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Problem Solving and Decision Making




As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it. This One-day workshop should help individuals enhance their efforts to find sustainable solutions and learn new ways to approach problem-solving to reach win-win decisions.


Workshop topics include ways to:

  • Increase awareness of problem solving steps and problem solving tools.
  • Distinguish root causes from symptoms to identify the right solution for the right problem.
  • Improve problem solving and decision making skills by identifying individual problem solving styles.
  • Think creatively and work towards creative solutions.
  • Recognize the top ten rules of good decision-making.


Delivery Methods

Delivery Method Duration Price (excl. VAT)
Fulltime 1 Day R 2,299.00
Webinar 1 Day R 1,849.00

Discounts Available

Save up to 10% by booking and paying 10 business days before the course.


Download Brochure

Information may change without notice.




Critical Thinking

Course Outline / Curriculum

You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Module 1

  • The Problem-Solving Model
  • Gathering information
  • Describe the problem
    • Problem causes
      • The 5 Whys
      • Root Cause Analysis
      • Brainstorming meetings
      • Fish-bone Method

Module 2

  • The Problem Solving Model
  • Using sleep
  • The importance of exercise
  • Visual thinking
    • Building blocks
    • Actors
    • Action
    • Objects
    • Frames and Flow
    • VISUAL WORKBOOK: The Visual Alphabet
    • VISUAL WORKBOOK: Putting people in context
    • VISUAL WORKBOOK: Adding extra meaning
  • Brainstorming
    • Thinking Hats
    • Choosing the brainstorming team
    • Identifying constraints
    • Generating Ideas
    • The six thinking hats    
    • Facilitating

Module 3

  • The Problem Solving Model
  • Decision-Making
    • Decision-Making considerations
    • Urgency of decision
    • Size/Impact of decision
    • Success factors
  • Decision-Making Styles
    • Autocratic style
    • Participatory style
    • Democratic style
    • Consensus based decisions
  • Decision-Making Techniques
    • Decision-Making Matrix
    • Pareto Chart
    • Decision Tree
  • Goals and Objectives
  • SMART Goals and Objectives
  • RACI
    • Responsible
    • Accountable
    • Consulted
    • Informed
  • Implementation
  • Measure success
  • Conclusion

Schedule Dates and Booking

To apply for a booking, click on the relevant "Book Now" button below.
Note: places are only fully secured once payment has been made.

Start Date End Date Branch Status  
Wed 28 Apr 2021 Wed 28 Apr 2021 Woodmead Scheduled

Book Fulltime

Book Webinar

Wed 30 Jun 2021 Wed 30 Jun 2021 Woodmead Scheduled

Book Fulltime

Book Webinar

Wed 25 Aug 2021 Wed 25 Aug 2021 Woodmead Scheduled

Book Fulltime

Book Webinar

Wed 20 Oct 2021 Wed 20 Oct 2021 Woodmead Provisional