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Details
Effective communication helps teams to work together, staff to service clients, and managers to lead employees. Communicating effectively is about reducing misunderstandings and maintaining healthy relationships. This is why our communication course focuses on teaching effective communication skills that are crucial in any professional environment.
This workshop will help teach participants how to:
- Identify common communication problems that may be holding them back in interpersonal communication
- Develop skills in asking questions to improve communication skills
- Identify what their non-verbal messages are telling others in public communication skills
- Develop skills in listening actively and empathetically, enhancing effective communication
- Enhance their ability to handle difficult situations with improved communication skills
- Deal with situations assertively, boosting their overall interpersonal communication abilities
Delivery Methods
| Delivery Method | Duration | ||
|---|---|---|---|
| Classroom | 1 Day | Get a Quote | |
| Live Virtual Training | 1 Day | Get a Quote |
Discounts Available
Save up to 10% by booking and paying 10 business days before the course.
Brochure:
Audience
Anybody who needs the basics on communicating effectively.
Pre-Requisites
The Self Mastery Course is highly recommended as a precursor to this course.
Course Outline / Curriculum
- Communication Basics
- To start, participants will discuss the characteristics and behaviours that they believe make a good communicator. Then, they will go over a simple communication model to better understand what factors influence successful communication.
- Communication Barriers
- After analysing a case study, participants will discuss barriers to communication. We will then unpack Hofstede's dimensions to better understand cultural differences and how they might be a barrier to communication.
- Asking Questions
- Understanding what someone is truly saying, and not assuming their message, is a crucial part of accurate communication. We do this by asking good questions. In this section, participants will learn how to ask questions politely and effectively.
- Listening Skills
- Hearing and listening are often different things. This section will help participants to pay attention and communicate that they are listening to a speaker.
- Body Language
- Our gestures, eye contact, posture, clothing, and proximity to people communicate messages to others. In this session, participants will learn important principles to keep in mind while communicating.
- Creating a Positive Self-Image
- The way we present ourselves tells others about us. Participants will evaluate how they are currently portraying themselves, and whether they would make a change.
- Frame of Reference
- The way we frame a situation has a big impact on how we interpret it. Participants will learn how to challenge their frames of reference to think more clearly.
- Assertiveness
- How we see ourselves has an impact on how we interact with others. This session will investigate ways that participants can improve their self-image and thereby deal with difficult situations assertively and positively. They will also learn formulas to help them structure their communications to be as effective as possible.
Schedule Dates and Booking
There are currently no scheduled dates.
Please note that this course needs a minimum of 6 delegates to schedule a course. You can choose to be added to the waiting list by clicking the button below, and we will contact you when we have enough delegates interested. Should we not get enough delegates, we will refund or credit your paid booking.
Should you need this course urgently, the following options are available:
- Pay for 6 delegates (whether you have them or not) and we will schedule the course as soon as possible.
- If you have fewer delegates and cannot pay for 6, we can negotiate a shortened course where some of the time will be spent in blended learning - watching videos and doing tutorials and exercises with some contact time with the trainer. We would want to discuss what your core needs are so that we cover those aspects. You need to have paid for 3 delegates at least.