Problem Solving & Decision Making training course-Midrand, Sandton, Johannesburg, South Africa

Problem Solving and Decision Making

Details

Solving tough problems requires you to define the true problem, analyze the possible causes, create potential solutions, choose the best one, and implement it. This workshop will help you learn new ways to approach problem-solving and make decisions to enjoy sustainable solutions.

In this workshop, you will learn

Tools to perform root-cause analysis
Methods to increase your creativity in finding solutions
Strategies to decide who makes decisions
Tools to make decisions more objective
Ways to communicate tasks to ensure implementation is successful

Delivery Methods

Leading Training is focusing on providing virtual training courses for the foreseeable future and will only consider in-person and classroom training on request, with a required minimum group size of six delegates. We remain committed to offering training that is fast, focused and effective.

Delivery Method	Duration	Price (excl. VAT)
Classroom	1 Day	ZAR 2,750.00	Get a Quote
Live Virtual Training	1 Day	ZAR 2,250.00	Get a Quote

Discounts Available

Save up to 10% by booking and paying 10 business days before the course.

Brochure:

Information may change without notice.

Customer Testimonials

Macmillan Education South Africa (Pty) Ltd

I was recommended to Leading Edge by a colleague. I was very impressed by the course content, as I expected to learn some basics, but was met with a lot more thorough and helpful content than I thought I would. Even though it was a webinar, the session was very engaging, the presenter kept a good pace and everything ran very smoothly. Thank you for the great session.

Audience

Anybody

Pre-Requisites

Critical Thinking

Course Outline / Curriculum

The Problem-Solving Model

This introductory session will cover the problem-solving model to give participants an idea of the process they should follow when solving a problem.

Gathering information

The first step in problem solving is to have as much information as possible. This section will look at ways to make your search more thorough.

Describe the problem

Describing the problem accurately and clearly is key to solving it. Part of that is understanding what the root cause is. We will look at tools like the 5 whys and Ishikawa diagram to do this well.

Finding Creative Solutions

Coming up with solutions is a creative endeavour. In this section, we will examine ways to boost our creativity to brainstorm effective solutions

Brainstorming

Team brainstorming is one of the most effective ways to be more creative. We will look at how to facilitate team sessions to enhance coordination, communication and creativity.

Decision-Making Styles

Depending on how urgent and important a problem is, you would take different approaches to deciding what to do. This section will look at 4 decision styles and when to use them.

Decision-Making Techniques

Once you have a few potential solutions, you need to pick just one to implement. This can be difficult. That’s why we have a few tools to help you make more objective decisions.

Implementation

Once you’ve made a decision, your solution needs to be implemented. In this section we will look at how to set goals and objectives for our solution and how to make sure that everyone who needs to be part of the solution knows what is happening.

Measure success

Finally, you need to measure your solution against the objectives you’ve set to see if it was effective. In this last section, we will look at setting metrics and communicating results.

Schedule Dates and Booking

To apply for a booking, click on the relevant "Book Now" button below.
Note: places are only fully secured once payment has been made.

Start Date	End Date	Branch	Status
Fri 25 Apr 2025	Fri 25 Apr 2025	Fourways	Scheduled	Book Live Virtual Training

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