Details
This course equips managers with the practical skills needed to monitor, evaluate, and improve team performance against clear performance standards. Participants learn how to set measurable expectations, track performance effectively, and conduct fair, constructive performance review discussions. By focusing on ongoing feedback, professional appraisal interviews, and action planning, the course helps managers address performance issues early, support employee development, and improve accountability and productivity within their teams.
Objectives:
- Explain the purpose and principles of performance management within a work unit
- Develop performance standards aligned to organisational and departmental objectives
- Identify work unit outputs and individual performance contributions
- Convert work outputs into measurable performance elements and standards
- Establish appropriate methods for monitoring and measuring performance
- Prepare effectively for performance review meetings
- Apply constructive feedback techniques during performance discussions
- Conduct performance review interviews professionally and fairly
- Manage disagreement and differing performance perceptions appropriately
- Develop action plans to address performance gaps and support improvement
- Record, maintain, and manage performance information confidentially
- Evaluate team members’ performance against agreed performance standards
Delivery Methods
| Delivery Method | Duration | ||
|---|---|---|---|
| 3 Days | Get a Quote | ||
| 3 Days | Get a Quote |
Discounts Available
Save up to 10% by booking and paying 10 business days before the course.
Brochure:
Audience
This accredited course is designed for learners who are responsible for monitoring and evaluating the performance of others in a workplace context, including:
- Team leaders, supervisors, and line managers
- Middle and second-level managers (e.g. departmental or divisional heads)
- HR practitioners involved in performance management processes
- Aspiring managers preparing for roles with performance oversight responsibilities
Pre-Requisites
Learners starting to learn towards this unit standard need to be proficient in Language, Literacy and Communication, including intrapersonal and interpersonal skills, at NQF level 4.
Course Outline / Curriculum
The Performance Management Framework
- Performance management as an ongoing, integrated process
- Alignment of individual, team, and organisational performance
- Key components: planning, appraisal, feedback, rewards, and succession planning
- Benefits of effective performance management for employees, managers, and organisations
Developing Performance Standards and Monitoring Systems
- Linking performance standards to departmental goals and objectives
- Identifying work unit outputs and individual contributions
- Converting outputs into measurable performance elements
- Prioritising critical and non-critical performance elements
- Setting performance measures (quality, quantity, timeliness)
- Developing clear, achievable performance standards
- Selecting monitoring methods and data sources
- Reviewing performance plans for fairness and practicality
Preparing for Performance Review Meetings
- Purpose and structure of the performance appraisal interview
- Notification, timing, and preparation requirements
- Gathering performance data and reviewing job requirements
- Encouraging employee self-assessment and reflection
- Applying effective feedback principles and models
Conducting Performance Review Interviews
- Establishing rapport and maintaining a constructive tone
- Discussing strengths, performance gaps, and expectations
- Managing disagreement and differing perceptions
- Summarising outcomes and confirming understanding
- Recording agreed performance standards and outcomes
Action Planning and Record Keeping
- Developing collaborative performance improvement action plans
- Identifying support interventions such as training or coaching
- Documenting appraisal outcomes and maintaining confidentiality
- Retaining performance records in line with organisational guidelines
Schedule Dates and Booking
There are currently no scheduled dates.