Details
In today's knowledge-driven economy, organisations that manage what they know outperform those that don't. This course equips managers with the practical skills to capture, share, and protect critical knowledge within their teams, reducing dependency on individuals and preventing the loss of institutional memory. Participants learn how to assess current knowledge practices, identify gaps, and implement realistic action plans that improve collaboration, continuity, and decision-making. The result is stronger operational performance, greater resilience, and a workforce that learns, shares, and improves continuously.
By the end of this course, participants will be able to:
- Understand key knowledge management concepts and their role in the knowledge economy.
- Assess existing knowledge management practices within a unit or organisation.
- Analyse and interpret knowledge-related information to identify gaps and opportunities.
- Develop practical recommendations to improve knowledge management.
- Design and promote an operational knowledge management implementation plan.
- Apply managerial responsibility in supporting and sustaining knowledge management initiatives.
Delivery Methods
| Delivery Method | Duration | ||
|---|---|---|---|
| 3 Days | Get a Quote | ||
| 3 Days | Get a Quote |
Discounts Available
Brochure:
Audience
- Line, unit, and operational managers
- Supervisors and team leaders
- Middle managers responsible for processes and continuity
- Project and programme managers
- Knowledge workers and subject-matter experts in leadership roles
- Managers responsible for capturing, sharing, or retaining organisational knowledge
Pre-Requisites
It is assumed that learners are competent in:
- Communication at NQF Level 4
- Mathematical Literacy at NQF Level 4
- Computer Literacy at NQF Level 4
Course Outline / Curriculum
Section 1: Concepts and Components of Knowledge Management
- Introduction to knowledge management and the knowledge economy
- Drivers and strategic importance of knowledge in modern organisations
- Core components of an organisational knowledge management system
- Knowledge management processes, including creation, capture, sharing, and retention
- The relationship between knowledge management and intellectual capital
- Organisational and unit-level benefits of effective knowledge management
Section 2: Knowledge Management Assessment
- Methods for assessing current knowledge management practices within a unit or organisation
- Collecting, analysing, and interpreting knowledge-related data
- Identifying gaps, risks, and improvement opportunities in knowledge management
- Compiling assessment findings into a structured report
- Developing practical recommendations to strengthen knowledge management practices
Section 3: Developing a Knowledge Management Implementation Plan
- The role and responsibilities of managers in implementing knowledge management initiatives
- Designing operational or action plans to support knowledge management objectives
- Aligning knowledge management plans with organisational strategy and operations
- Promoting and supporting the implementation of knowledge management plans within the unit
Schedule Dates and Booking
There are currently no scheduled dates.