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Leading Edge Training

Business Etiquette: Gaining That Extra Edge Course Details


This one-day workshop will help you teach participants:

  • The elements of a good handshake
  • How to manage business cards
  • Tips on remembering names
  • Ways to make a good first impression
  • The basics of dining etiquette
  • How to communicate properly and politely

Audience:

Business owners, sales consultants, sales representatives, managers, receptionists, call centre personnel

Pre-Requisites:

Duration:

1 Day

Price:

$183.80 If you are currently resident in South Africa you will need to pay VAT at 14%.   *Discount available

Note: information may change without notice.

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About Business Etiquette: Gaining That Extra Edge

Course Outline


Session 1: Course Overview
Session 2: Business Etiquette Basics
Session 3: Test Your Business Etiquette
Session 4: The Handshake
Session 5: Business Card Etiquette
Session 6: The Skill of Making Small Talk
Session 7: Do You Remember Names?
Session 8: Making That Great First Impression
Session 9: Dress for Success

  • Dressing the Part
  • Maintaining Your Positive Impression
  • What’s Your Code?
  • Debrief

Session 10: Business Dining

  • Seven Hot Tips
  • Demonstration
  • Other Rules

Session 11: E-Mail and Telephone Etiquette

  • Group Exercise
  • Debrief
  • The Power of the Written Word
  • Note Writing Practice

Personal Action Plan

 

Delivery Method

Instructor Led classroom based training. Scheduled classes are normally held in Woodmead - near to Sandton in Johannesburg, Gauteng, South Africa. Stationary and textbook included. Refreshments, including 2 tea breaks and a cooked meal for lunch are provided for full time courses. Light finger meals are supplied for part time courses.

Scheduled Dates



Provisional Dates

These dates have not yet been confirmed. If you are interested in attending please click here to enquire.

Start DateDuration
Tue 2 May 20171 days