Details
This accredited short course is aligned to the outcomes of Unit Standard 12433: Communication Techniques – Use communication techniques effectively (NQF Level 5, 8 Credits) and contributes towards Module 1 of the Generic Management Qualification (SAQA ID 59201, NQF Level 5).
Learners who successfully complete this course will be able to use a range of oral and written communication techniques confidently and appropriately in the workplace. The course is designed for individuals operating in supervisory or senior technical roles who need to communicate effectively in meetings, prepare written reports, and deliver clear, professional presentations.
This course will guide the learner through the basics of communication in a business environment. It covers the fundamentals of:
- communication theory
- types of communication
- a range of basic written and oral communication techniques such as meetings, presentations, emails, memos, agendas, and reports
- chairing a formal business meeting
- gathering information to write a report
- understanding your audience
- making a business presentation
Delivery Methods
| Delivery Method | Duration | ||
|---|---|---|---|
| 2 days | Get a Quote | ||
| 2 days | Get a Quote |
Discounts Available
Save up to 10% by booking and paying 10 business days before the course.
Brochure:
Audience
This course will suit anyone in a business environment who needs to understand the fundamentals of standard communication practices and conventions and who needs to see the link between clear and effective communication and business success.
It will also suit someone who wishes to earn an accredited communication course that builds towards a management qualification.
Pre-Requisites
Learners will need to have a matric certificate with English to enter this course and business experience would be a benefit.
Basic computer skills and word processing is necessary.
Learning assumed to be in place:
- Communicate at work
- Collect and use information
- Communicate with clients
- Compile basic reports
- Write a basic report and use basic business English
- Communicate in an assertive manner with clients and fellow workers
Course Outline / Curriculum
Section 1: Introduction to Communication
Defining Communication
Communication Theory
The Communication Process
Communication Types:
- Exploring the Purpose and Benefits of Written Communication
- Effective Verbal Communication
- Non-verbal Communication
- Visual and Electronic Communication in brief
Section 2: Lead Discussions and Chair Meetings
Facilitating an Effective Discussion
Effective Meeting Management
Meeting Artifacts
Formal Meeting Cycle
Using Agendas
Meeting Procedures / Rules of Engagement
Types of Decision-Making Tools
The Role of the Chairperson
Section 3: Generate a Variety of Workplace Reports using Various Data Gathering Techniques
The Case for Written Reports
Purpose of a Written Report
Report Types & Formats:
- Progress Report
- Incident / Investigative Report
- Technical Report
Collecting Data for a Report
Planning Report Compilation
The Report Writing Cycle
- Technical Report Writing Conventions
Section 4: Delivering Presentations
Presentation Types
Clarifying your Purpose
Exploring your Audience
Steps in Creating a Presentation
Great Presentation Design Tips
Preparing to speak
Practising the Delivery
Presentation Body Language
Handling Questions
Schedule Dates and Booking
To apply for a booking, click on the relevant "Book Now" button below.
Note: places are only fully secured once payment has been made.
| Start Date | End Date | Branch | Status | |
|---|---|---|---|---|
| Thu 26 Mar 2026 | Fri 27 Mar 2026 | Not Applicable | Scheduled |
