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Specific learning objectives include:

  • Clarify the scope and nature of a supervisory position.
  • Learn some ways to deal with the challenges of the role.
  • Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
  • Learn key techniques to help you plan and prioritize effectively.
  • Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
  • Develop strategies for motivating your team, giving feedback, and resolving conflict.


Base Cost


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  I will book and pay 10 business days before the course (less $68.97)


If you are currently resident in South Africa you will need to pay VAT at 15%.


3 Day


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Information may change without notice.

Delivery Method

Instructor Led classroom based training. Scheduled classes are normally held in Woodmead - near to Sandton in Johannesburg, Gauteng, South Africa. Stationary and textbook included. Refreshments, including 2 tea breaks and a cooked meal for lunch are provided. Contact hours are between 9am to 4pm.



Course Outline / Curriculum

Session 1: Course Overview

Session 2: Adjusting to Your Role

Session 3: A Supervisor’s Responsibilities 

The BICEP Model in brief

Session 4: Leadership

The Action-Centered Leadership Model    

Session 5: Setting Goals       

SMART Goals 

Creating a Well-formed Outcome:  

Session 6: Effective Planning

Definition of planning          

How does one plan well?     

Urgent-Important Matrix

Session 7: Defining Leadership

What is Leadership?

Brief History of Leadership Studies

The Leadership Formula

Session 8: The Situational Leadership Model

About Leadership

Which Leadership Style are you Using?     

Session 9: Personality Type 

Session 10: Team Building

Team Brainstorm     

Advantages and Disadvantages of Teams 

Session 11: Developing a High-Performing Team 

The Five Stages of Team Development

Helping to Develop a Team

Team Problem Solving         

Team Leadership     

Session 12: Communication Skills

Defining Communication

Communication Barriers

Active Listening Skills

Questioning Skills    

Probing Techniques 

NonViolent Communication

Session 13: Motivating Employees

Session 14: Orientation and Onboarding

Session 15: Providing Feedback

Six Characteristics of Effective Feedback

Session 16: Doing Delegation Right

Defining Delegation

Delegation Role Plays

Session 17: Dealing with Conflict

The Conflict Resolution Process     

Collaborative Problem Solving        

The Problem-Solving Process          

Session 18: Supervising Disciplinary Issues           

Session 19: Dealing with Stress      

Schedule Dates and Booking

To apply for a booking, click on the relevant "Book Now" button below.
Note: places are only fully secured once payment has been made.

Start Date Branch Duration  
Mon 9 Mar 2020 Woodmead 3 Day Book Now
Mon 11 May 2020 Woodmead 3 Day
Mon 13 Jul 2020 Woodmead 3 Day
Mon 7 Sep 2020 Woodmead 3 Day
Mon 9 Nov 2020 Woodmead 3 Day