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Details
In business, thinking critically isn't just valuable - it's essential. Our Critical Thinking, Problem Solving, and Decision Making e-learning course equips you with the tools to question assumptions, evaluate information objectively, and make well-reasoned decisions that drive success. In a world of constant change and information overload, professionals who can think clearly and solve problems effectively stand out. This practical course helps you develop these high-demand skills so you can lead with confidence and make smarter, more strategic choices.
Learning Objectives
- Understand what critical thinking is and why it matters in business
- Distinguish between motivated reasoning and objective reasoning
- Identify and overcome common cognitive biases (e.g., confirmation bias, anchoring, attribution error)
- Evaluate the credibility and reliability of various information sources
- Apply a structured 7-step process to analyse and evaluate arguments
- Build clear, logical explanations based on sound reasoning and evidence
- Define and describe problems accurately using tools like the 5-Why Analysis and Fishbone Diagram
- Generate creative and practical solutions using brainstorming, Six Thinking Hats, and visual thinking
- Apply different decision-making styles and tools (e.g., Decision Matrix) to select the best course of action
- Implement chosen solutions effectively using SMART goals, RACI matrix, and evaluation techniques
Delivery Methods
| Delivery Method | Duration | ||
|---|---|---|---|
| e-Learning | 8 hours | Get a Quote | Book Now |
Discounts Available
Brochure:
Audience
- Business professionals seeking to improve decision-making and problem-solving skills
- Team leaders and managers responsible for strategic thinking
- Project managers handling complex challenges
- Entrepreneurs and business owners making high-stakes decisions
- HR professionals involved in conflict resolution and policy planning
- Anyone looking to enhance analytical thinking in a professional setting
Pre-Requisites
There are no formal prerequisites for this course. A basic understanding of workplace dynamics and general business concepts is helpful but not required. The course is designed to be accessible to professionals at all levels who are eager to enhance their critical thinking and decision-making abilities.
Course Outline / Curriculum
Critical Thinking
Understanding Critical Thinking
- What is Critical Thinking?
- Motivated Reasoning vs Objective Reasoning
- Gut-Feel vs Reason
Illusions and Biases
- Barriers to Objectivity
- Illusions
- Biases
- How to Get Around Your Biases
Sources of Information
- Why we need credible information
- First-Hand Observation
- Books and Journals
- Internet Articles
Critical Arguments
- The 7-Step Process
Creating Explanations
- The Steps to Build and Test an Explanation
- Gathering Information
- Processing Information
- Developing Explanations
- Testing Explanations
Problem Solving and Decision Making
Describing the Problem
- Why Start with Describing the Problem
- Getting to the Root Cause
- The 5-Why Analysis
- The Fishbone Diagram
Coming up with Solutions
- Why Creativity Matters for Problem Solving
- Brainstorming
- The Six Thinking Hats
- Visual Thinking
Making Decisions
- Choosing a Solution
- Decision-Making Styles
- How to Choose a Style
- The Decision Matrix
Implementing Solutions
- Setting Goals (SMART)
- RACI Matrix
- Measuring Solutions