Details
Solving complex problems requires a structured and effective approach. Our problem-solving course focuses on critical thinking and problem solving by teaching you how to define the real issue, analyze possible causes, generate solutions, evaluate options, and implement decisions successfully. Through this workshop, you'll explore proven methods for problem analysis and gain hands-on experience in creative problem-solving techniques. By the end, you'll be equipped with valuable tools for better decision-making and achieving stronger outcomes. For a recognized and accredited option, consider our Accredited Problem-Solving and Decision Making course.
In this workshop, you will learn
- Tools to perform root-cause analysis
- Methods to increase your creativity in finding solutions
- Strategies to decide who makes decisions
- Tools to make decisions more objective
- Ways to communicate tasks to ensure implementation is successful
Delivery Methods
| Delivery Method | Duration | ||
|---|---|---|---|
| 1 Day | Get a Quote | ||
| 1 Day | Get a Quote |
Discounts Available
Brochure:
Customer Testimonials
Macmillan Education South Africa (Pty) Ltd
I was recommended to Leading Edge by a colleague. I was very impressed by the course content, as I expected to learn some basics, but was met with a lot more thorough and helpful content than I thought I would. Even though it was a webinar, the session was very engaging, the presenter kept a good pace and everything ran very smoothly. Thank you for the great session.
Audience
Managers & Team Leaders: Need structured approaches to solve operational, strategic, and personnel challenges.
Project Managers: Tackle project risks, balance constraints, and make trade-offs for scope, budget, and timeline.
Customer Service Teams: Resolve customer issues rapidly, improving satisfaction and minimizing escalations.
Operations & Production Staff: Address workflow bottlenecks, quality control issues, and inefficiencies.
Sales & Marketing Professionals: Adapt to shifting market demands, pricing strategies, and campaign results.
Entrepreneurs & Small Business Owners: Prioritize resources, pivot quickly, and manage risk effectively.
High-Potential Employees & Future Leaders
Pre-Requisites
Critical Thinking is highly recommended. Consider our 2-day Critical Thinking Course if you have not developed these skills.
Course Outline / Curriculum
The Problem-Solving Model
This introductory session will cover the problem-solving model to give participants an idea of the process they should follow when solving a problem.
Gathering information
The first step in problem solving is to have as much information as possible. This section will look at ways to make your search more thorough.
Describe the problem
Describing the problem accurately and clearly is key to solving it. Part of that is understanding what the root cause is. We will look at tools like the 5 whys and Ishikawa diagram to do this well.
Finding Creative Solutions
Coming up with solutions is a creative endeavour. In this section, we will examine ways to boost our creativity to brainstorm effective solutions
Brainstorming
Team brainstorming is one of the most effective ways to be more creative. We will look at how to facilitate team sessions to enhance coordination, communication and creativity.
Decision-Making Styles
Depending on how urgent and important a problem is, you would take different approaches to deciding what to do. This section will look at 4 decision styles and when to use them.
Decision-Making Techniques
Once you have a few potential solutions, you need to pick just one to implement. This can be difficult. That’s why we have a few tools to help you make more objective decisions.
Implementation
Once you’ve made a decision, your solution needs to be implemented. In this section we will look at how to set goals and objectives for our solution and how to make sure that everyone who needs to be part of the solution knows what is happening.
Measure success
Finally, you need to measure your solution against the objectives you’ve set to see if it was effective. In this last section, we will look at setting metrics and communicating results.
Schedule Dates and Booking
To apply for a booking, click on the relevant "Book Now" button below.
Note: places are only fully secured once payment has been made.
| Start Date | End Date | Branch | Status | |
|---|---|---|---|---|
| Wed 20 Aug 2025 | Wed 20 Aug 2025 | Fourways | Scheduled |
