Clarify roles and responsibilities of the new job.
Adjust to the new role with confidence and an assurance you can handle the position.
Develop skills in listening, asking questions, resolving conflict, and giving feedback to employees.
Develop a technique for giving employees clear instructions.
Identify techniques to deal with employee challenges, such as hostility, complaints, and laziness.
Understand the importance of developing good relationships with employees and peers.
Leading Training is focusing on providing virtual training
courses for the foreseeable future and will only consider
in-person and classroom training on request, with a required
minimum group size of four delegates. We remain committed to
offering training that is fast, focused and effective.
Save up to 10% by booking and paying
10 business days before the course.
Information may change without notice.
Supervisors, managers, team leaders, business owners
Course Outline / Curriculum
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
To begin, participants will discuss their pre-assignment in small groups.
Making the Transition
Next, participants will discuss how their role will change when they become a supervisor. They will also work on developing solutions to common concerns of new supervisors, such as, "How do I make sure employees recognize my new role and respect my position as a supervisor?"
Responsibilities of a Supervisor
During this session, participants will explore their three main areas of responsibility. They will also work through two case studies.
This session will help participants set some SMART goals to help them succeed.
Planning for Success
Next, participants will discuss the value of short and long range planning.
During this session, participants will learn about and practice active listening skills.
This session will help participants develop another key communication skill: asking good questions.
Giving feedback is one of the most important skills for a supervisor, yet it can be the trickiest and most difficult management task. This session will help participants master this invaluable skill.
Ask for What You Want
Next, participants will learn some ways to ask for what they want, whether it's more staff, better resources, or a pay raise.
This session will give participants five keys to giving good instructions.
Orders, Requests, and Suggestions
During this session, participants will learn about these three specific types of instructions.
Unfortunately, supervisors are often called in to mediate conflicts. Participants will learn two different processes for managing conflict, and then they will practice those processes during a skill building exercise.
Dealing with Difficult Employees
Next, participants will discuss how to deal with four common types of problem employees: the over-dependent employee, the lazy employee, the hostile employee, and the chronic complainer.
Dealing with Others
This session will give participants some general tips to remember when dealing with others, including power talk and the rules of likeability.
The Reciprocal Quality of Relationships
To wrap up the day, participants will explore their personal network and how to be a positive influence in it.
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.
Schedule Dates and Booking
There are currently no scheduled dates.
Please note that this course needs a minimum of 6 delegates to schedule
a course. You can choose to be added to the waiting list by clicking the
button below and we will contact you when we have enough delegates
interested. Should we not get enough delegates, we will refund or credit
your paid booking.
Should you need this course urgently, the following options are
Pay for 6 delegates (whether you have them or not) and we will
schedule the course as soon as possible.
If you have fewer delegates and cannot pay for 6, we can negotiate
a shortened course where some of the time will be spent in blended
learning - watching videos and doing tutorials and exercises with
some contact time with the trainer. We would want to discuss what
your core needs are so that we cover those aspects. You need to have
paid for 3 delegates at least.
For clients who want to enjoy the convenience of public transport,
consider the Gautrain.
Take the Gautrain to the Malboro station.
Purchace a R15 ticket for the Woodlands Office Park Shuttle Service.
The shuttle will come directly down Western Service road.
Ask to be dropped at the entrace to Western Woods Office Park.
For more information you can download
the official Gautrain brochure.
Bringing your own PC
It is very important that you have full administrator rights to your
computer so that any software needed for the course can be installed
Please ensure that you arrive at least 30min early on the first day
of training in order to get your PC setup correctly.
If this is not possible then it will be better to make use of our