Details
Attending this workplace relationship course helps participants build the interpersonal confidence and practical skills needed to work effectively with others in a professional environment. Learners develop the ability to form and maintain positive workplace relationships and networks that support collaboration, information sharing, and performance.
Participants also gain practical tools for understanding and managing workplace conflict, reducing its impact, and maintaining professional conduct. In addition, the course supports effective teamwork by building skills in communication, feedback, and managing change, enabling learners to contribute positively to team dynamics and overall organisational success.
It is aligned to meet the outcomes of US 252027 - Devise and Apply Strategies to Establish and Maintain Workplace Relationships. It is topic 3 of Module 1 of the Generic Management Qualification SAQA ID 59201 LP 60269, worth 162 Credits at NQF Level 5.
The objectives for this course are:
- Explain the importance of effective interpersonal relationships and networking in the workplace
- Apply interpersonal and networking skills to build and maintain professional relationships with internal and external stakeholders
- Establish and maintain constructive working relationships with managers through clear communication, feedback, and consultation
- Seek guidance and raise quality or performance concerns with managers in a professional and appropriate manner
- Identify the causes and phases of workplace conflict and recognise early warning signs of conflict
- Assess their own conflict management style and apply appropriate strategies to manage and minimise conflict within a unit
- Refer conflicts to appropriate authorities or managers in line with organisational procedures
- Build and maintain effective teams by promoting open communication, trust, and collaboration
Delivery Methods
| Delivery Method | Duration | ||
|---|---|---|---|
| 2 day | Get a Quote | ||
| 2 day | Get a Quote | ||
| 1 day | Get a Quote |
Discounts Available
Save up to 10% by booking and paying 10 business days before the course.
Brochure:
Audience
This course will suit learners in any business unit who are responsible for leading and managing staff. It would also suit any qualifying learner who would like to earn credits towards a qualification.
Pre-Requisites
Any learner embarking on this course is assumed to be competent in:
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Communication at NQF Level 4
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Mathematical Literacy at NQF Level 4
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Computer Literacy at NQF Level 4
Evidence of this is required upon enrollment or opportunities for RPL are available for a learner to demonstrate competence.
Course Outline / Curriculum
Lesson 1: Building Professional Relationships and Networks
- Understanding interpersonal relationships and interpersonal skills
- Qualities of healthy workplace relationships
- The importance of networking in the workplace
- Identifying internal and external networking opportunities
- Practical strategies and tips for effective networking
Outcome focus: Establish productive professional relationships that support collaboration and performance.
Lesson 2: Managing Relationships with Managers
- Understanding the employee–manager relationship
- Keeping managers informed through clear communication
- Seeking guidance and information appropriately
- Consulting managers when executing tasks and decisions
- Raising quality or performance concerns constructively
Outcome focus: Build constructive, professional relationships with managers based on trust, communication, and accountability.
Lesson 3: Managing Conflict in the Workplace
- Understanding the causes and phases of workplace conflict
- Identifying personal conflict styles and triggers
- Applying appropriate conflict management strategies
- Minimising the impact of conflict within a unit
- Referring conflicts to appropriate authorities or managers when required
Outcome focus: Manage and reduce conflict effectively to maintain productive working relationships.
Lesson 4: Building and Maintaining Effective Teams
- Understanding teamwork and team dynamics
- Characteristics of effective teams
- Strategies for building and strengthening teams
- Communicating effectively within a team
- Giving constructive feedback and advice
- Communicating change to team members
Outcome focus: Establish and maintain constructive relationships with team members to support performance and collaboration.
Schedule Dates and Booking
To apply for a booking, click on the relevant "Book Now" button below.
Note: places are only fully secured once payment has been made.
| Start Date | End Date | Branch | Status | |
|---|---|---|---|---|
| Thu 16 Apr 2026 | Fri 17 Apr 2026 | Not Applicable | Scheduled |
