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Problem Solving and Decision Making


Problem Solving and Decision Making


Anger Management: Understanding Anger
Business Etiquette: Gaining That Extra Edge
Communicating Across Cultures
Communication Techniques SAQA US12433
Conflict Resolution The Definitive Approach
Courageous Conversations
Critical Thinking
Emotional Intelligence SAQA US252031
Leading With Emotional Intelligence
Mindfulness and Resilience
Relationship Management
Self Esteem and Assertiveness
Stress Management
Time Management US-242811


Andrew Badham

Carl Spies Chris Moodley Christa Loots
John Counihan Kirstin S Bosworth
Lawrence Maoka Mark Badham


Solving tough problems requires you to define the true problem, analyze the possible causes, create potential solutions, choose the best one, and implement it. This workshop will help you learn new ways to approach problem-solving and make decisions to enjoy sustainable solutions.


In this workshop, you will learn

  • Tools to perform root-cause analysis
  • Methods to increase your creativity in finding solutions
  • Strategies to decide who makes decisions
  • Tools to make decisions more objective
  • Ways to communicate tasks to ensure implementation is successful


Delivery Methods

Leading Training is focusing on providing virtual training courses for the foreseeable future and will only consider in-person and classroom training on request, with a required minimum group size of six delegates. We remain committed to offering training that is fast, focused and effective.

Delivery Method Duration Price (excl. VAT)
Classroom 1 Day ZAR 2,750.00 Get a Quote
Live Virtual Training 1 Day ZAR 2,250.00 Get a Quote

Discounts Available

Save up to 10% by booking and paying 10 business days before the course.


Download Brochure

Information may change without notice.




Critical Thinking

Course Outline / Curriculum

The Problem-Solving Model

This introductory session will cover the problem-solving model to give participants an idea of the process they should follow when solving a problem. 

Gathering information

The first step in problem solving is to have as much information as possible. This section will look at ways to make your search more thorough.

Describe the problem

Describing the problem accurately and clearly is key to solving it. Part of that is understanding what the root cause is. We will look at tools like the 5 whys and Ishikawa diagram to do this well.

Finding Creative Solutions

Coming up with solutions is a creative endeavour. In this section, we will examine ways to boost our creativity to brainstorm effective solutions


Team brainstorming is one of the most effective ways to be more creative. We will look at how to facilitate team sessions to enhance coordination, communication and creativity.

Decision-Making Styles

Depending on how urgent and important a problem is, you would take different approaches to deciding what to do. This section will look at 4 decision styles and when to use them.

Decision-Making Techniques

Once you have a few potential solutions, you need to pick just one to implement. This can be difficult. That’s why we have a few tools to help you make more objective decisions.


Once you’ve made a decision, your solution needs to be implemented. In this section we will look at how to set goals and objectives for our solution and how to make sure that everyone who needs to be part of the solution knows what is happening.

Measure success

Finally, you need to measure your solution against the objectives you’ve set to see if it was effective. In this last section, we will look at setting metrics and communicating results.

Schedule Dates and Booking

There are currently no scheduled dates.

Please note that this course needs a minimum of 6 delegates to schedule a course. You can choose to be added to the waiting list by clicking the button below, and we will contact you when we have enough delegates interested. Should we not get enough delegates, we will refund or credit your paid booking.

Add me to the waiting list

Should you need this course urgently, the following options are available:

  1. Pay for 6 delegates (whether you have them or not) and we will schedule the course as soon as possible.
  2. If you have fewer delegates and cannot pay for 6, we can negotiate a shortened course where some of the time will be spent in blended learning - watching videos and doing tutorials and exercises with some contact time with the trainer. We would want to discuss what your core needs are so that we cover those aspects. You need to have paid for 3 delegates at least.
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