Never forget to finish off all the hard work with agreed actions.
“What you don’t have can’t leak!” - Hazard Elimination
This section covers what organisations can do to minimise the frequency of incidents that require Crucial Conversations. This involves mastering skills such as effective change leadership, inspirational leadership, trust, goal clarity and alignment, empowered accountability, teamwork and collaboration, the rebirth of MBO as OKR, and prioritisation.
Tick all these boxes, and there won’t be much need for CCs very often.
And now? - Next Steps
So what are we going to do about all this to immediately improve our CC capability, and hone it into an “unconscious skill”? Delegates will be introduced to the self-managed Learning Triads concept to encourage continuous learning.
There are currently no scheduled dates.
Please note that this course needs a minimum of 6 delegates to schedule a course. You can choose to be added to the waiting list by clicking the button below and we will contact you when we have enough delegates interested. Should we not get enough delegates, we will refund or credit your paid booking.
Should you need this course urgently, the following options are available: