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Problem Solving and Decision Making





As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it. This One-day workshop should help individuals enhance their efforts to find sustainable solutions and learn new ways to approach problem-solving to reach win-win decisions.


Workshop topics include ways to:

  • Increase awareness of problem solving steps and problem solving tools.
  • Distinguish root causes from symptoms to identify the right solution for the right problem.
  • Improve problem solving and decision making skills by identifying individual problem solving styles.
  • Think creatively and work towards creative solutions.
  • Recognize the top ten rules of good decision-making.


Delivery Methods

Leading Training is focusing on providing virtual training courses for the foreseeable future and will only consider in-person and classroom training on request, with a required minimum group size of four delegates. We remain committed to offering training that is fast, focused and effective.

Delivery Method Duration Price (excl. VAT)
Fulltime 1 Day R 2,299.00
Webinar 1 Day R 1,849.00

Discounts Available

Save up to 10% by booking and paying 10 business days before the course.


Download Brochure

Information may change without notice.




Critical Thinking

Course Outline / Curriculum

You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Module 1

  • The Problem-Solving Model
  • Gathering information
  • Describe the problem
    • Problem causes
      • The 5 Whys
      • Root Cause Analysis
      • Brainstorming meetings
      • Fish-bone Method

Module 2

  • The Problem Solving Model
  • Using sleep
  • The importance of exercise
  • Visual thinking
    • Building blocks
    • Actors
    • Action
    • Objects
    • Frames and Flow
    • VISUAL WORKBOOK: The Visual Alphabet
    • VISUAL WORKBOOK: Putting people in context
    • VISUAL WORKBOOK: Adding extra meaning
  • Brainstorming
    • Thinking Hats
    • Choosing the brainstorming team
    • Identifying constraints
    • Generating Ideas
    • The six thinking hats    
    • Facilitating

Module 3

  • The Problem Solving Model
  • Decision-Making
    • Decision-Making considerations
    • Urgency of decision
    • Size/Impact of decision
    • Success factors
  • Decision-Making Styles
    • Autocratic style
    • Participatory style
    • Democratic style
    • Consensus based decisions
  • Decision-Making Techniques
    • Decision-Making Matrix
    • Pareto Chart
    • Decision Tree
  • Goals and Objectives
  • SMART Goals and Objectives
  • RACI
    • Responsible
    • Accountable
    • Consulted
    • Informed
  • Implementation
  • Measure success
  • Conclusion

Schedule Dates and Booking

There are currently no scheduled dates.

Please note that this course needs a minimum of 6 delegates to schedule a course. You can choose to be added to the waiting list by clicking the button below and we will contact you when we have enough delegates interested. Should we not get enough delegates, we will refund or credit your paid booking.

Add me to the waiting list

Should you need this course urgently, the following options are available:

  1. Pay for 6 delegates (whether you have them or not) and we will schedule the course as soon as possible.
  2. If you have fewer delegates and cannot pay for 6, we can negotiate a shortened course where some of the time will be spent in blended learning - watching videos and doing tutorials and exercises with some contact time with the trainer. We would want to discuss what your core needs are so that we cover those aspects. You need to have paid for 3 delegates at least.