Get a Quote
Course Enquiry
Contact Us
The ABCs of Supervising Others

RELATED COURSES

Accredited Business Leadership

Building Better Teams

Business Succession Planning

Change and How to Deal with It

Change Management US252021

Coach Managers US252035

Coaching Skills for Today's Leaders

Coaching: A Leadership Skill

Conduct negotiations US 117853

Conflict Resolution The Definitive Approach

Critical Thinking

Cultural Intelligence (CQ)

Developing High Performance Teams

Diversity & Conflict Management

Emotional Intelligence SAQA US252031 

Introduction to Project Management

Leadership Essentials - US 120300

Leadership Skills for Supervisors

Leading With Emotional Intelligence

Manage Recruitment US12140

Manage Talent US252029

Manage Team Performance US252034

Managing Conflicts US 114226

Managing Diversity US252043

Managing the Project Team

Managing Workplace Relationships

Motivation Training: Motivating Your Workforce

National Certificate in Management

Problem Solving and Decision Making

Project Management Bootcamp

Project Management Tools and Techniques

Relationship Management

Sales Leadership and Sales Management

Self Mastery

The Accredited Professional Manager

The Accredited Professional Supervisor

The Art of Delegating

The Professional Manager

The Professional Supervisor

Time Management US-242811


Details

Specific objectives of this workshop include:

  • Clarify roles and responsibilities of the new job.
  • Adjust to the new role with confidence and an assurance you can handle the position.
  • Develop skills in listening, asking questions, resolving conflict, and giving feedback to employees.
  • Develop a technique for giving employees clear instructions.
  • Identify techniques to deal with employee challenges, such as hostility, complaints, and laziness.
  • Understand the importance of developing good relationships with employees and peers.

Delivery Methods

Delivery Method Duration Price (excl. VAT)
Fulltime 1 Day R 1,838.00
Webinar 1 Day R 1,388.00

Discounts Available

Save up to 10% by booking and paying 10 business days before the course.

Brochure:

Download Brochure


Information may change without notice.

Audience

Supervisors, managers, team leaders, business owners

Pre-Requisites

Course Outline / Curriculum

You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

  • Pre-Assignment Review
    • To begin, participants will discuss their pre-assignment in small groups.
  • Making the Transition
    • Next, participants will discuss how their role will change when they become a supervisor. They will also work on developing solutions to common concerns of new supervisors, such as, "How do I make sure employees recognize my new role and respect my position as a supervisor?"
  • Responsibilities of a Supervisor
    • During this session, participants will explore their three main areas of responsibility. They will also work through two case studies.
  • Setting Goals
    • This session will help participants set some SMART goals to help them succeed.
  • Planning for Success
    • Next, participants will discuss the value of short and long range planning.
  • Listening Skills
    • During this session, participants will learn about and practice active listening skills.
  • Asking Questions
    • This session will help participants develop another key communication skill: asking good questions.
  • Giving Feedback
    • Giving feedback is one of the most important skills for a supervisor, yet it can be the trickiest and most difficult management task. This session will help participants master this invaluable skill.
  • Ask for What You Want
    • Next, participants will learn some ways to ask for what they want, whether it's more staff, better resources, or a pay raise.
  • Giving Instructions
    • This session will give participants five keys to giving good instructions.
  • Orders, Requests, and Suggestions
    • During this session, participants will learn about these three specific types of instructions.
  • Managing Conflict
    • Unfortunately, supervisors are often called in to mediate conflicts. Participants will learn two different processes for managing conflict, and then they will practice those processes during a skill building exercise.
  • Dealing with Difficult Employees
    • Next, participants will discuss how to deal with four common types of problem employees: the over-dependent employee, the lazy employee, the hostile employee, and the chronic complainer.
  • Dealing with Others
    • This session will give participants some general tips to remember when dealing with others, including power talk and the rules of likeability.
  • The Reciprocal Quality of Relationships
    • To wrap up the day, participants will explore their personal network and how to be a positive influence in it.
  • Workshop Wrap-Up
    • At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

Schedule Dates and Booking

There are currently no scheduled dates.

Please note that this course needs a minimum of 6 delegates to schedule a course. You can choose to be added to the waiting list by clicking the button below and we will contact you when we have enough delegates interested. Should we not get enough delegates, we will refund or credit your paid booking.

Add me to the waiting list

Should you need this course urgently, the following options are available:

  1. Pay for 6 delegates (whether you have them or not) and we will schedule the course as soon as possible.
  2. If you have fewer delegates and cannot pay for 6, we can negotiate a shortened course where some of the time will be spent in blended learning - watching videos and doing tutorials and exercises with some contact time with the trainer. We would want to discuss what your core needs are so that we cover those aspects. You need to have paid for 3 delegates at least.