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Leading Edge Training

Cultural Intelligence (CQ) Course Details


In this workshop delegates will be assessed to determine their current CQ using the CQ Multi-Rater Assessment of the Cultural Intelligence Center, LLC, and a feedback report will be issued. The workshop is designed to enhance self-awareness and develop global leadership abilities. A clear framework for understanding different cultures is presented. Delegates are made aware through the assessment of areas where they need to develop CQ both individually and organisationally.

Audience:

Executives, Line Managers, Project Managers, Sales and Marketing Staff, Facilitators, Team leaders, Members in multicultural teams, Ex-pats, those moving into cross-cultural leadership positions.

Pre-Requisites:

To have registered and paid for the course a week prior so that the Multi-Rater Assessment can be completed online by the delegate and by 5 observers who know the delegate. A report of the results forms part of the course.

Duration:

1 Day

Price:

$300.00 If you are currently resident in South Africa you will need to pay VAT at 14%.   *Discount available

Note: information may change without notice.

About Cultural Intelligence (CQ)

Cultural Intelligence CQ is a registered trademark of the Cultural Intelligence Center LLC

Cultural Intelligence (Quotient) CQ

Is the capability to function effectively across various cultural contexts (national, ethnic, organizational, generational, etc).

DEFINING POINTS OF CQ

Coherent Framework Academic Validity Predicts Performance Developmental Approach

LEADERSHIP DEVELOPMENT PROGRAMS

Organizations like Coca-Cola and IATA have integrated cultural intelligence as a key part of driving new business initiatives.

RECRUITING, HIRING, AND PROMOTION

Google utilizes cultural intelligence to assess and train recruiters to find high-achieving individuals across the world.

MERGERS & ACQUISITIONS

Bank of America used cultural intelligence to improve the merger with Merrill Lynch.

PROJECT TEAM MANAGEMENT

Companies like these use cultural intelligence to improve the effective completion of global projects.

DIVERSITY & INCLUSION PROGRAMS

Cultural intelligence is being used by these companies to leverage the potential of cultural diversity.

GLOBAL RELOCATION

Fortune 500s like IBM and McDonalds use cultural intelligence to prepare executives for overseas assignments.

IMPROVED CUSTOMER SERVICE AND MARKETING

Numerous companies are tapping the potential of cultural intelligence to drive sales and service.

Course Outline


  • Contexts

    • (national, ethnic, organizational, generational, etc.).

  • DEFINING POINTS OF CQ

    • CQ vs. Other Intercultural Approaches

    • Coherent Framework

    • Academic Validity

    • Predicts Performance

    • Developmental Approach

  • 4 CQ Capabilities

    • (From low to high CQ)

    1. React to External Stimuli

    2. Recognize other Cultural Norms; Motivated to learn more

    3. Accommodate other Cultural Norms in your Thinking

    4. Adjust to other Cultural Norms in your Behavior

    5. Automatically adjusting Thinking and Behavior when getting appropriate cues

  • Worldwide Norms

  • Self-Rating

  • Strategies to Enhance CQ Drive

  • HUMAN NATURE

    • CULTURE

    • Cultural Artifacts/Systems

    • Cultural Values and Assumptions

  • INDIVIDUAL PERSONALITY

  • Strategies to Enhance CQ Knowledge

  • Strategies to Enhance CQ Strategy

    1. Notice. Don’t Judge.

    2. Plan your encounter.

    3. Create space to reflect afterward.

  • Strategies to Enhance CQ Action

  • Your Personal Orientation vs. Global Norms

  • For more Information

  • Expand Your Borders: Discover Ten Cultural Clusters

  • NEXT STEPS

    • Reflect on your CQ Assessment

    • Strengths and Weaknesses

    • Discuss with Others

    • Create a CQ Development Plan

    • 6 week and 6 month goals

    • Action Steps

  • Develop a CQ Team

    • Hiring a Diverse Team

    • Making CQ a priority for all

  • Integrate CQ with Overall Strategy

    • Make it more than just an HR issue

    • Connect it to the overall Mission and Vision

  • Cultural Intelligence Knowledge Proficiency

 

Delivery Method

Instructor Led classroom based training. Scheduled classes are normally held in Woodmead - near to Sandton in Johannesburg, Gauteng, South Africa. Stationary and textbook included. Refreshments, including 2 tea breaks and a cooked meal for lunch are provided for full time courses. Light finger meals are supplied for part time courses.

Scheduled Dates


There are currently no up and coming Cultural Intelligence (CQ) courses scheduled.You may request that the course be scheduled. If you are interested please click here to fill out an enquiry form.