Kerrin is the HR and Operations Manager at Leading Training and is passionate about learning and personal growth. She has a BA (HDip) Ed from Wits University with majors in English and Psychology and has experience teaching English at high school level and extensive experience in training and managing.
She loves dealing with people and the general well-being of the staff and delegates is her primary concern. She also facilitates soft-skills courses in HR, leadership and instructional design.
She is a qualified SDF (Skills Development Facilitator), having completed the UNISA Certificate in Skills Development Facilitation in 2015 with distinction. She is registered as an HR generalist with the SA Board for People Practices (membership no. 42866985). She, together with a team of professional facilitators, project manages agile customised training interventions for Leading Training clients. Their services range from training material development incliuding accredited and online learning, to high-impact facilitated interventions that result in organizational change and team growth.
She is accredited as a Level 1 Cultural Intelligence Facilitator with The Cultural Intelligence Center, has completed the Wits online Instructional Design course in 2017 and is a Certified ScrumMaster® through Scrum Alliance. Kerrin is a dynamic facilitator who consistently gets excellent reviews for the training she conducts.
Conflict will happen in the workplace. We are individuals with unique ambitions and commitments, and when something we hold as important is threatened, we will take it personally. Conflict may be exciting and energising, but it affects productivity and morale. In this module, we will learn how to improve our conflict management skills and apply problem solving techniques.
Conflict often occurs spontaneously. In this module we explore models to respond rapidly as well as an introduction to principled negotiation as a tool to deal with conflict.
Learning Objectives
| Delivery Method | Duration | Price (excl. VAT) | |
|---|---|---|---|
| Fulltime | 1 Day | R 2,299.00 | |
| Webinar | 1 Day | R 1,849.00 |
Save up to 10% by booking and paying 10 business days before the course.
Managers, HR Personnel, business leaders and anyone needing systematic tools to deal effectively with conflict.
none
1. Understanding conflict
2. Preventing conflict
3. Apply problem solving techniques to conflict
4. Managing anger
5. Unexpected confrontation
6 Positional bargaining
7. Principled Negotiation Model
8. Case studies
There are currently no scheduled dates.
Please note that this course needs a minimum of 6 delegates to schedule a course. You can choose to be added to the waiting list by clicking the button below and we will contact you when we have enough delegates interested. Should we not get enough delegates, we will refund or credit your paid booking.
Should you need this course urgently, the following options are available:
For clients who want to enjoy the convenience of public transport, consider the Gautrain.
For more information you can download the official Gautrain brochure.