RELATED COURSES
Accredited Emotional Intelligence
Anger Management: Understanding Anger
Business Etiquette: Gaining That Extra Edge
Closing the Generation Gap
Communicating Across Cultures
Communication Strategies
Communication Techniques SAQA US12433
Conflict Resolution The Definitive Approach
Cultural Intelligence (CQ)
Interpersonal Skills
Manage Conflicts SAQA US114226
Mindfulness and Resilience
Self Esteem and Assertiveness
Self-Mastery
Self-Mastery and Emotional Intelligence
Stress Management
Telephone Etiquette
Details
In our personal and work lives, we are often confronted with situations where there are opposing opinions and high emotions, and high stakes, and we are faced with having a difficult conversation. We can do one of three things:
- Avoid them: often the short-term, easy way out many of us choose.
- Face them, and handle them badly: lose our cool, or retreat into silence.
- Face them and handle them well: but we need the skills to do this!
This workshop will arm you with a suite of skills that when practiced and mastered will transform your ability to conduct courageous conversations that have a positive outcome.
The style of this workshop is interactive, with several breakout sessions, video clips and case studies included to keep delegates engaged.
This workshop is facilitated by a communication expert.
Delivery Methods
| Delivery Method | Duration | ||
|---|---|---|---|
| Classroom | 2 Days | Get a Quote | |
| Live Virtual Training | 2 Days | Get a Quote |
Discounts Available
Save up to 10% by booking and paying 10 business days before the course.
Brochure:
Audience
- Managers
- Leaders
- Executives
Pre-Requisites
You need to be a human who cares about having better conversations with others.
Course Outline / Curriculum
Welcome, Contracting, Introduction, and Expectations
Icebreaker: “How skilled do you have to be?”
This activity makes the point that you have to strive to be “unconsciously skilled” to do courageous conversations well.
The Power of Dialogue
The dialogue style of conversation is the lingua franca of effective courageous conversations – as it is of so many other fields of human endeavour such as inspirational leadership, coaching, and change management. So we will spend time understanding and practicing the art and science of Dialogue.
Courageous Conversations (CC): Let’s do it!
Getting exposed to the CC toolkit
Start with the Heart
Make sure your intentions are noble!
Learn to Look
CCs must be dialogues, and one must be very careful to spot when things are drifting into “silence or violence” mode.
Make it Safe
Use techniques to restore the safe dialogue space.
Master my Stories
Make sure the “story” you are telling yourself about the situation is factual rather than fantasy.
STATE my Path
An acronym to help you share your tough message effectively.
Explore Others’ Paths
Use powerful listening and questioning skills to hear out the other side’s story.
Move to Action
Never forget to finish off all the hard work with agreed actions.
“What you don’t have can’t leak!” - Hazard Elimination
This section covers what organisations can do to minimise the frequency of incidents that require Crucial Conversations. This involves mastering skills such as effective change leadership, inspirational leadership, trust, goal clarity and alignment, empowered accountability, teamwork and collaboration, the rebirth of MBO as OKR, and prioritisation.
Tick all these boxes, and there won’t be much need for CCs very often.
And now? - Next Steps
So what are we going to do about all this to immediately improve our CC capability, and hone it into an “unconscious skill”? Delegates will be introduced to the self-managed Learning Triads concept to encourage continuous learning.
Schedule Dates and Booking
There are currently no scheduled dates.
Please note that this course needs a minimum of 6 delegates to schedule a course. You can choose to be added to the waiting list by clicking the button below, and we will contact you when we have enough delegates interested. Should we not get enough delegates, we will refund or credit your paid booking.
Should you need this course urgently, the following options are available:
- Pay for 6 delegates (whether you have them or not) and we will schedule the course as soon as possible.
- If you have fewer delegates and cannot pay for 6, we can negotiate a shortened course where some of the time will be spent in blended learning - watching videos and doing tutorials and exercises with some contact time with the trainer. We would want to discuss what your core needs are so that we cover those aspects. You need to have paid for 3 delegates at least.