Design Thinking

TRAINING COURSE

Details Audience and Pre-Requisites Course Outline / Curriculum Schedule Dates and Booking Enquiry

Details

Design Thinking is a human-centred, iterative problem-solving approach that emphasizes understanding the needs and experiences of users to create innovative and effective solutions. It involves five key stages: Empathize, Define, Ideate, Prototype, and Test. By fostering empathy, encouraging collaboration, and embracing experimentation, Design Thinking enables individuals and organizations to tackle complex problems creatively and develop solutions that resonate with and benefit the end users.

Participating in the 2-day Design Thinking Training Program will empower you to tackle complex challenges with a user-focused approach. You'll develop skills in empathy, creative brainstorming, and collaborative teamwork, enabling you to generate innovative solutions tailored to real user needs.

The course offers hands-on experience in prototyping and testing, ensuring your ideas are practical and effective. Additionally, you'll learn to define clear problem statements and implement strategies for continuous improvement, positioning yourself as an innovation leader within your organization and enhancing overall performance and customer satisfaction.

Delivery Methods

Delivery Method Duration
Classroom
Instructor-led classroom-based training. Classes are scheduled at various conference centres in the Sandton area or your premises. Stationary and printed manuals or online resources are included. Refreshments, including 2 tea breaks and a cooked meal for lunch are provided. Training is between 9 am to 4 pm.
Classroom
2 days Get a Quote
Live Virtual Training
This course is delivered live via Microsoft Teams. You will be able to see and hear the instructor, view their whiteboard, and ask questions or communicate in the chat. Attend from the comfort of your own home or private office.
Live Virtual Training
2 days Get a Quote

Discounts Available

Brochure:

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Information may change without notice.

Customer Testimonials

NinetyOne SA (Pty) Ltd

I enjoyed Andrew's engaging examples and his ability to keep the course on track despite the distractions and challenge of coordinating a group of people with varying backgrounds and ideas.

NinetyOne SA (Pty) Ltd

Andrew was a great facilitator of the course, also very knowledgeable on the different aspects of Design Thinking, he also kept us engaged throughout the course.

NinetyOne SA (Pty) Ltd

I enjoyed the training with Andrew! He's very engaging and compassionate. Learning from him was easy and felt organic. Keep it up Andrew!!! :)

NinetyOne SA (Pty) Ltd

An excellent course covering the fundamentals of the design process and mindset, with practical tips for immediate application. Thank you !

NinetyOne SA (Pty) Ltd

The course was really interaction, good discussions and class engaged on all topics. Enjoyed the lecturer.

Audience

This is a high-level course perfect for anyone in a creative, technical, managerial, or strategic role who will benefit from the tools and methodologies shared, to tackle complex problems and develop impactful solutions.

Pre-Requisites

Basic Skills and Competencies

    • Strong communication and teamwork abilities. (Recommended)
    • Basic critical thinking and problem-solving skills. (Recommended)

Technological Requirements

    • Access to a laptop or tablet for digital activities.
    • Basic proficiency with Microsoft Office, Google Workspace, or similar tools.

Course Outline / Curriculum

Session 1: Introduction to Design Thinking 

  • Definition and Origins 
  • Core Principles of Design Thinking 
  • Relevance Across Various Industries 
  • Overview of the Five Stages of Design Thinking 

Session 2: Empathy and User Research 

  • Advanced Empathy Techniques 
  • Conducting In-Depth User Interviews 
  • Utilizing Empathy Maps and Journey Mapping 
  • Understanding Diverse User Needs 

Session 3: Defining Problems and Identifying Opportunities 

  • Crafting Point-of-View (POV) Statements 
  • Formulating How Might We (HMW) Questions 
  • Opportunity Mapping and Prioritization 
  • Aligning Problem Definitions with User Insights 

Session 4: Ideation and Creative Solution Development 

  • Brainstorming Best Practices 
  • Advanced Ideation Techniques (e.g., SCAMPER, Brainwriting, Role Storming) 
  • Generating Innovative Solutions 
  • Evaluating and Selecting Top Ideas 

Session 5: Prototyping and Testing Solutions 

  • Purpose and Types of Prototyping (Low-Fidelity vs. High-Fidelity) 
  • Tools and Methods for Creating Prototypes 
  • Developing Tangible Representations of Ideas 
  • Gathering Initial Feedback on Prototypes 

Session 6: Testing, Iteration, and Implementation 

  • User Testing Methods (e.g., Usability Testing, A/B Testing, Pilot Programs) 
  • Gathering and Analyzing Feedback 
  • Iterative Improvement Based on User Insights 
  • Planning for Implementation and Scaling Solutions 

Schedule Dates and Booking

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