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Accredited Emotional Intelligence Training Course

Details

This comprehensive Emotional Intelligence (EI) course equips you with the tools to understand, measure, and enhance your emotional awareness in both personal and professional contexts. You'll learn the core concepts and four branches of EI, discovering how self-awareness, self-regulation, motivation, and empathy drive more effective communication and conflict resolution. By exploring the positive and negative impacts of EI on workplace interactions, you'll see how improved emotional competencies can reduce stress and frustration, while fostering better relationships and leadership outcomes. Through self-evaluation exercises, you'll identify areas for growth, develop strategies to manage emotional responses, and ultimately build stronger interpersonal skills that lead to greater success in all areas of your life.

The Accredited Emotional Intelligence Course is a three-day workshop aligned to SAQA US252031 - Apply the principles and concepts of emotional intelligence to the management of self and others, worth 4 credits at NQF level 5.

This course is also part of the Interpersonal Skills Module of our Generic Management National Certificate Qualification at NFQ level 5.

We've all worked with brilliant individuals, and some of us have been fortunate enough to be led by them. A few core qualities set the best leaders and managers apart: strong business acumen, unwavering integrity, exceptional people skills, and genuine care for those they lead. True leadership is people-focused and hinges on emotional intelligence - the ability to perceive others' emotions, respond appropriately, and regulate your own emotions under pressure. Crucially, this skill isn't just innate - it can be learned and continuously improved.

EQ emotional intelligence training is worth investing in if you want to be an effective leader who leaves a lasting legacy.

Delivery Methods

Delivery Method Duration
Classroom
3 Day Get a Quote
Live Virtual Training
3 Day Get a Quote

Discounts Available

Save up to 10% by booking and paying 10 business days before the course.

Brochure:

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Information may change without notice.

Customer Testimonials

Amrod Corporate Solutions (Pty) Ltd

The training was very informative. The trainer was professional, friendly and patient Content was understandable A lot was covered and a lot was learnt Would definitely recommend to other people

Amrod Corporate Solutions (Pty) Ltd

Really enjoyed the course and the trainer, he was engaging and paid attention to us during the sessions. Time flew by which means that I really enjoyed the content and was engaged throughout.

Amrod Corporate Solutions (Pty) Ltd

I've done an EQ course before, but I really liked how this one was more in-depth and covered alot more areas that we must consider as a whole. I loved Goleman's Quadrant, and this nicely summarizes all focus points.

Amrod Corporate Solutions (Pty) Ltd

I Really liked the way the lecturer taught the class and engage with each of us to make us understand the material. the way the course in online and interactive at the same time

Amrod Corporate Solutions (Pty) Ltd

The training was great, and it helped me discover some things I was not aware of about myself. Leading Edge is very informative, and I can and will recommend it to other people.

Goldwind 4RE SA PTY LTD

I liked how the course relates to every day life

Audience

  • Managers and leaders of people in a work environment. 

  • Anybody who wants to learn how to be in touch with their emotions and how to communicate with and lead others effectively in a team setting.

  • Any manager or new manager who would like to earn this unit standard worth 4 credits,  as a path towards earning the full qualification in Generic Management, NQF Level 5, SAQA ID 59201.  

Pre-Requisites

The Leading Training Self Mastery Course is highly recommended as a pre-requisite course to this course, as it lays the scientific foundation of how our brains process emotions and how we as social beings relate to others. However, this is not essential. 

Delegates will work on formative and summative assignments in class and prepare a portfolio of evidence to upload to an LMS for assessment.  Services Seta will verify the results after assessment and moderation. A laptop is required to complete assessments.

Course Outline / Curriculum

Principles and Concepts of Emotional Intelligence 

  • The Four Branches of Emotional Intelligence 
  • The Principles of Emotional Intelligence  
  • The Concepts of Emotional Intelligence  
  • Components of Emotional Intelligence  
  • Characteristics Of Emotional Intelligence

 

The Role of Emotional Intelligence in Interpersonal and Intrapersonal Relationships 

  • Value of Emotional Intelligence at Work and at Home 
  • The Importance of Personal and Interpersonal Competences  
  • Techniques for Giving and Receiving Feedback  
  • Improving Communication Skills in Business and Relationships

 

The Impact of Emotional Intelligence on Life and Work Interactions  

  • The Positive and Negative Impact of Emotional Intelligence  
  • The Interrelationship of Conflict, Frustration, Anger and Stress  
  • The Consequences of Applying Emotional Intelligence 
  • The Connection of EI to Effective Leadership and Organizational Success 
  • Danger to Leaders of Emotional Incompetence 
  • The Role of Emotional Intelligence Today 
  • Interpersonal Capabilities  

 

Emotional Level Evaluation 

  • Analysing Own Responses to Life and Work Situations 
  • Measuring Emotional Intelligence 
  • Emotional Intelligence Self-Evaluation 
  • Strengths and Weaknesses Analysis 
  • Techniques for Improving Own Emotional Intelligence 

 

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