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COURSE TRAINERS
Chris Moodley
Kerrin Badham
Kerrin is the HR and Operations Manager at Leading Training and is passionate about learning and personal growth. She has a BA (HDip) Ed from Wits University with majors in English and Psychology and has experience teaching English at high school level and extensive experience in training and managing.
She loves dealing with people and the general well-being of the staff and delegates is her primary concern. She also facilitates soft-skills courses in HR, leadership and instructional design.
She is a qualified SDF (Skills Development Facilitator), having completed the UNISA Certificate in Skills Development Facilitation in 2015 with distinction. She is registered as an HR generalist with the SA Board for People Practices (membership no. 42866985). She, together with a team of professional facilitators, project manages agile customised training interventions for Leading Training clients. Their services range from training material development incliuding accredited and online learning, to high-impact facilitated interventions that result in organizational change and team growth.
She is accredited as a Level 1 Cultural Intelligence Facilitator with The Cultural Intelligence Center, has completed the Wits online Instructional Design course in 2017 and is a Certified ScrumMaster® through Scrum Alliance. Kerrin is a dynamic facilitator who consistently gets excellent reviews for the training she conducts.
Details
Cultural Intelligence CQ is a registered trademark of the Cultural Intelligence Center LLC
Cultural Intelligence (Quotient) CQ
Is the capability to function effectively across various cultural contexts (national, ethnic, organizational, generational, etc).
DEFINING POINTS OF CQ
Coherent Framework Academic Validity Predicts Performance Developmental Approach
LEADERSHIP DEVELOPMENT PROGRAMS
Organizations like Coca-Cola and IATA have integrated cultural intelligence as a key part of driving new business initiatives.
RECRUITING, HIRING, AND PROMOTION
Google utilizes cultural intelligence to assess and train recruiters to find high-achieving individuals across the world.
MERGERS & ACQUISITIONS
Bank of America used cultural intelligence to improve the merger with Merrill Lynch.
PROJECT TEAM MANAGEMENT
Companies like these use cultural intelligence to improve the effective completion of global projects.
DIVERSITY & INCLUSION PROGRAMS
Cultural intelligence is being used by these companies to leverage the potential of cultural diversity.
GLOBAL RELOCATION
Fortune 500s like IBM and McDonalds use cultural intelligence to prepare executives for overseas assignments.
IMPROVED CUSTOMER SERVICE AND MARKETING
Numerous companies are tapping the potential of cultural intelligence to drive sales and service.
In this workshop delegates will be assessed to determine their current CQ using the CQ Multi-Rater Assessment of the Cultural Intelligence Center, LLC, and a feedback report will be issued. The workshop is designed to enhance self-awareness and develop global leadership abilities. A clear framework for understanding different cultures is presented. Delegates are made aware through the assessment of areas where they need to develop CQ both individually and organisationally.
Delivery Methods
Leading Training is focusing on providing virtual training courses for the foreseeable future and will only consider in-person and classroom training on request, with a required minimum group size of six delegates. We remain committed to offering training that is fast, focused and effective.
| Delivery Method | Duration | Price (excl. VAT) | ||
|---|---|---|---|---|
| Classroom | 1 Day | ZAR 2,750.00 | Get a Quote | |
| Live Virtual Training | 1 Day | ZAR 2,250.00 | Get a Quote |
Discounts Available
Save up to 10% by booking and paying 10 business days before the course.
Brochure:
Audience
Executives, Line Managers, Project Managers, Sales and Marketing Staff, Facilitators, Team leaders, Members in multicultural teams, Ex-pats, those moving into cross-cultural leadership positions.
Pre-Requisites
To have registered and paid for the course a week prior so that the Multi-Rater Assessment can be completed online by the delegate and by 5 observers who know the delegate. A report of the results forms part of the course.
Course Outline / Curriculum
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Contexts
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(national, ethnic, organizational, generational, etc.).
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DEFINING POINTS OF CQ
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CQ vs. Other Intercultural Approaches
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Coherent Framework
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Academic Validity
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Predicts Performance
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Developmental Approach
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4 CQ Capabilities
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(From low to high CQ)
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React to External Stimuli
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Recognize other Cultural Norms; Motivated to learn more
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Accommodate other Cultural Norms in your Thinking
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Adjust to other Cultural Norms in your Behavior
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Automatically adjusting Thinking and Behavior when getting appropriate cues
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Worldwide Norms
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Self-Rating
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Strategies to Enhance CQ Drive
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HUMAN NATURE
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CULTURE
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Cultural Artifacts/Systems
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Cultural Values and Assumptions
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INDIVIDUAL PERSONALITY
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Strategies to Enhance CQ Knowledge
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Strategies to Enhance CQ Strategy
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Notice. Don’t Judge.
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Plan your encounter.
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Create space to reflect afterward.
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Strategies to Enhance CQ Action
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Your Personal Orientation vs. Global Norms
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For more Information
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Expand Your Borders: Discover Ten Cultural Clusters
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NEXT STEPS
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Reflect on your CQ Assessment
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Strengths and Weaknesses
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Discuss with Others
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Create a CQ Development Plan
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6 week and 6 month goals
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Action Steps
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Develop a CQ Team
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Hiring a Diverse Team
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Making CQ a priority for all
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Integrate CQ with Overall Strategy
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Make it more than just an HR issue
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Connect it to the overall Mission and Vision
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Cultural Intelligence Knowledge Proficiency
Schedule Dates and Booking
There are currently no scheduled dates.
Please note that this course needs a minimum of 6 delegates to schedule a course. You can choose to be added to the waiting list by clicking the button below, and we will contact you when we have enough delegates interested. Should we not get enough delegates, we will refund or credit your paid booking.
Should you need this course urgently, the following options are available:
- Pay for 6 delegates (whether you have them or not) and we will schedule the course as soon as possible.
- If you have fewer delegates and cannot pay for 6, we can negotiate a shortened course where some of the time will be spent in blended learning - watching videos and doing tutorials and exercises with some contact time with the trainer. We would want to discuss what your core needs are so that we cover those aspects. You need to have paid for 3 delegates at least.