Courageous Conversations Course

Details

In our personal and work lives, we are often confronted with situations where there are opposing opinions and high emotions, and high stakes, and we are faced with having a difficult conversation. We can do one of three things:

- Avoid them: often the short-term, easy way out many of us choose.

- Face them, and handle them badly: lose our cool, or retreat into silence.

- Face them and handle them well: but we need the skills to do this!

This workshop will arm you with a suite of skills that when practiced and mastered will transform your ability to conduct courageous conversations that have a positive outcome.

The style of this workshop is interactive, with several breakout sessions, video clips and case studies included to keep delegates engaged.

This workshop is facilitated by a communication expert.

Delivery Methods

Delivery Method	Duration
Classroom Instructor-led classroom-based training. Classes are scheduled at various conference centres in the Sandton area or your premises. Stationary and printed manuals or online resources are included. Refreshments, including 2 tea breaks and a cooked meal for lunch are provided. Training is between 9 am to 4 pm. Classroom	2 Days	Get a Quote
Live Virtual Training This course is delivered live via Microsoft Teams. You will be able to see and hear the instructor, view their whiteboard, and ask questions or communicate in the chat. Attend from the comfort of your own home or private office. Live Virtual Training	2 Days	Get a Quote

Discounts Available

Save up to 10% by booking and paying 10 business days before the course.

Brochure:

Information may change without notice.

Audience

Managers
Leaders
Executives

Pre-Requisites

You need to be a human who cares about having better conversations with others.

Course Outline / Curriculum

Welcome, Contracting, Introduction, and Expectations

Icebreaker: “How skilled do you have to be?”

This activity makes the point that you have to strive to be “unconsciously skilled” to do courageous conversations well.

The Power of Dialogue

The dialogue style of conversation is the lingua franca of effective courageous conversations – as it is of so many other fields of human endeavour such as inspirational leadership, coaching, and change management. So we will spend time understanding and practicing the art and science of Dialogue.

Courageous Conversations (CC): Let’s do it!

Getting exposed to the CC toolkit

Start with the Heart

Make sure your intentions are noble!

Learn to Look

CCs must be dialogues, and one must be very careful to spot when things are drifting into “silence or violence” mode.

Make it Safe

Use techniques to restore the safe dialogue space.

Master my Stories

Make sure the “story” you are telling yourself about the situation is factual rather than fantasy.

STATE my Path

An acronym to help you share your tough message effectively.

Explore Others’ Paths

Use powerful listening and questioning skills to hear out the other side’s story.

Move to Action

Never forget to finish off all the hard work with agreed actions.

“What you don’t have can’t leak!” - Hazard Elimination

This section covers what organisations can do to minimise the frequency of incidents that require Crucial Conversations. This involves mastering skills such as effective change leadership, inspirational leadership, trust, goal clarity and alignment, empowered accountability, teamwork and collaboration, the rebirth of MBO as OKR, and prioritisation.

Tick all these boxes, and there won’t be much need for CCs very often.

And now? - Next Steps

So what are we going to do about all this to immediately improve our CC capability, and hone it into an “unconscious skill”? Delegates will be introduced to the self-managed Learning Triads concept to encourage continuous learning.