Project Management Fundamentals
Business Etiquette: Gaining That Extra Edge
Developing High Performance Teams
Introduction to Project Management
Risk Management (Risk Analysis)
Assertiveness as a Business Tool
Coaching for Growth and Performance
Protecting Intellectual Property
Andrew is passionate about communications and making connections. As an actor, playwright, singer, song writer and over all performance enthusiast, Andrew has learned the importance of effective communication in the social environment. A graduate of UCT, he has a Bachelor of Arts double major in Drama and Media&Writing. He has always found himself at home on the stage, be it theatre or music. He has also had a keen interest in the behind the scenes occupations of writing and directing. At school level he was awarded Best Script two years running as well as Most Versatile Actor and overall Drama Honours. The psychology behind performance and how that applies both to stage and interpersonal interaction is focal point for Andrew and formed key aspects of his studies.
Kerrin is the Operations and HR Director. She has a BA (HDip) Ed from Wits University with majors in English and Psychology and has experience teaching English at high school level and extensive experience training and teaching in general. Kerrin oversees the HR portfolio at Leading Edge. She loves dealing with people and the general well-being of the staff and delegates is her primary concern. She also facilitates soft-skills courses in HR, leadership and training. Â She is a qualified SDF (Skills Development Facilitator), having completed the UNISA Certificate in Skills Development Facilitation in 2015 with distinction, and consults to businesses regarding their SDF requirements.
She is registered as an HR generalist with the SA Board for People Practices (membership no. 10791). She, together with a team of professional facilitators, project manages customised training solutions for Leading Edge clients from training material development to high-impact facilitated interventions that result in organisational change and leadership growth. She is accredited as a Level 1 Cultural Intelligence Facilitator with The Cultural Intelligence Center.
Mark is the Managing Director of Leading Edge Business Solutions. Mark has been programming since the age of 10 when he wrote his fist Basic Program on an Apple IIe. He has always been passionate about computers and education and started tutoring matric students in 1994. Mark has been training advanced Linux courses, installing, configuring and maintaining Linux servers since November 1999. In 2002 Mark began training Perl courses. Mark was among the first group to write the LPI level 2 Certification in South Africa in 2004. Since March 2006 Mark has been training PHP, MySQL and JavaScript. Since 2009 Mark has started training Java and Python.
Mark's formal qualifications include:
Bsc (Engineering) Electrical
Institution: University of the Witwatersrand.
Final Subjects IncludedComputer Engineering
Certification: Level 2 Certification
Institution: Linux Professional Institute
Learning Objectives
Managers, HR Personnel, business leaders and anyone needing systematic tools to deal effectively with conflict.
none
Note: information may change without notice.
Conflict will happen in the workplace. We are individuals with unique ambitions and commitments, and when something we hold as important is threatened, we will take it personally. Conflict may be exciting and energising, but it affects productivity and morale. In this module, we will learn how to improve our conflict management skills and apply problem solving techniques.
Conflict often occurs spontaneously. In this module we explore models to respond rapidly as well as an introduction to principled negotiation as a tool to deal with conflict.
1. Understanding conflict
2. Preventing conflict
3. Apply problem solving techniques to conflict
4. Managing anger
5. Unexpected confrontation
6 Positional bargaining
7. Principled Negotiation Model
8. Case studies
Instructor Led classroom based training. Scheduled classes are normally held in Woodmead - near to Sandton in Johannesburg, Gauteng, South Africa. Stationary and textbook included. Refreshments, including 2 tea breaks and a cooked meal for lunch are provided for full time courses. Contact hours are between 9am to 4pm.
Copyright 2017 Leading Edge Business Solutions (Pty) Ltd • Terms and Conditions • Contact Details
For clients who want to enjoy the convenience of public transport, consider the Gautrain.
For more information you can download the official Gautrain brochure.
The PC hire charge is not applicable if you bring your own notebook.
It is very important that you have full administrator rights to your computer so that any software needed for the course can be installed correctly.
Please ensure that you arrive at least 30min early on the first day of training in order to get your PC setup correctly.
If this is not possible then it will be better to make use of our computer.
