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Details
Effective communication helps teams to work together, staff to service clients, and managers to lead employees. Communicating effectively is about reducing misunderstandings and maintaining healthy relationships.
This workshop will help teach participants how to:
- Identify common communication problems that may be holding them back
- Develop skills in asking questions
- Identify what their non-verbal messages are telling others
- Develop skills in listening actively and empathetically
- Enhance their ability to handle difficult situations
- Deal with situations assertively
Delivery Methods
Leading Training is focusing on providing virtual training courses for the foreseeable future and will only consider in-person and classroom training on request, with a required minimum group size of six delegates. We remain committed to offering training that is fast, focused and effective.
| Delivery Method | Duration | Price (excl. VAT) | ||
|---|---|---|---|---|
| Classroom | 1 Day | ZAR 2,750.00 | Get a Quote | |
| e-Learning | 1 days | ZAR 1,000.00 | Get a Quote | Book Now |
| Live Virtual Training | 1 Day | ZAR 2,250.00 | Get a Quote |
Discounts Available
Save up to 10% by booking and paying 10 business days before the course.
Brochure:
Customer Testimonials
Unique Ventilation & Support Systems
Perhaps more interaction before course regarding pain points that require direct attention in the course material as relevant to the business, possibly even in the form of a survey at least 1 or 2 weeks before the session
Finexfin Services (PTY) Ltd
The helpful links to personality tests, relevant topics covered for business and corporate settings. I also like the presenter and the PowerPoints.
Adapt Global
The training was awesome. I have learned a lot from Excell to Communnication. Excellent service!!!!! Keep up the good work!!!!
Adapt Global
The facility is more friendly. The lecture are transparent and give more information
Dipula Income Fund
What I liked the most about the training, it promotes engagement, and most of the content was practical.
Unique Ventilation & Support Systems
I enjoyed the way the course was presented.
Audience
Anybody who needs the basics on communicating effectively.
Pre-Requisites
The Self Mastery Course is highly recommended as a precursor to this course.
Course Outline / Curriculum
- Communication Basics
- To start, participants will discuss the characteristics and behaviours that they believe make a good communicator. Then, they will go over a simple communication model to better understand what factors influence successful communication.
- Communication Barriers
- After analysing a case study, participants will discuss barriers to communication. We will then unpack Hofstede's dimensions to better understand cultural differences and how they might be a barrier to communication.
- Asking Questions
- Understanding what someone is truly saying, and not assuming their message, is a crucial part of accurate communication. We do this by asking good questions. In this section, participants will learn how to ask questions politely and effectively.
- Listening Skills
- Hearing and listening are often different things. This section will help participants to pay attention and communicate that they are listening to a speaker.
- Body Language
- Our gestures, eye contact, posture, clothing, and proximity to people communicate messages to others. In this session, participants will learn important principles to keep in mind while communicating.
- Creating a Positive Self-Image
- The way we present ourselves tells others about us. Participants will evaluate how they are currently portraying themselves, and whether they would make a change.
- Frame of Reference
- The way we frame a situation has a big impact on how we interpret it. Participants will learn how to challenge their frames of reference to think more clearly.
- Assertiveness
- How we see ourselves has an impact on how we interact with others. This session will investigate ways that participants can improve their self-image and thereby deal with difficult situations assertively and positively. They will also learn formulas to help them structure their communications to be as effective as possible.