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Often we mistake assertiveness with aggression, or even with its opposite, timidness, depending on our world view.

Great work and personal relationships and even the ability to build long lasting, beneficial relationships with our customers can be greatly improved through adult-adult assertive behaviour. This workshop will explore assertiveness as a tool to build confidence and impact.


$229.90 If you are currently resident in South Africa you will need to pay VAT at 15%.


1 Day


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Prices have changed from 1 March 2018. Information may change without notice.

Delivery Method

Instructor Led classroom based training. Scheduled classes are normally held in Woodmead - near to Sandton in Johannesburg, Gauteng, South Africa. Stationary and textbook included. Refreshments, including 2 tea breaks and a cooked meal for lunch are provided for full time courses. Contact hours are between 9am to 4pm.


Any group or individual who require assertiveness skills in their role or who feels they would benefit from developing their assertiveness skills.



Course Outline / Curriculum

  • Defining Assertiveness
    • Define assertiveness.
    • Explore the importance of assertiveness in building successful relationships with colleagues, partners and clients.
    • Identify and understand the PAC model and transactional analysis.
    • Identify own levels of assertiveness.
  • You and Assertiveness
    • Understand where your current mode of behaviour stems from.
    • Understand empathy and practice empathy linked to assertive behaviour.
    • Taking Control of any situation in an assertive manner.
    • Apply a behavioural tool to overcome faulty belief systems.
    • Explore built in reactions to the behaviours of others.
  • Building Assertiveness Tools
    • Identify the tools of assertive people.
    • Use a listening model to act assertively.
    • Understand assertive body language and phrases.
    • The art of saying No
    • Creating and fostering mutually beneficial outcomes.
    • Brave challenging conversation by using an assertiveness tool.
  • Keeping the Momentum
    • Create a personal action plan with SMART goals.
    • Apply your tools in the workplace to function assertively.
    • Complete a Workplace Workout.

Schedule Dates and Booking

There are currently no scheduled dates.

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