RELATED COURSES
Accredited Business Leadership
Achieving High Impact Virtual Engagements
Agile Project Management
Analyse Financial Information SAQA US252036
Business and Report Writing
Business Etiquette: Gaining That Extra Edge
Business Writing Skills SAQA US 12153
Business Writing that Works
Change Leadership Masterclass
Change Management SAQA US252021
Closing the Generation Gap
Coach Managers SAQA US252035
Communicating Across Cultures
Communication Techniques SAQA US12433
Conduct Negotiations SAQA US117853
Contract Management
Cultural Intelligence (CQ)
Customer-Centric Employee
Decision Making SAQA US252026
Design Thinking
Developing High-Performance Teams
Diversity & Conflict Management
Entrepreneurship
Introduction to Project Management
Inventory Management
IT for non IT Managers
Knowledge Management SAQA US252044
Leadership Essentials SAQA US120300
Manage Conflicts SAQA US114226
Manage Finances SAQA US252040
Manage Organisational Culture SAQA US252042
Manage Recruitment SAQA US12140
Manage Talent SAQA US252029
Manage Team Performance SAQA US252034
Management Development Programme Extended
Management Development Programme Shortened
Managing Diversity SAQA US252043
Managing Risk in a Unit SAQA US252025
Managing the Project Team
Managing Virtual Teams
Managing Workplace Relationships SAQA US252027
Mentoring
Motivating Your Employees
Negotiating Skills for Results
Operational Planning SAQA US252032
POPIA PAIA Compliance
Presentation Skills (US13925)
Promote a Learning Culture SAQA US252041
Promoting Innovation SAQA US252020
Protecting Intellectual Property
Public Finance Management Act
Relationship Management
Risk Management (Risk Analysis)
Risk Management Bootcamp
Risk Management Bootcamp Day2
Risk Management Bootcamp Day3
Self-Mastery
The Accredited Professional Manager SAQA US252037
The Accredited Professional Supervisor
The Professional Manager
The Professional Supervisor
Time Management US-242811
Writing Reports and Proposals
Details
Conflict will happen in the workplace. We are individuals with unique ambitions and commitments, and when something we hold as important is threatened, we will take it personally. Conflict may be exciting and energising, but it affects productivity and morale. In this module, we will learn how to improve our conflict management skills and apply problem solving techniques.
Conflict often occurs spontaneously. In this module we explore models to respond rapidly as well as an introduction to principled negotiation as a tool to deal with conflict.
Learning Objectives
- Define conflict
- Select an approach/strategy to deal with conflict
- Learn to develop rapport
- Learn to develop empathy
- Apply problem solving techniques to conflict
- Manage anger
- Know how to handle unexpected confrontation
- Explore bargaining positions
- Learn the Principled Negotiation Model
- Apply your insights in a world café format to sharpen your skills
Delivery Methods
Leading Training is focusing on providing virtual training courses for the foreseeable future and will only consider in-person and classroom training on request, with a required minimum group size of six delegates. We remain committed to offering training that is fast, focused and effective.
| Delivery Method | Duration | Price (excl. VAT) | ||
|---|---|---|---|---|
| Classroom | 1 Day | ZAR 2,750.00 | Get a Quote | |
| Live Virtual Training | 1 Day | ZAR 2,250.00 | Get a Quote |
Discounts Available
Save up to 10% by booking and paying 10 business days before the course.
Brochure:
Customer Testimonials
Skills Panda
from the training i learned about how to deal with my anger and angry people. always be calm or rather calm myself down before i address issues and how to avoid conflict
Audience
Managers, HR Personnel, business leaders and anyone needing systematic tools to deal effectively with conflict.
Pre-Requisites
none
Course Outline / Curriculum
1. Understanding conflict
- Conflict definition
- What is conflict?
- What triggers conflict?
- Understand your approach to conflict
- Four possible approaches to conflict
- Conflict Resolution
2. Preventing conflict
- Rapport
- Empathy
- Nonviolent Communications
- Electronic communication
- Active listening
- Team Building and Conflict Prevention
3. Apply problem solving techniques to conflict
- Problem Solving Model
- Applied to Conflict Resolution
- Categories of Conflicts
- Conflict Resolution Model
4. Managing anger
- Understanding anger
- Preparing for conflict
- Dealing with anger
5. Unexpected confrontation
- The Drama Triangle
- Proposed steps
- 1. Mindfulness
- 2. Delay if possible
- 3. Take time to explore accusations
- 4. Share your intentions and admit mistakes
- 5. Avoid classical P R V roles
6 Positional bargaining
- Achieving good agreements
- Exposition of Soft/Hard bargaining positions
- Why are Soft/Hard positions problematic?
7. Principled Negotiation Model
- Application as a conflict resolution model
- The four prescriptions of Principled Negotiation
- 1. Dissociate problems and people
- 2. Focus on interests not positions
- 3. Create opportunities for mutual benefit
- 8. Use critically objective criteria
- Self-awareness
8. Case studies
Schedule Dates and Booking
There are currently no scheduled dates.
Please note that this course needs a minimum of 6 delegates to schedule a course. You can choose to be added to the waiting list by clicking the button below, and we will contact you when we have enough delegates interested. Should we not get enough delegates, we will refund or credit your paid booking.
Should you need this course urgently, the following options are available:
- Pay for 6 delegates (whether you have them or not) and we will schedule the course as soon as possible.
- If you have fewer delegates and cannot pay for 6, we can negotiate a shortened course where some of the time will be spent in blended learning - watching videos and doing tutorials and exercises with some contact time with the trainer. We would want to discuss what your core needs are so that we cover those aspects. You need to have paid for 3 delegates at least.