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Business Etiquette: Gaining That Extra Edge Course Details


This one-day workshop will help you teach participants:

  • The elements of a good handshake
  • How to manage business cards
  • Tips on remembering names
  • Ways to make a good first impression
  • The basics of dining etiquette
  • How to communicate properly and politely

Audience:

Business owners, sales consultants, sales representatives, managers, receptionists, call centre personnel

Pre-Requisites:

Duration:

1 Day

Price:

$183.80 If you are currently resident in South Africa you will need to pay VAT at 14%.   *Discount available

Note: information may change without notice.

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About Business Etiquette: Gaining That Extra Edge

Course Outline


Session 1: Course Overview
Session 2: Business Etiquette Basics
Session 3: Test Your Business Etiquette
Session 4: The Handshake
Session 5: Business Card Etiquette
Session 6: The Skill of Making Small Talk
Session 7: Do You Remember Names?
Session 8: Making That Great First Impression
Session 9: Dress for Success

  • Dressing the Part
  • Maintaining Your Positive Impression
  • What’s Your Code?
  • Debrief

Session 10: Business Dining

  • Seven Hot Tips
  • Demonstration
  • Other Rules

Session 11: E-Mail and Telephone Etiquette

  • Group Exercise
  • Debrief
  • The Power of the Written Word
  • Note Writing Practice

Personal Action Plan

 

Delivery Method

Instructor Led classroom based training. Scheduled classes are normally held in Woodmead - near to Sandton in Johannesburg, Gauteng, South Africa. Stationary and textbook included. Refreshments, including 2 tea breaks and a cooked meal for lunch are provided for full time courses. Contact hours are between 9am to 4pm.

Scheduled Dates