Conflict will happen in the workplace. We are individuals with unique ambitions and commitments, and when something we hold as important is threatened, we will take it personally. Conflict may be exciting and energising, but it affects productivity and morale. In this module, we will learn how to improve our conflict management skills and apply problem solving techniques.
Conflict often occurs spontaneously. In this module we explore models to respond rapidly as well as an introduction to principled negotiation as a tool to deal with conflict.
Learning Objectives
Leading Training is focusing on providing virtual training courses for the foreseeable future and will only consider in-person and classroom training on request, with a required minimum group size of four delegates. We remain committed to offering training that is fast, focused and effective.
Delivery Method | Duration | Price (excl. VAT) | |
---|---|---|---|
Fulltime | 1 Day | R 2,299.00 | |
Webinar | 1 Day | R 1,849.00 |
Save up to 10% by booking and paying 10 business days before the course.
Managers, HR Personnel, business leaders and anyone needing systematic tools to deal effectively with conflict.
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1. Understanding conflict
2. Preventing conflict
3. Apply problem solving techniques to conflict
4. Managing anger
5. Unexpected confrontation
6 Positional bargaining
7. Principled Negotiation Model
8. Case studies
There are currently no scheduled dates.
Please note that this course needs a minimum of 6 delegates to schedule a course. You can choose to be added to the waiting list by clicking the button below and we will contact you when we have enough delegates interested. Should we not get enough delegates, we will refund or credit your paid booking.
Should you need this course urgently, the following options are available: