Effective Workplace Communication Skills Training Course

ACCREDITED SHORT COURSE | SETA-ALIGNED | NQF LEVEL 5

Details Audience and Pre-Requisites Course Outline / Curriculum Schedule Dates and Booking Enquiry

Details

Attending this communication course equips participants with practical, workplace-ready skills to communicate clearly, confidently, and professionally across a wide range of situations. Learners develop a solid understanding of how communication works, enabling them to choose the most effective written, verbal, and non-verbal approaches for different audiences and contexts.

The course strengthens participants' ability to lead discussions and chair meetings effectively, improving decision-making, participation, and meeting outcomes. It also builds competence in producing clear, well-structured workplace reports using appropriate data-gathering and reporting techniques. Finally, learners gain confidence in planning, designing, and delivering engaging presentations, including managing body language and responding effectively to questions, resulting in more credible, persuasive, and impactful communication at work.

This accredited short course is aligned to the outcomes of Unit Standard 12433: Communication Techniques – Use communication techniques effectively (NQF Level 5, 8 Credits) and contributes towards Module 1 of the Generic Management Qualification (SAQA ID 59201, NQF Level 5).

 

This course will guide the learner through the basics of communication in a business environment.  It covers the fundamentals of:

  • communication theory
  • types of communication
  • a range of basic written and oral communication techniques such as meetings, presentations, emails, memos, agendas, and reports
  • chairing a formal business meeting
  • gathering information to write a report
  • understanding your audience
  • making a business presentation

Delivery Methods

Delivery Method Duration
Classroom
Instructor-led classroom-based training. Classes are scheduled at various conference centres in the Sandton area or your premises. Stationary and printed manuals or online resources are included. Refreshments, including 2 tea breaks and a cooked meal for lunch are provided. Training is between 9 am to 4 pm.
Classroom
2 days Get a Quote
Live Virtual Training
This course is delivered live via Microsoft Teams. You will be able to see and hear the instructor, view their whiteboard, and ask questions or communicate in the chat. Attend from the comfort of your own home or private office.
Live Virtual Training
2 days Get a Quote

Discounts Available

Save up to 10% by booking and paying 10 business days before the course.

Brochure:

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Information may change without notice.

Audience

This course will suit anyone in a business environment who needs to understand the fundamentals of standard communication practices and conventions and who needs to see the link between clear and effective communication and business success.

It will also suit someone who wishes to earn an accredited communication course that builds towards  a management qualification.

 

Pre-Requisites

Learners will need to have a matric certificate with English to enter this course and business experience would be a benefit.

Basic computer skills and word processing is necessary.

Learning assumed to be in place:

  • Communicate at work
  • Collect and use information
  • Communicate with clients
  • Compile basic reports
  • Write a basic report and use basic business English
  • Communicate in an assertive manner with clients and fellow workers 

Course Outline / Curriculum

Section 1: Introduction to Communication

Defining Communication

Communication Theory

The Communication Process

Communication Types:

  • Exploring the Purpose and Benefits of Written Communication
  • Effective Verbal Communication
  • Non-verbal Communication
  • Visual and Electronic Communication in brief

 

Section 2: Lead Discussions and Chair Meetings

Facilitating an Effective Discussion

Effective Meeting Management

Meeting Artifacts

Formal Meeting Cycle

Using Agendas

Meeting Procedures / Rules of Engagement

Types of Decision-Making Tools

The Role of the Chairperson

 

Section 3: Generate a Variety of Workplace Reports using Various Data Gathering Techniques

The Case for Written Reports

Purpose of a Written Report

Report Types & Formats:

  • Progress Report
  • Incident / Investigative Report
  • Technical Report

Collecting Data for a Report

Planning Report Compilation

The Report Writing Cycle

  • Technical Report Writing Conventions

 

Section 4: Delivering Presentations

Presentation Types

Clarifying your Purpose

Exploring your Audience

Steps in Creating a Presentation

Great Presentation Design Tips

Preparing to speak

Practising the Delivery

Presentation Body Language

Handling Questions

 

 

 

Schedule Dates and Booking

To apply for a booking, click on the relevant "Book Now" button below.
Note: places are only fully secured once payment has been made.

Start Date End Date Branch  
Thu 26 Mar 2026 Fri 27 Mar 2026 Not Applicable

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