Business Etiquette: Gaining That Extra Edge Course Details
This one-day workshop will help you teach participants:
- The elements of a good handshake
- How to manage business cards
- Tips on remembering names
- Ways to make a good first impression
- The basics of dining etiquette
- How to communicate properly and politely
Business owners, sales consultants, sales representatives, managers, receptionists, call centre personnel
Price:$183.80 If you are currently resident in South Africa you will need to pay VAT at 14%. *Discount available
Note: information may change without notice.
About Business Etiquette: Gaining That Extra Edge
Session 1: Course Overview
Session 2: Business Etiquette Basics
Session 3: Test Your Business Etiquette
Session 4: The Handshake
Session 5: Business Card Etiquette
Session 6: The Skill of Making Small Talk
Session 7: Do You Remember Names?
Session 8: Making That Great First Impression
Session 9: Dress for Success
- Dressing the Part
- Maintaining Your Positive Impression
- What’s Your Code?
Session 10: Business Dining
- Seven Hot Tips
- Other Rules
Session 11: E-Mail and Telephone Etiquette
- Group Exercise
- The Power of the Written Word
- Note Writing Practice
Personal Action Plan
Instructor Led classroom based training. Scheduled classes are normally held in Woodmead - near to Sandton in Johannesburg, Gauteng, South Africa. Stationary and textbook included. Refreshments, including 2 tea breaks and a cooked meal for lunch are provided for full time courses. Contact hours are between 9am to 4pm.
There are currently no scheduled dates.