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Communication Techniques SAQA US12433


Communication Techniques SAQA US12433


Accredited Business Leadership
Achieving High Impact Virtual Engagements
Analyse Financial Information SAQA US252036
Business and Report Writing
Business Etiquette: Gaining That Extra Edge
Business Writing Skills SAQA US 12153
Business Writing that Works
Change Management SAQA US252021
Closing the Generation Gap
Coach Managers SAQA US252035
Communicating Across Cultures
Conduct Negotiations SAQA US117853
Conflict Resolution The Definitive Approach
Contract Management
Cultural Intelligence (CQ)
Customer Centric Employee
Decision Making SAQA US252026
Developing High-Performance Teams
Diversity & Conflict Management
Introduction to Project Management
Inventory Management
IT for non IT Managers
Knowledge Management SAQA US252044
Leadership Essentials SAQA US120300
Manage Conflicts SAQA US114226
Manage Finances SAQA US252040
Manage Organisational Culture SAQA US252042
Manage Recruitment SAQA US12140
Manage Talent SAQA US252029
Manage Team Performance SAQA US252034
Management Development Programme Extended
Management Development Programme Shortened
Managing Diversity SAQA US252043
Managing Risk in a Unit SAQA US252025
Managing the Project Team
Managing Virtual Teams
Managing Workplace Relationships SAQA US252027
Motivating Your Employees
National Certificate in Management
Negotiating Skills for Results
Operational Planning SAQA US252032
POPIA PAIA Compliance
Presentation Skills (US13925)
Promote a Learning Culture SAQA US252041
Promoting Innovation SAQA US252020
Protecting Intellectual Property
Public Finance Management Act
Relationship Management
Risk Management (Risk Analysis)
Risk Management Bootcamp
Risk Management Bootcamp Day2
Risk Management Bootcamp Day3
The Accredited Professional Manager SAQA US252037
The Accredited Professional Supervisor
The Professional Manager
The Professional Supervisor
Time Management US-242811
Writing Reports and Proposals


Andrew Badham

Chris Moodley Christa Loots
Kerrin Badham


This accredited short course is aligned to meet the outcomes of US 12433 - Communication Techniques - Use communication techniques effectively, NQF level 5, Credits 8. It is part of Module 1 of the Generic Management Qualification SAQA ID 59201 LP 60269 162 Credits NQF Level 5. Qualifying learners will be able to demonstrate an understanding of a range of oral and written communication techniques and be able to effectively use these techniques as required during the course of their work in a supervisory and/or senior technical capacity in an organisation.

This course will guide the learner through the basics of communication in a business environment.  It covers the fundamentals of:

  • communication theory
  • types of communication
  • a range of basic written and oral communication techniques such as meetings, presentations, emails, memos, agendas, and reports
  • chairing a formal business meeting
  • gathering information to write a report
  • understanding your audience
  • making a business presentation

Delivery Methods

Leading Training is focusing on providing virtual training courses for the foreseeable future and will only consider in-person and classroom training on request, with a required minimum group size of six delegates. We remain committed to offering training that is fast, focused and effective.

Delivery Method Duration Price (excl. VAT)
Classroom 2 days ZAR 5,500.00 Get a Quote
Live Virtual Training 2 days ZAR 4,500.00 Get a Quote

Discounts Available

Save up to 10% by booking and paying 10 business days before the course.


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Information may change without notice.


This course will suit anyone in a business environment who needs to understand the fundamentals of standard communication practices and conventions and who needs to see the link between clear and effective communication and business success.

It will also suit someone who wishes to earn an accredited communication course that builds towards  a management qualification.


Learners will need to have a matric certificate with English to enter this course and business experience would be a benefit.

Basic computer skills and word processing is necessary.

Learning assumed to be in place:

  • Communicate at work
  • Collect and use information
  • Communicate with clients
  • Compile basic reports
  • Write a basic report and use basic business English
  • Communicate in an assertive manner with clients and fellow workers 

Course Outline / Curriculum

Section 1: Introduction to Communication

Defining Communication

Communication Theory

The Communication Process

Communication Types:

  • Exploring the Purpose and Benefits of Written Communication
  • Effective Verbal Communication
  • Non-verbal Communication
  • Visual and Electronic Communication in brief


Section 2: Lead Discussions and Chair Meetings

Facilitating an Effective Discussion

Effective Meeting Management

Meeting Artifacts

Formal Meeting Cycle

Using Agendas

Meeting Procedures / Rules of Engagement

Types of Decision Making Tools

The Role of the Chairperson


Section 3: Generate a Variety of Workplace Reports using Various Data Gathering Techniques

The Case for Written Reports

Purpose of a Written Report

Report Types & Formats:

  • Progress Report
  • Incident / Investigative Report
  • Technical Report

Collecting Data for a report

Planning Report Compilation

The Report Writing Cycle

  • Technical Report Writing Conventions


Section 4: Delivering Presentations

Presentation Types

Clarifying your Purpose

Exploring your Audience

Steps in Creating a Presentations

Great Presentation Design Tips

Preparing to speaker

Practicing the Delivery

Presentation Body Language

Handling Questions




Schedule Dates and Booking

There are currently no scheduled dates.

Please note that this course needs a minimum of 6 delegates to schedule a course. You can choose to be added to the waiting list by clicking the button below, and we will contact you when we have enough delegates interested. Should we not get enough delegates, we will refund or credit your paid booking.

Add me to the waiting list

Should you need this course urgently, the following options are available:

  1. Pay for 6 delegates (whether you have them or not) and we will schedule the course as soon as possible.
  2. If you have fewer delegates and cannot pay for 6, we can negotiate a shortened course where some of the time will be spent in blended learning - watching videos and doing tutorials and exercises with some contact time with the trainer. We would want to discuss what your core needs are so that we cover those aspects. You need to have paid for 3 delegates at least.
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