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Problem Solving and Decision Making Course Details


Workshop topics include ways to:

  • Increase awareness of problem solving steps and problem solving tools.
  • Distinguish root causes from symptoms to identify the right solution for the right problem.
  • Improve problem solving and decision making skills by identifying individual problem solving styles.
  • Think creatively and work towards creative solutions.
  • Recognize the top ten rules of good decision-making.

Audience:

Anybody

Pre-Requisites:

Critical Thinking

Duration:

1 Day

Price:

$183.80 If you are currently resident in South Africa you will need to pay VAT at 14%.   *Discount available

Note: information may change without notice.

Download Brochure:

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About Problem Solving and Decision Making

As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it. This two-day workshop should help individuals enhance their efforts to find sustainable solutions and learn new ways to approach problem-solving to reach win-win decisions.

Course Outline


You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Module 1

  • The Problem-Solving Model
  • Gathering information
  • Describe the problem
    • Problem causes
      • The 5 Whys
      • Root Cause Analysis
      • Brainstorming meetings
      • Fish-bone Method

Module 2

  • The Problem Solving Model
  • Using sleep
  • The importance of exercise
  • Visual thinking
    • Building blocks
    • Actors
    • Action
    • Objects
    • Frames and Flow
    • VISUAL WORKBOOK: The Visual Alphabet
    • VISUAL WORKBOOK: People
    • VISUAL WORKBOOK: Putting people in context
    • VISUAL WORKBOOK: Adding extra meaning
  • Brainstorming
    • Thinking Hats
    • Choosing the brainstorming team
    • Identifying constraints
    • Generating Ideas
    • The six thinking hats    
    • Facilitating

Module 3

  • The Problem Solving Model
  • Decision-Making
    • Decision-Making considerations
    • Urgency of decision
    • Size/Impact of decision
    • Success factors
  • Decision-Making Styles
    • Autocratic style
    • Participatory style
    • Democratic style
    • Consensus based decisions
  • Decision-Making Techniques
    • Decision-Making Matrix
    • Pareto Chart
    • Decision Tree
  • Goals and Objectives
  • SMART Goals and Objectives
  • RACI
    • Responsible
    • Accountable
    • Consulted
    • Informed
  • Implementation
  • Measure success
  • Conclusion

Delivery Method

Instructor Led classroom based training. Scheduled classes are normally held in Woodmead - near to Sandton in Johannesburg, Gauteng, South Africa. Stationary and textbook included. Refreshments, including 2 tea breaks and a cooked meal for lunch are provided for full time courses. Contact hours are between 9am to 4pm.

Scheduled Dates


To apply for a booking, click on the relevant "Book Now" button below.
Note: places are only fully secured once payment has been made.

Start Date Duration  
Thu 14 Sep 2017 2 Day
Mon 23 Oct 2017 1 Day Book Now
Mon 20 Nov 2017 1 Day Book Now