Skip to main content
Get a Quote
Course Enquiry
Contact Us
Manage Conflicts SAQA US114226

RELATED COURSES


TRAINERS FOR COURSE


Details

Human interaction and communication is fraught with complexity and conflicting needs and misunderstandings can result in conflict that robs people, teams and organizations of collaboration opportunities and efficiencies. Managers need the skills to manage conflict well to save the time and emotion wasted in cold wars and hostile stand offs. This course equips a manager or team leader to identify causes and manage the resolution of personal conflict between persons or parties. The main focus will be on application in the workplace although the same principles can be used in any human interaction.

This course is aligned to cover the specific outcomes of unit standard 114226 at NQF level 5 for 8 credits.  However, we blend current models and best business practice into the course.

The qualifying learner will be capable of:

  • Describing the main sources of conflict
  • Describing appropriate techniques to manage conflict
  • Implementing a strategy to resolve conflict
  • Developing the attributes of a good conflict manager 

Delivery Methods

Leading Training is focusing on providing virtual training courses for the foreseeable future and will only consider in-person and classroom training on request, with a required minimum group size of four delegates. We remain committed to offering training that is fast, focused and effective.

Delivery Method Duration Price (excl. VAT)
Fulltime 3 Days R 6,897.00
Webinar 3 Days R 5,547.00

Discounts Available

Save up to 10% by booking and paying 10 business days before the course.

Brochure:

Download Brochure


Information may change without notice.

Audience

This is an accredited course and will suit a team leader in any business unit who is responsible for leading and managing staff.  It would also suit any qualifying learner who would like to earn credits towards the qualification National Certificate in Generic Management, at NQF level 5.

Pre-Requisites

For entry into this course a learner needs to be competent in:

  • Communication at NQF Level 4 or equivalent
  • Mathematical Literacy at NQF Level 4.

Course Outline / Curriculum

Lesson 1 

Describe the main sources of conflict. 

Lesson 2 

Explain appropriate techniques in conflict management. 

Lesson 3

Describe the appropriate action plan and strategies to manage conflict. 

Lesson 4

Explain the attributes of an effective conflict manager. 

Schedule Dates and Booking

To apply for a booking, click on the relevant "Book Now" button below.
Note: places are only fully secured once payment has been made.

Leading Training is focusing on providing virtual training courses for the foreseeable future and will only consider in-person and classroom training on request, with a required minimum group size of four delegates. We remain committed to offering training that is fast, focused and effective.

Start Date End Date Branch Status  
Wed 8 Sep 2021 Fri 10 Sep 2021 Not Applicable Provisional
Mon 15 Nov 2021 Wed 17 Nov 2021 Not Applicable Provisional