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Business Etiquette: Gaining That Extra Edge

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TRAINERS FOR COURSE


Details

This one-day workshop will help you teach participants:

  • The elements of a good handshake
  • How to manage business cards
  • Tips on remembering names
  • Ways to make a good first impression
  • The basics of dining etiquette
  • How to communicate properly and politely

 

Delivery Methods

Delivery Method Duration Price (excl. VAT)
Fulltime 1 Day R 2,299.00
Webinar 1 Day R 1,849.00

Discounts Available

Save up to 10% by booking and paying 10 business days before the course.

Brochure:

Download Brochure


Information may change without notice.

Audience

Business owners, sales consultants, sales representatives, managers, receptionists, call centre personnel

Pre-Requisites

Matric level English

Course Outline / Curriculum

Session 1: Course Overview
Session 2: Business Etiquette Basics
Session 3: Test Your Business Etiquette
Session 4: The Handshake
Session 5: Business Card Etiquette
Session 6: The Skill of Making Small Talk
Session 7: Do You Remember Names?
Session 8: Making That Great First Impression
Session 9: Dress for Success

  • Dressing the Part
  • Maintaining Your Positive Impression
  • What’s Your Code?
  • Debrief

Session 10: Business Dining

  • Seven Hot Tips
  • Demonstration
  • Other Rules

Session 11: E-Mail and Telephone Etiquette

  • Group Exercise
  • Debrief
  • The Power of the Written Word
  • Note Writing Practice

Personal Action Plan

Personal Grooming

Taking Ownership

 

Schedule Dates and Booking

To apply for a booking, click on the relevant "Book Now" button below.
Note: places are only fully secured once payment has been made.

Start Date End Date Branch Status  
Fri 2 Jul 2021 Fri 2 Jul 2021 Woodmead Provisional
Fri 24 Sep 2021 Fri 24 Sep 2021 Woodmead Provisional