Details
The emotional intelligence course is an intensive, one-day workshop geared at giving individuals the skills to cope with their environments. Not only will students learn how to observe their emotional states, they will also learn to manage their emotional states, observe and empathise with others, and take steps to manage their communication of emotions. Participants will leave with a better understanding of themselves, their interaction with those around them, and a positive attitude on how to progress emotionally.
We have all worked with and listened to brilliant people. Some of them were great and well, some were not so great. The mean and the meek and all those in between can teach us more than they realise. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ - their emotional intelligence. This one-day workshop will help you teach participants how to:
- Understand what emotional intelligence means
- Recognize how our emotional health and physical health are related
- Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace
- Understand the different emotions and how to manage them
- Create a personal vision statement
- Understand the difference between optimism and pessimism
- Validate emotions in others
Delivery Methods
| Delivery Method | Duration | ||
|---|---|---|---|
| 1 Day | Get a Quote | ||
| 1 Day | Get a Quote |
Discounts Available
Save up to 10% by booking and paying 10 business days before the course.
Brochure:
Customer Testimonials
Finexfin Services (PTY) Ltd
I liked the training that I can use in any field, and it helped me think differently about difficult situations. I liked the presenter, he was friendly and not intimidating.
Sanofi
Really enjoy this course with Andrew. Would highly recommend to my colleagues.
Sanofi
Facilitator Andrew delivered the course in a brilliant manner. Thanks Andrew.
Audience
Anybody who desires to learn how to be in touch with their emotions and how to communicate better with others.
Pre-Requisites
Our Self Mastery Course is highly recommended as a pre-requisite course to this course as it lays the scientific foundation of how our brains process emotions and how we as social beings relate to others.
Course Outline / Curriculum
Session 1: History of Emotional Intelligence.
Explore the origins and evolution of Emotional Intelligence (EQ), tracing its roots from early psychological theories to modern leadership and workplace applications.
Session 2: Emotional Intelligence Defined
Get a clear and concise definition of Emotional Intelligence (EI), covering the core components and key distinctions between popular models by Bar-On, Mayer & Salovey, and Goleman.
Session 3: Emotional Intelligence Applied
Learn practical methods for applying emotional intelligence in real-world professional scenarios, including identifying, understanding, and communicating emotions to improve team dynamics and conflict resolution.
Session 4: Testing your Emotional Intelligence.
Participate in a self-test designed to assess your current Emotional Intelligence level across four critical areas: perceiving emotions, facilitating thought, understanding emotions, and effective emotional management.
Session 5: Optimism.
Learn how optimism fuels motivation and resilience. Discover techniques to cultivate a positive outlook, maintain high morale, and drive sustained performance in challenging workplace environments.
Session 6: Validating Emotions in Others.
Master the critical social skill of validating emotions, improving your empathy and active listening. Learn to acknowledge feelings effectively to build trust, rapport, and stronger professional relationships.
Session 7: Understanding Emotions.
Deepen your emotional literacy by learning to differentiate, label, and understand the causes and complexity of emotions. This session enhances self-awareness and social awareness.
Session 8: Managing Our Emotions.
Acquire practical strategies for managing your own emotions and responses. Focus on self-regulation, impulse control, and stress reduction for consistent leadership and calm responses under pressure.
Session 9: Critiquing Emotion.
Develop the skill to critically evaluate emotional responses—your own and others'. Learn to assess the appropriateness and usefulness of an emotion to enhance decision-making and emotional maturity.
Session 10: Intentional Communications.
Implement deliberate and constructive communication strategies, including the use of "I-Statements," to express needs clearly, manage conflict, and ensure all professional interactions are purposeful and intentional.
Schedule Dates and Booking
To apply for a booking, click on the relevant "Book Now" button below.
Note: places are only fully secured once payment has been made.
| Start Date | End Date | Branch | Status | |
|---|---|---|---|---|
| Fri 30 Jan 2026 | Fri 30 Jan 2026 | Not Applicable | Scheduled |
