Manage Conflicts SAQA US114226

TRAINING COURSE

Details Audience and Pre-Requisites Course Outline / Curriculum Schedule Dates and Booking Enquiry

Details

Human interaction and communication is fraught with complexity and conflicting needs and misunderstandings can result in conflict that robs people, teams and organizations of collaboration opportunities and efficiencies. Managers need the skills to manage conflict well to save the time and emotion wasted in cold wars and hostile stand offs. This course equips a manager or team leader to identify causes and manage the resolution of personal conflict between persons or parties. The main focus will be on application in the workplace although the same principles can be used in any human interaction.

This course is aligned to cover the specific outcomes of unit standard 114226 at NQF level 5 for 8 credits.  However, we blend current models and best business practice into the course.

The qualifying learner will be capable of:

  • Describing the main sources of conflict
  • Describing appropriate techniques to manage conflict
  • Implementing a strategy to resolve conflict
  • Developing the attributes of a good conflict manager 

Delivery Methods

Delivery Method Duration
Classroom
Instructor-led classroom-based training. Classes are scheduled at various conference centres in the Sandton area or your premises. Stationary and printed manuals or online resources are included. Refreshments, including 2 tea breaks and a cooked meal for lunch are provided. Training is between 9 am to 4 pm.
Classroom
3 Days Get a Quote
Live Virtual Training
This course is delivered live via Microsoft Teams. You will be able to see and hear the instructor, view their whiteboard, and ask questions or communicate in the chat. Attend from the comfort of your own home or private office.
Live Virtual Training
3 Days Get a Quote

Discounts Available

Save up to 10% by booking and paying 10 business days before the course.

Brochure:

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Information may change without notice.

Audience

This is an accredited course and will suit a team leader in any business unit who is responsible for leading and managing staff.  It would also suit any qualifying learner who would like to earn credits towards the qualification National Certificate in Generic Management, at NQF level 5.

Pre-Requisites

For entry into this course a learner needs to be competent in:

  • Communication at NQF Level 4 or equivalent
  • Mathematical Literacy at NQF Level 4.

Course Outline / Curriculum

Lesson 1 

Describe the main sources of conflict. 

Lesson 2 

Explain appropriate techniques in conflict management. 

Lesson 3

Describe the appropriate action plan and strategies to manage conflict. 

Lesson 4

Explain the attributes of an effective conflict manager. 

Schedule Dates and Booking

There are currently no scheduled dates.

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